Super impressed! I bought Lorient batwing seals and a Surface Mounted Drop Down Seal. I actually used ChatGPT to help me find these products and it was the AI that recommended it form FireSealsDirect.... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Pallet was damaged Product had split and leaked all over the fire batt Customer service got in touch I sent the pictures and immediately dispatched replacements First class honest service excel... Ver más
La empresa ha respondido
Ordered on 11th June. Finally delivered 22nd June. I understand the first shipment was damaged by the carrier, who ,it seems, didn't notify FireSealsDirect. The second shipment barely survived wit... Ver más
La empresa ha respondido
Great customer service, always quick and helpful. We’ve been using this company for over a year, and I wish all online shops treated their customers as professionally as Fire Seals Direct. Domuss Pro... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de sistemas de protección contra incendios
- Proveedor de equipos para la construcción
- Servicio de prevención de incendios
- Servicio de seguridad contra incendios
Sobre FireSealsDirect
Escrito por la empresa
FireSealsDirect
Escrito por la empresa
- Your Trusted Supplier of Fire Door & Fire Stopping Products
- With over 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose FireSealsDirect for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.
Our Shipping Promise
Next Working Day Delivery Before 4pm
Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.
Información de contacto
Dyffryn Park, 1 Alder Ave, CF82 7TW, Hengoed, Reino Unido
- 02920857959
- customercare@firesealsdirect.co.uk
- firesealsdirect.co.uk
4,7
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FireSealsDirect
Good afternoon Gordon
Thank you so much for taking the time to leave us a review.
I have checked the tracking and can see this was ordered on the 29th after 4pm so dispatched on the 30th and delivered on the 01/05/26 at 13:56.
I have sent the POD details to your email address.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Excellent .
24 de abril de 2026
Respuesta de FireSealsDirect
Good morning John
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Respuesta de FireSealsDirect
Good morning Brian
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Easy to use website arrived on time
22 de abril de 2026
Respuesta de FireSealsDirect
Good morning Gus
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the website and delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Respuesta de FireSealsDirect
Good afternoon Mark
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely afternoon.
Richard
Good service
I have used this company several times now and the products are of good quality and competitively priced with next day delivery.
14 de abril de 2026
Respuesta de FireSealsDirect
Good afternoon Michael, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely evening.
Richard
Prompt delivery good product easy to…
Prompt delivery good product easy to fit highly recommend
19 de abril de 2026
Respuesta de FireSealsDirect
Good morning Thomas, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with our products and the service provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Respuesta de FireSealsDirect
Good morning Tim, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service provided, from ordering to delivery.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Respuesta de FireSealsDirect
Good morning Roger, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Respuesta de FireSealsDirect
Good morning Andriy, hope you had a nice weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the service provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
I ordered the intumescent seals to…
I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came the next day. Great service l would recommend to anyone
8 de abril de 2026
Respuesta de FireSealsDirect
Good morning Mr Burr
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Terrible return policy and overpriced…
Terrible return policy and overpriced products
14 de abril de 2026
Respuesta de FireSealsDirect
Good morning Anthony,
Thank you so much for taking the time to leave us a review.
I am sorry to hear that you are unhappy with our return process.
We do offer an extended 30-day return window over the standard 14-day DSR timeframe. Providing options for either a collection service, to return via your own postal method or drop off at our warehouse.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
Feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Easy website, Great customer service
easy website
any issues on delivery i had were instantly rectified
7 de abril de 2026
Respuesta de FireSealsDirect
Good morning Ryan
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service provided, delivery issues will arise as is the nature but we will do everything we can to resolve.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Good price and quality
Good price and quality. Prompt service. I’ll buy again from them.
10 de abril de 2026
Respuesta de FireSealsDirect
Good morning Praveen, hope you had a lovely weekend.
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with our products and the service provided.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Would recommend fire seals direct
Fire seals direct had the materials I needed in stock and arranged delivery asap. it only took a couple of days and their products were reasonably priced.
thank you.
would recommend
2 de abril de 2026
Respuesta de FireSealsDirect
Good morning Dee,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with our product range and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and a great weekend.
Richard
Great product and value for…
Great product and value for money,arrived really quickly
28 de marzo de 2026
Respuesta de FireSealsDirect
Good morning Gary,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
Great service and very helpful
Great service and very helpful. Next day delivery was a good bonus too. Thanks.
26 de marzo de 2026
Respuesta de FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a 5* review.
This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Amy
I pay 12£ for next day delivery and I…
I pay 12£ for next day delivery and I received the parcel friday
25 de marzo de 2026
Respuesta de FireSealsDirect
Good morning,
Thank you so much for taking the time to leave us a review.
I am so sorry for the delay in the delivery of your order, I have sent a seperate email this morning to address this.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
Very efficient and fast delivery…
Very efficient and fast delivery excellent company to do business with.
23 de marzo de 2026
Respuesta de FireSealsDirect
Good morning Nigel,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with the delivery and the service we provide.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day.
Richard
A great selection of products & good service
A great selection of products. Quick delivery.
20 de marzo de 2026
Respuesta de FireSealsDirect
Good afternoon Harry,
Thank you so much for taking the time to leave us a 5* review.
This is great feedback, and I am really pleased to hear that you are happy with our product range and the delivery of your order.
Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.
We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.
Have a lovely day and weekend.
Richard
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.