Delivery was on time but FedEx here has a habit of leaving the wine in the worst possible places. In this case, it was left in direct sunlight and although it was only there for 30 minutes, in 90+ deg... Ver más
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Consulta las opiniones de los clientes
I ordered the champagne as a gift. It arrived without the usual carton container, just the bottle in styrofoam. I can't give it as a gift because I don't even know if it's authentic. After, I posted t... Ver más
La empresa ha respondido
Everything about my purchase was perfect. I was fortunate enough to speak with Ami in order from her. I will order from you again and again because of her. Have a wonderful day.
La empresa ha respondido
You obviously did not re-read my edited review or you would not have resent the same reply.... Unfortunately, this is the third time we ordered wine from Fineliquors that has been delivered very wa... Ver más
La empresa ha respondido
4,4
Excelente
52 opiniones
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Do not order from them they send bad…
Do not order from them they send bad wine, then I offered a solutin through Paypal for a refund and return of wine and they claim I have not contacted them. I spend over $400 on three bottles of wine and they are junk. Improperly handled.
2 de junio de 2026
Opinión espontánea
Respuesta de Fineliquors
Hello, we respectfully disagree with this characterization of the situation.
Prior to the PayPal dispute being opened and these reviews being posted, there were no attempts to contact us directly regarding your concerns. Once we became aware of the issue, we spoke with you and agreed to accept a return for a refund.
Since that agreement was reached, the bottles have not been returned, the PayPal dispute remains open, and our phone calls and PayPal messages regarding the return process have gone unanswered.
We are always willing to work with customers to find a fair resolution, and in this case we agreed to take the bottles back. Unfortunately, it is difficult to resolve the matter when the agreed return process has not been completed and communication has ceased.
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again.
Cheers!
Good service and great wine
26 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again.
Cheers!
Respuesta de Fineliquors
Hello, thank you for your positive feedback.
We're glad to hear you were pleased with the packaging and delivery of your order. We work hard to ensure every shipment is handled carefully and arrives safely.
We appreciate your support and look forward to serving you again.
Cheers!
Great shipping
Great shipping. Well packaged. Haven't tried the wine yet, but looks like it was stored properly.
26 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your positive feedback.
We're glad to hear you were pleased with the packaging and delivery of your order. We work hard to ensure every shipment is handled carefully and arrives safely.
All wines are stored in our temperature- and humidity-controlled warehouse. We also carefully inspect each bottle for signs of leakage, ullage levels, color, and overall condition before adding it to our inventory.
We appreciate your trust and hope you enjoy the wine when you have the opportunity to open it!
Cheers!
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again.
Cheers!
Although I haven’t tasted my purchase…
Although I haven’t tasted my purchase as of yet, the professionalism and precision of which it was prepared and delivered was quite impressive and efficient.
26 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your positive feedback.
We're glad to hear you were pleased with the preparation, packaging, and delivery of your order. We work hard to ensure every shipment is handled carefully and arrives safely.
We appreciate your business and hope you enjoy your purchase when you have the opportunity to open it.
Cheers!
Clear communication
Clear communication, tracking and the products arrived earlier than expected
26 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again.
Cheers!
When i submitted the order
When i submitted the order, I spent extra for quicker shipping in order to make it here by a specific date. However it took 3 days for the order to process thru your system before it even sent. Therefore it did not make it here by the date I needed it. Causing big issues. Not happy. So you chose not to send out the shipment on friday because it might sit in the fed ex warehouse for a day. Because you chose to hold the shipment it sat in a fed ex facility for 3 days because I did not receive it by my son's wedding which we had to leave town for is why we were not able to be home to sign for it. All your fault not mine. If you would have sent it Friday it would have arrived by Tuesday, no problem. Instead, the first attempted delivery was friday instead of Tuesday.
25 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your feedback. We apologize that the order did not arrive by your desired date.
Upon reviewing the shipment, the order was placed with 3-Day Express service just before a holiday weekend. To help preserve the quality of the wine, we did not ship on Friday, as this would have left the package sitting in a FedEx facility over the weekend. Instead, the order was shipped at the first available opportunity following Memorial Day, as FedEx does not operate on the holiday.
According to the tracking history, FedEx attempted delivery twice, but both attempts were unsuccessful because the recipient was unavailable. The package was then successfully delivered on June 2.
We also note that no delivery deadline or time-sensitive need was communicated to us at the time of purchase, nor were we contacted regarding any concerns during transit. Had we been aware of a specific required delivery date, we would have been happy to discuss available shipping options and work toward a solution together. :)
We appreciate your business and the opportunity to clarify the circumstances surrounding this shipment.
