The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I use Find My Past quite often, has great documents, newspaper articles and information on United Kingdom e.g. England, Ireland. The site is easy to manoeuvre through and its user friendly. It's on... Ver más
La empresa ha respondido
I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... Ver más
La empresa ha respondido
Good presentation, easy to use. Limited data source for searches. Recent marriage records seem to be limited. Easy to add family members, when attaching census records to a person. Note that... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Free cancellation within 14 days of Findmypast subscription.
Your choice to cancel
If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.
Información de contacto
185 Fleet Street, EC4A 2HS, London, Reino Unido
- +1 (855) 246-8234
- support@findmypast.com
- findmypast.com
3,8
Muy bueno
3 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Findmypast
Hello,
Thank you for your review of Findmypast.
We are delighted to hear you are enjoying the app and will pass on your comments.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Far too expensive
Far too expensive, A$20 to start then nearly 100 to find further details.
27 de mayo de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us
We do have different options in monthly, three monthly and annual subscriptions to suit different users though we have forwarded your feedback along with regards to our pricing.
We do also have many free records which you are welcome to browse here
https://www.findmypast.com/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Respuesta de Findmypast
Good Afternoon
Thank you for taking the time to rate us!
We are pleased you have found our site so useful!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
No hints supplied.
I did not receive any new information, and there were not enough sources available, especially for military records. Other site offer hints as you add data and I did not receive any of these.
26 de mayo de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us and I am sorry you have experienced some difficulty with our site
We do have a hint system in our trees though I am sorry if these were not helpful.
We have forwarded your feedback along and should you require any assistance you are welcome to reach out to our support teams who will be happy to assist you
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I accessed this site on a laptop but from this phone I can't log in.
I accessed this fact on a laptop
26 de mayo de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us and we are sorry you have experienced some difficulty in logging in
Our support team will be happy to assist here and will be in touch in due course
Kind regards
Findmypast
A lot of data available
A lot of data available. Sometimes a bit difficult to navigate and find the correct person if you have limited information available.
It would be great if other members with associated family could be made more accessible in order to collaborate and share information.
26 de mayo de 2025
Respuesta de Findmypast
Hello,
Thank you for your review of Findmypast.
We will pass on your feedback to our developers.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Got family roots you have not discovered yet. Buy this product!!;
Searching for facts about mother and
's roots is an ongoing mystery that gets unraveled by using this site. It was very helpful in finding old buried records.
16 de mayo de 2025
Respuesta de Findmypast
Good Morning
Thank you for your feedback!
We really appreciate your kind comments, and are pleased you have found useful records in your search!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
I am particularly looking for vessel…
I am particularly looking for vessel names my family came into India on. They came in late 1700s from Port Glasgow to Madras and I just cannot find this information that is my brick wall. I am sure the information is in FMP I just don't know exactly where to find it. Any help in this direction would make my year.
I stopped using Ancestry FYI only as I find it so reliant on other people's material and quite often I would see so many mistakes on these trees. It is very American information based. I only use FMP and LDS. I have been using these roughly since 2015 and especially since online became available, up until then I paid for volunteers in the UK for library microfilm access. I do find FMP of high quality along with LDS, unfortunately looking for vessel information 1700s is still eluding me, it is probably me.
21 de mayo de 2025
Opinión espontánea
Respuesta de Findmypast
Hello Linda,
Thankyou for leaving us a review.
I am sorry to hear that you are struggling to do find some answers.
It may be worth trying some different methods of searching, our help pages have many guides which can help with this
https://www.findmypast.co.uk/help
We do also have a helpful support team who are always happy to assist you, if you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
It's not free
It's new to the scene but seems useful try it you might like what you find
20 de mayo de 2025
Respuesta de Findmypast
Hello Rachel,
Thanks for your review of Findmypast.
We have no plans to make our website fully free at this time, however we will pass over your comments as feedback on your behalf.
You can find our record sets which are available for free all year round here:
https://www.findmypast.co.uk/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I was charged an annual fee of $299…
I was charged an annual fee of $299 when I did not enroll in the program.
23 de abril de 2025
Respuesta de Findmypast
Good Morning
Thank you for taking the time to rate us and I am sorry you have experienced some difficulty
We can see a free trial was taken within your account and not cancelled, and as a result a payment was taken.
Though we can also see you have reached out to our customer support team for assistance and they will be in touch in due course to offer support
Kind regards
Joanna
This site is not just about names
This site is not just about names, places and dates. It brings your ancestors story to life with history of times and places.
