Fired Earth in Harrogate, Lola and her team helped me to decide on tiles for a small cloak room splash back which would make a statement ….their patience, expert technical and design knowledge, all wi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Avoid. This company have taken money for an order 4 weeks ago for some ceramic tile beading ordered for a log burner. No such order has arrived. They have taken payment and I emailed the customer orde... Ver más
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Thank you very much to Brett from the Islington team. Brett was super helpful, friendly and informative when we went into the Islington branch to look at the tiles we found online. He discussed diff... Ver más
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We have relied on Charlotte and her team @ Fired Earth Chester for over 3 years now and have never once found the service extended anything other than terrific. They are knowledgeable, amazingly frien... Ver más
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Información sobre la empresa
Escrito por la empresa
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
Información de contacto
Twyford Mill, OX17 3SX, Banbury, Reino Unido
- 01295814280
- customercare@firedearth.com
- firedearth.com
4,4
Excelente
3 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Why are you asking?
Why are you asking for a recent experience review? I haven’t bought anything from you for years!
27 de marzo de 2025
Respuesta de Fired Earth
Sorry for the intrusion Sam. We seem to be having a technical issue between us and Trustpilot. Our IT teams are working on a resolution. Please accept our sincere apologies for any inconvenience caused.
Always a pleasure doing business with…
Always a pleasure doing business with Fired Earth. From calling the shop to order my tiles to picking them up, the service is impeccable. The staff are friendly, efficient and knowledgeable.
27 de marzo de 2025
Respuesta de Fired Earth
Thank you Maureen for your review. We hope to see you in a Showroom soon.
I absolutely love my tiles
I absolutely love my tiles. They arrived in good time and were really well packed. They are easy to put up and grout. They look absolutely fantastic.
27 de marzo de 2025
Respuesta de Fired Earth
That is great to hear Wendy. We are sure they will stand the test of time as well.
I haven't bought anything from Fired…
I haven't bought anything from Fired Earth recently so it was rather disconcerting to receive this request. I hope I haven't been scammed.
27 de marzo de 2025
Respuesta de Fired Earth
We are very sorry. This is a system glitch at our end which we are working to resolve.You have not been scammed. Please accept our apologies.
Good service
Ordered some emulsion that I have always liked and used for years. Pleased that I can still get it and it arrived quickly
27 de marzo de 2025
Respuesta de Fired Earth
Many of our 120 current paint colours have stood the test of time and customer satisfaction. We are pleased that you are still able to get your favourite.
Great communication and lovely tiles
Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality
26 de marzo de 2025
Respuesta de Fired Earth
Hi Sarah, We are pleased to hear that you received good service and love your tiles. Thank you for leaving a review.
Excellent tiles and delivery
27 de marzo de 2025
Respuesta de Fired Earth
Thank you for your kind review.
Last time I shopped with you was 2020
Last time I shopped with you was 2020. Why are you emailing me a survey?
27 de marzo de 2025
Respuesta de Fired Earth
Hello Gail, Please accept our apologies for this intrusion. We appear to have a glitch between us and Trustpilot. Our IT team is working on a resolution. We are sorry for any inconvenience caused.
I love Fired Earth
I love Fired Earth ! But i must say you delivery service needs significant improvement . Last year i got delivered tiles for my kitchen 40m2 and they left outside my house . I live on my own with my children so i had to ask my neighbours to help to carry them inside!
27 de marzo de 2025
Respuesta de Fired Earth
Thank you for your review. We hope you love your new kitchen. In line with industry standards, our pallet deliveries are kerbside. The drivers are unable to assist with unloading or to enter a premises. Our transportation team would have discussed this when confirming your delivery details with you.
Fantastic Customer Service
I ordered some beautiful Metallic Vitreum Aurum Fan tiles online. Not only were they cheaper than elsewhere, they arrived promptly and were well packaged. Thank you to Marie, Jamie and Marcus who provided exceptional customer service to help with my special request
9 de abril de 2025
Opinión espontánea
Respuesta de Fired Earth
Good Afternoon Gina. Thank you for the lovely review. We are glad that we could help and that you love the tiles.
Respuesta de Fired Earth
Please excuse this intrusion and accept our apologies David. There seems to be a glitch in the Trustpilot system. Our IT team are looking into the issues.
Always a lovely service from Fired…
Always a lovely service from Fired Earth and always tiles I love.
27 de marzo de 2025
Respuesta de Fired Earth
Hi Lucy, Thank you so much for the lovely review. Its always so nice to hear that customers are happy with the service.
Glass tile for bar area in kitchen
Tiles are perfect for my new kitchen and they were being sold off cheaper as end of line, bonus. Would definitely look again for future projects.
1 de agosto de 2024
Respuesta de Fired Earth
Thank you for your review Karen. We are really please that you love your tiles.
Respuesta de Fired Earth
Hi Ruth, Thank you for the kind review. We are pleased that you love your tiles.
Friendly team and efficient service
I always find the King's Road team very friendly and helpful. Their knowledge is unrivalled and they are very quick to provide samples and any help I need. Thank you!
24 de marzo de 2025
Respuesta de Fired Earth
You are most welcome Gemma. Your kind words will be passed onto the New Kings Road team. They will be pleased to see you in the showroom to offer any help or advice with your upcoming project.
Great service
The website was easy to use and my sample pot was delivered quickly. The colour is perfect too!
22 de marzo de 2025
Respuesta de Fired Earth
Thank you for taking the time to write a review.
We are pleased to hear that your sample pot arrived quickly and that the paint colour is perfect.
We hope to see you again soon.
Gorgeous…
Firstly the product is in my view gorgeous (Onda Aquamarine tiles)
Second it was the same price we were going to pay Tops Tiles for a far less exciting product
Third it arrived on time and stunningly well packed.
Thank you Fired Earth
18 de marzo de 2025
Respuesta de Fired Earth
Hi Richard. It's lovely to read such a nice review. Thank you so much for this.
We hope you enjoy your tiles for years to come.
Great selection of tiles
Great selection of tiles and samples sent quickly. Order arrived well packed and undamaged. The tiles look fantastic in my kitchen.
1 de abril de 2025
Opinión espontánea
Respuesta de Fired Earth
Hi Cherry, Thank you for taking the time to write a review. Your comments will be passed onto the Showroom. We are happy to hear the tiles look fantastic. Please keep us in mind for your next project.
Lovely terrazzo style tiles delivered…
Lovely terrazzo style tiles delivered on time.
17 de marzo de 2025
Respuesta de Fired Earth
Hi Christopher, Thank you for your review of our Terrazzo Frammento tiles. We are pleased that you are happy with the tiles. We would love to see photographs of your finished project.
Getting full refund after cancellation of order
Am giving 3 stars because a full refund wasn’t initially given when I cancelled my order a day before delivery. After a few emails and many calls , the company gave me the rest of the money they had withheld. I’m happy about that but it was a hassle. I was sent an email acknowledging my frustration and that was a good thing they did .
31 de marzo de 2025
Opinión espontánea
Respuesta de Fired Earth
Hi Somi, Many Thanks for the updated review, we hope to see you again soon
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