The best in the business!
This was my 10th purchase from Fine Liquors (1-2 bottles of single malt per order), and I honestly couldn't be happier with the prompt, excellent, personal customer service I've received from them. I'm on the other side of the country, but every interaction with their team makes me feel like I'm there in person, browsing a delightful shop with with an exceptionally well-curated collection. I did have one issue with a shipment a few months ago, and they immediately responded to my email and offered me a very generous store credit in compensation. I won't shop for collector bottles of whisky anywhere else!
27 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your continued support and for choosing us for your whisky purchases!
We're glad you've had positive experiences with both our selection and customer service. When the shipping issue came up, we were happy to resolve it quickly and make things right.
We appreciate your loyalty and your kind words. Thank you for being a valued customer, and we look forward to helping you find more great bottles in the future.
Cheers! :)
I have yet to receive my wine.It been…
I have yet to receive my wine.It been over two weeks nothing.
22 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your feedback.
We apologize for the delay with your shipment. After following up with FedEx, it appears there was a carrier delay while the package was in transit, which unfortunately was outside of our control.
We do see that the package has since been successfully delivered. Tracking information was also provided via email when the order shipped so that progress could be monitored throughout transit.
We appreciate your patience and understanding, and please don't hesitate to contact us directly if we can assist with anything further.
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again soon.
Cheers!
Respuesta de Fineliquors
Hello, thank you for your positive feedback!
That's exactly what we strive for. We believe in accurately representing what we're selling and taking the time to package everything properly so it arrives safely.
We appreciate your support and are glad we've been able to consistently deliver a great experience.
Cheers!
Delivered very warm to almost hot wine
You obviously did not re-read my edited review or you would not have resent the same reply....
Unfortunately, this is the third time we ordered wine from Fineliquors that has been delivered very warm to almost hot. (This is the first time we ordered under my name, and 2 other family members have also had wine delivered to this end.) The first time we called to explain what we received and how it was received. The second time we did not. This order was received in the same way, warm to almost hot with dead cold packs that were there, weren't nearly enough of them to keep the internal packaging cold or even cool.
19 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your feedback.
We do want to clarify that, based on the information associated with your account, this appears to be your first purchase with us. We also do not have any record of prior contact regarding warm shipments.
Please feel free to reach out to us directly so we can better understand the situation and review any concerns with you. We are always happy to help and want to ensure our customers have a positive experience.
So easy to order
So easy to order, they had in stock what I wanted (could not find the bourbon locally). Shipping for a single bottle is pricey but combined with multiple items the cost per bottle is still quite reasonable.
22 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for your review! We're glad we had the bourbon you were looking for.
While shipping a single bottle can be more pricier, alcohol shipments require special services such as Adult Signature Required, meaning someone 21 or older must be present to accept the package. These requirements make shipping alcohol more costly than shipping standard items. We appreciate your understanding that the value improves when shipping multiple bottles together.
Thank you for your business, and we hope to serve you again soon!
Order process was easy and the shipping…
Order process was easy and the shipping was fast. The product was packaged well. Will order again in the future
13 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We’re glad to hear everything arrived quickly and safely. We appreciate your support and look forward to serving you again soon.
Cheers!
Delivered in a timely manner
Delivered in a timely manner. Package was well packed with insulated block to protect from the heat.
18 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We’re glad to hear everything arrived quickly and safely. We appreciate your support and look forward to serving you again soon.
Cheers!
Great customer service!
Fantastic customer service and great selection! My order was ready for pickup very quickly, prices were more than reasonable, and the Bichots and Veuves I got were fantastic!
1 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
Customer satisfaction is our priority, we’re always happy to help.
We appreciate your business and look forward to assisting you again soon!
Fast shipment and well packaged
Fast shipment and well packaged, good value for hard-to-find wines.
4 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
We’re happy to hear everything arrived quickly and packed safely. It means a lot to know you felt the wines were a great value.
We appreciate your support and hope to assist you again soon, cheers!
Always great service
Always great service. Was able to swap out a bottle for something else when I reached out. Super fast delivery too!
3 de mayo de 2026
Respuesta de Fineliquors
Hello, thank you for the positive feedback!
Customer satisfaction is our priority. We’re always happy to help accommodate requests whenever possible and make sure everything goes smoothly from start to finish.
We appreciate your business and look forward to assisting you again soon!
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