The layout and information was easy to navigate . Liked links to other family trees who seem to be searching for same relatives. Disappointed that I didn’t make contact with a family that appeared to... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The search function on FMP is heaps better than at least one of the major competitors (maybe 100 choices versus many million poor matches on that other site). FMP certainly helped me with exploring my... Ver más
La empresa ha respondido
Whenever I use Find My Past I can usually find the records I’m looking for most of the time. Also I like that they digitize the Parish records which gives me the option of printing them for my “paper... Ver más
La empresa ha respondido
I have had an Ancestry.com account for a year but had trouble tracking down a set of Great Grandparents. I found them quite quickly with Find My Past. The biggest trouble is I now spend way too much... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Información de contacto
185 Fleet Street, EC4A 2HS, London, Reino Unido
- +44 (0) 20 3326 3600
- support@findmypast.com
- findmypast.com.au
4,0
Muy bueno
626 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Did not find what I was looking for
Did not find what I was looking for! Which is sometimes as good as find it!
8 de mayo de 2025
Respuesta de Findmypast
Hello Brian
Thank you for your review of Findmypast.
We are sorry to hear you are having some issues locating records.
One of our Customer Support will be in touch shortly.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Very good number of records and user…
Very good number of records and user friendly.
8 de mayo de 2025
Respuesta de Findmypast
Hello Sharee,
Thank you for your review of Findmypast.
We are happy to hear you are enjoying our records and finding the site helpful.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
lots of information available
lots of information available if trying to find past family members a bit expensive for me as a pensioner to have long term account but have found it very helpful and sorted out a lot of things for me
12 de mayo de 2025
Respuesta de Findmypast
Hello Marilyn,
Thank you for your review of Findmypast.
We're happy to hear that you have found lots of information relating to your family members and wish you the best of luck with your research.
We will pass over your comments regarding pricing to the relevant department for future consideration on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Subscriptions are too expensive.
3 de mayo de 2025
Opinión espontánea
Respuesta de Findmypast
Hello Anne,
Thank you for your review of Findmypast.
We're sorry to hear you have found our subscriptions to be too expensive and will pass over your comments as feedback on your behalf for future consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Has improved over the years
Has improved over the years. When their next special comes again I will probably subscribe
24 de abril de 2025
Respuesta de Findmypast
Good Afternoon
Thank you for taking the time to provide feedback!
We do occasionally have special offers and we will notify you of any offers via our mailings and blog pages!
Remember we do add new records each week so there is always something new to find!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Guernsey Records
Great to have access to the records of Guernsey to add to and confirm my research.
11 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for providing feedback!
We are thrilled our recent Guernsey additions have been so helpful in your searches!
We have forwarded along your feedback now
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
No marriage results for some family…
No marriage results for some family members.
How far back can you go in the research.
Not much information in church records
23 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to provide feedback!
We do appreciate your comments though are sorry you have had some difficulty in your search
You may like to review our record set page here https://www.findmypast.com.au/home
This page details our record sets individually and be a great way to determine the date ranges of particular record sets, and quite often you'll find additional help pages!
We have forwarded along your comments as feedback
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Research
Getting Hints for my tree, I havent logged in for for over 12 months. Will start again, but I did like the old version of searching family tree
Laraine
20 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us!
If you do need any support in starting your research again we do have many help pages available!
https://www.findmypast.com.au/blog/help
You can of course reach out to our support team who will be happy to assist aswell!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Found My PastI have found a lot of information for…
I have found a lot of information for the family trees that I am working on.
18 de abril de 2025
Opinión espontánea
Respuesta de Findmypast
Hello Julie,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying our records. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I can't log on to the site at all…
I can't log on to the site at all today. As I'm not on Facebook nor recommended by a friend I have no other means of logging on. Also the photos on the verification keep fading out & changing. I've been enjoying the sites up until now.
21 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to provide feedback and we are sorry you are having difficulty in logging in!
A member of our support team will be in touch in due course to offer some assistance!
Kind regards
Findmypast
I don't find it easy to use
I don't find it easy to use as I cannot find records that I expected to find.
18 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to provide feedback
We are sorry to hear you are having some difficulty in your search, there can be many reasons why records may not show in a search.
It can be a case of the search filters being too restrictive, or even transcription errors preventing records from showing in a search
Our support team would like to assist you here and will be in touch in due course to offer assistance
Kind regards
Findmypast
Great access to UK records and the tree…
Great access to UK records and the tree builder is super easy.
15 de abril de 2025
Respuesta de Findmypast
Hello Janice,
Thank you for your review of Findmypast.
We're happy to hear you have had success with our uk records and enjoying building your family tree!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
The interesting facts and articles that…
The interesting facts and articles that I can use in my search.
14 de abril de 2025
Respuesta de Findmypast
Hello Margaret,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using Findmypast to further your research and wish you the best of luck in uncovering new discoveries.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Good site to search
14 de abril de 2025
Respuesta de Findmypast
Hello ,
Thank you for your review of Findmypast.
We're happy to hear you have had a good experience with our record search so far and wish you the best of luck with delving deeper into your family history!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
records are good
records are good. To expensive for me. If everyone charged a little less we could have subs with more than 1 person
2 de abril de 2025
Respuesta de Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We have forwarded along your comments as feedback, if you keep an eye on our mailings we will let you know of any special offers we have available!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
very good ancestors poor duplication
The program is very good at finding ancestors but it creates many duplicates. Is there a way of merging all duplicates
31 de marzo de 2025
Respuesta de Findmypast
Hello John,
Thank you for your review of Findmypast.
We're happy to hear you have had success in locating new ancestors using Findmypast.
We will pass over your comments regarding duplicates on your behalf. There is no way to merge these at the moment they would have to be removed. We have a guide on how this can be done here:
https://www.findmypast.co.uk/help/articles/360003229537-how-do-i-remove-duplicates-from-my-family-tree
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Cannot view the records that are already attached to my tree
I cannot view the records that are already attached to a particular person in my family tree (eg. Census Record). If I go to the 'My Records' section, how can I find the person whose record I want to look at because I am shown a list of other people in my tree whose records I don't want to look at?
I am getting very frustrated with being unable to look at these records that I have added to my tree in the past.
24 de marzo de 2025
Respuesta de Findmypast
Hello
Thank you for your review of Findmypast.
We're sorry for the confusion here, the My Records section is a list of all records viewed on Findmypast it doesn't specify records which are added to the tree.
Instead, you would search for the person in your tree directly and open their full profile. From here you can head to the Facts section for a full list of any information you have linked to that person.
From here you can then click 'View Source' to be taken back to the original transcript/image.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
My experience was very good
My experience was very good. My only problem was that I always thought Find My Past was a British Company. When I saw the annual cost in dollars, I wrongly assumed that it was Australian dollars as I live in Australia. I felt that $A300 was reasonable, I when confronted with the American conversion ($471) I realised that I simply could not afford your service. Thank you for the opportunity anyway.
23 de febrero de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us!
We are pleased you enjoyed your experience!
Findmypast does offer payment options in AU dollars, as well as US. We also offer options in pounds and euros (via our co.uk and ie. sites)
Our Australian site can be found here - and you can log in with your existing details
https://www.findmypast.com.au/sign-in
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Respuesta de Findmypast
Good Morning
Thank you for your kind comments!
We are pleased our suggestions have been so helpful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Regional irritation
Being persistently connect to the Australian site is annoying. My focus is UK, so having to switch collections for searching is irritating.
21 de febrero de 2025
Respuesta de Findmypast
Thank you for your review of Findmypast Chris,
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.