11 de mayo de 2025
Respuesta de Findmypast
Hello Thomas,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into the record sets we have available so far and wish you the best of luck with your research!
With a mixture of original documents and newspaper articles you really can paint a picture of how your family were living throughout the ages!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Treasure trove of info
Information you might find elsewhere, but also much that you won't. Good search options.
12 de mayo de 2025
Respuesta de Findmypast
Thank you for reviewing Findmypast Robin
We will pass on your feedback, we are happy to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
out of the loop
I have to agree with recent opinions of the site being difficult to navigate and expensive.what should be in public domain seems to be paywalled
12 de mayo de 2025
Opinión espontánea
Respuesta de Findmypast
Hello Alan,
Thank you for your review of Findmypast.
We're sorry to hear you have found our website difficult to navigate. Did you find our FAQ and New user guides? They are filled with hints and tips here:
https://www.findmypast.co.uk/help
https://www.findmypast.co.uk/blog/getting-started
You can also find a full list of all available record sets here:
https://www.findmypast.co.uk/search/historical-records
We will pass over your comments surrounding the pricing on your behalf.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I would give the newspaper collection…Excellent
I would give the newspaper collection 10/10. It is very helpful and provided a wealth of information. As far as the other records they were helpful, but repeat much of what the other companies offer. There are however some records that the other companies do not offer. I think the family tree could be improved, but overall Findmypast is worth a try.
3 de mayo de 2025
Respuesta de Findmypast
Hello Mark,
Thank you for your review of Findmypast.
We're happy to hear that you have enjoyed diving into our newspaper collection and wish you the best of luck with your research.
We will pass over your comments regarding records and the tree to the relevant areas of the business on your behalf for future consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
TOO EXPENSIVE!!!
TOO EXPENSIVE!!!!
It has good resources, but not good enough to justify such a high price.
29 de abril de 2025
Respuesta de Findmypast
Hello Emma,
Thank you for your review of Findmypast.
We're sorry to hear you find our subscriptions to be too expensive and will pass over your comments as feedback on your behalf.
We do have some records which are available for free all year round here:
https://www.findmypast.co.uk/page/free-ancestry-records
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Difficult to navigate around tree
Difficult to navigate around tree, to search for records, and to edit profiles. Clumsy
5 de mayo de 2025
Respuesta de Findmypast
Hello Solveig,
Thank you for your review of Findmypast.
We're sorry to hear you have found it difficult to navigate our tree feature and will pass over your comments as feedback on your behalf.
We have a section dedicated to the tree and how it works here which may help:
https://www.findmypast.co.uk/help/categories/360001553938-your-findmypast-family-tree
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I don't remember using your site but I…
I don't remember using your site but I guess I must have. I used your site a lot more when my husband was alive but have too much to do now. I will go back to your site soon.
27 de abril de 2025
Respuesta de Findmypast
Hello Linda,
Thank you for your review of Findmypast.
We can see some slight usage within your account recently but only a couple of records have been viewed.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Was doing really well and it has…
Was doing really well and it has crashed.wont load my tree or any search results
1 de mayo de 2025
Respuesta de Findmypast
Hello Tracey,
Thank you for your review of Findmypast.
We're sorry to hear you have been having some issues with your subscription.
Please could you try clearing your cookies & cache on Findmypast, logging in and trying again? You can this via the following link:
https://www.findmypast.co.uk/clear-data
This only clears the cache for Findmypast rather than your full web browser. If this doesn't help please don't hesitate to reach out to our support team directly for further investigation.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Very Useful Tool if not always precise
Haven’t always found what I was looking for but several very helpful suggestions.
Feel like I need to be more active on the site to become more proficient using your system. Bit too bright and modern for me.
Verifying information from census records I need a bit more clarification to accept the hint without changing info on my tree eg birth years guessed from census but accurate on my tree from government records.
Love the hints feature, great direction.
27 de abril de 2025
Respuesta de Findmypast
Good Morning,
Thankyou for taking the time to leave us a review!
We are delighted you are enjoying finding your way around the site and are enjoying our hints!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
I have never gotten as far as I have…
I have never gotten as far as I have with with the company I am surprised
20 de abril de 2025
Respuesta de Findmypast
Thank you for reviewing Findmypast Theresa
We will pass on your feedback, we are happy to hear the site is helping your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.