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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been using FirePowerCloud for a couple of years and always found the service to be excellent. Recently they upgraded the product and this caused a few stability issues but the level of service th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages... Ver más

Valorada con 5 estrellas sobre 5

As a sysadmin, I'm pretty picky when it comes to infrastructure and performance and I have to say, this cloud gaming provider has seriously impressed me. Their 24/7 gaming desktops are rock soli... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Service reliable and affordable. Customer support was slow at the start of February however seems to have fixed and they have offered goodwill gestures to compensate. Hopefully this will be one off ev... Ver más

Información sobre la empresa

  1. Computación en la nube

Escrito por la empresa

Fire Power Cloud offers a range of cloud computers. Jump in and work, game, play or develop.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 3 estrellas sobre 5

Use Google trad

Use Google trad , j'ai une box depuis 3 mois . J'ai eu pas mal de soucis avec celle-ci .Le support est vraiment moyen.Déjà deux semaines que je suis sans ordinateurs et le support m'annonce un retour du service qui n'arrive jamais . Certains avis m'ont l'air faux ... Mais sinon quand l'ordinateur marche sans bugs c'est un plaisir et la box me permet de stream avec une bonne qualité . Je ferais une mise à jour si le service est de retour .

20 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

unfortunately really poor

unfortunately really poor. website claims you will have instant access to your box - mine has sat in pending for over a week with no comms whatsoever and still has not changed. No reply to messages to tech support - complete waste of time and money. Use an alternative supplier these take your money and make no effort to even manage your expectations.

4 de octubre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Service

I signed up to Fire Power because I thought it would be a good way of upgrading my PC without spending a fortune. I signed up For to the standard Fire Power Box and within minutes received an email containing an IP address and instructions on how to connect.

I followed the instructions, to the letter, on a PC, IPHONE and IPAD and could not connect. This is when I sent an email to Technical Support (who are allegedly available 24/7) for some help.

After two days I have had no response and my cloud PC is still not working.

Is there anybody else out there who has had a similar experience?

Keith

4 de octubre de 2020
Opinión espontánea
Logotipo de Fire Power Cloud

Respuesta de Fire Power Cloud

Hi Keith,

Thank you for your review, I have taken a look and it seems we sorted this issue out via ticket in the end. I'd just like to say sorry for the previous bad experience you had here and it's absolutely not the way we intend to provide our service.

Have a great week!

Valorada con 5 estrellas sobre 5

Best gaming service i have seen in the past 5 years

Since the day i was activated i have had nothing but excellent and very fast support

The system i was given is so good and gives extreme performance that only a 2k gaming rig would give you

Very Freindly and active communtity i hope this company goes from strength to strength and this is a true example of what a cloud gaming service should be

Keep it up and i will be telling all my friends about you

18 de septiembre de 2020
Opinión espontánea
Logotipo de Fire Power Cloud

Respuesta de Fire Power Cloud

Thank you for your kind words, we hope you have many happy years of gaming with us! :)

Valorada con 5 estrellas sobre 5

best cloud gaming service out there

well this is my first ever review i write so forgive me if its bad lol.
first of this is still a beta service at this moment so issues are normal. however communication is very good. and even when there are issues they will update you every step they take.
second the connection is amazing even from mainland EU. its more stable and has less latency than other services i tried. even others where the DC is physically closer to me.

maybe they could improve on communication outside of discord. however if you join the discord you get all the communication you will want (maybe to much even :D ).
so TL:DR 10/10 would do again. and 10/10 would recommend

7 de septiembre de 2020
Opinión espontánea
Logotipo de Fire Power Cloud

Respuesta de Fire Power Cloud

Thanks for your kind words! We're glad you're enjoying the next generation of gaming, it's only going to get better!

Valorada con 1 estrellas sobre 5

Unfortunately nothing has improved.

On the positive side, the support (once you reach them) is very friendly. Once you get your machine activated (which unfortunately can take very long), it's okay - unless you need support or want to cancel.

Unfortunately the service has not yet been improved much. I wanted to quit the service and requested this in the interface. For more than 14 days there is no answer from the support. From the team itself there were only empty promises in the last months that everything should get better. A lot of apologies are made, but that doesn't help either.
A pity actually as Cloud Gaming has great potential.

5 de septiembre de 2020
Opinión espontánea
Logotipo de Fire Power Cloud

Respuesta de Fire Power Cloud

Hi Giulio,

I'm glad you're all setup and ready to go!

I'm very sorry a user of our Discord was considered not friendly, we have spoken to the person in question and believe this issue is now resolved from both points. Thank you for your kind words regarding the staff members!

In regards to your support tickets, we offer instant 1-1 support via Discord and our SLA for ticket responses are 24h, if we didn't meet this SLA please take our deepest apologies.

We're very glad you are now satisfied and up and running.

Have a great day and enjoy your Fire Box.

Valorada con 1 estrellas sobre 5

Attention!

I can't rate support, because it doesn't answer. My Officebox is also not activated. Dubious page, the ratings here do not look real either!

28 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Customer Support & Service!

There's your average Windows Remote Desktop provider.... and then there's FIRE POWER CLOUD!

It's been a year since I signed up and haven't looked back since. Customer support is always first class and second to none! Lewis and his team really go out of there way to help you - but because the service is that good - there's rarely any need to contact them!

I have used AWS and Hetzner to spin up my own RDP instances but my go to machine is always my Fire Box! Amazing speed, 99.99% uptime and it can handle pretty much what I throw at it!

Unlike some providers there are no bandwidth issues, connectivity problems or restrictions placed for heavy users like myself.

All in all, would 100% recommend Fire Power Cloud to anyone looking for a reliable and supportive Windows RDP provider.

28 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Don't recommend completely unusable

After two hours of messing around you cannot even get sound working very poor service will not recommend sound is basic requirement of remote desktop technical support was good and tried to help but it's compatibility issue note it doesn't work with Chromebooks

22 de abril de 2020
Opinión espontánea
Logotipo de Fire Power Cloud

Respuesta de Fire Power Cloud

Hi Mark,

We're sorry that the sound on your Chromebook is not working, we can assure you it is supported and we have many customers who use their Chromebooks daily for our service. If you'd ever like to try again our professional team are always on hand to help with any problems you may have! Have a pleasant day.

Valorada con 5 estrellas sobre 5

A thumbs up from me

I have been using their product now for about three weeks without any problems, very happy with the high level of professionalism from the customer support team, my fire box has helped make my work life simpler!

14 de octubre de 2019
Opinión espontánea

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