My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... Ver más
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Consulta las opiniones de los clientes
When the pallet of bagged wood was delivered, 2 of the bags were ripped open. I didn’t notice until the following day but the delivery driver must’ve bashed it and placed a few logs on top. It rained... Ver más
La empresa ha respondido
Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... Ver más
La empresa ha respondido
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable! Really good value logs and wait for it, the product I ordered on the site was exactly... Ver más
Información sobre la empresa
Escrito por la empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Información de contacto
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Top supplier of logs.
I have used this supplier many times before. The logs are top class and priced very competitively .
Delivery is quick and reliable . No complaints from me 😀.
9 de abril de 2026
Good
Good, turned up on time as described. The pallet was well packed with no big void spaces. The wood tested 8% on the moisture meter.
14 de abril de 2026
Best quality logs you can get and a…
Best quality logs you can get and a great price. Very quick service.
Super satisfied.
13 de abril de 2026
Good delivery good quality wood catches…
Good delivery good quality wood catches easily
3 de abril de 2026
Super Stuff - Very pleased!
Came here to check the reviews before placing an order and again the Trustpilot community have been reliable!
Really good value logs and wait for it, the product I ordered on the site was exactly what I received and the delivery was super quick too.
Highly recommend!
15 de abril de 2026
Opinión espontánea
My go to company for kiln dried…
My go to company for kiln dried firewood, usually silver birch.
A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a couple of days.
Very good price and quality logs , huge crateful, much more than other companies and considerably cheaper.
Delivered promptly within the tracking timeline.
14 de abril de 2026
Opinión espontánea
Ordering and delivery were great and…
Ordering and delivery were great and the quality of the logs is fantastic. My only issue is what to do with the crate they were delivered in. My neighbour had to dismantle it and take it to the tip. I live on my own and could not even move it when all the logs were removed.
3 de abril de 2026
Respuesta de Firewood.co.uk
Dear Julie,
Thank you for your feedback. We’re delighted to hear that you were happy with the ordering process, delivery, and the quality of the logs.
We’re sorry to hear that the crate caused difficulty once emptied, particularly as it was heavy and difficult to manage on your own. We appreciate how inconvenient this must have been and your comments will be shared with the relevant team as we continue to review our packaging and delivery solutions.
Thank you again for taking the time to share your experience.
Kind regards,
KM
Very convenient & Great Value
Very convenient, great value for money and very efficient delivery.
2 de abril de 2026
Respuesta de Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re delighted to hear that you found the service very convenient, great value for money, and that the delivery was efficient.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Quick service.
After booking I received my firewood very quickly and the driver was courteous and polite.
30 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We’re delighted to hear that your firewood was delivered quickly after booking and that the driver was courteous and polite.
Providing a smooth and efficient service is very important to us, so it’s great to know your experience met expectations. We really appreciate you taking the time to share your feedback.
Kind regards,
KM
The wood arrived on time
The wood arrived on time , excellent big chunks ready to burn
30 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Stephen,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you’re happy with the large, ready-to-burn chunks of wood.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the product.
Kind regards,
KM
wood stock
First class service speedy delivery good price and very helpful delivery staff. The wood is good quality
8 de abril de 2026
Respuesta de Firewood.co.uk
Dear Mike,
Thank you for your feedback. We’re delighted to hear that you experienced first-class service and speedy delivery, and that you found our pricing competitive.
It’s also great to know that the delivery staff were helpful and that you’re happy with the quality of the wood. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Currently in dispute with this company…
Currently in dispute with this company and won’t comment further in case it jeopardises any legal processes.
28 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Mr Seth,
Thank you for your feedback. We acknowledge your comments and understand your position regarding the ongoing matter.
We are unable to comment further while this is under review, however we take all concerns seriously and will ensure the appropriate channels are followed to address the issue.
Kind regards,
KM
Great place to buy excellent Firewood
Good service ordering the Firewood through to the Delivery helpful and professional
30 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Simon,
Thank you for your feedback. We’re delighted to hear that you were happy with the service from ordering through to delivery and that you found the team helpful and professional throughout.
Providing a smooth and reliable experience is very important to us, so it’s great to know we met your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Respuesta de Firewood.co.uk
Dear Julian,
Thank you for your feedback. We’re pleased to hear that you’re happy with the wood and that everything met your expectations.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
Delivered to wrong address
Delivered to wrong address, waited a week and still no wood. Minimal communication. Fault is with delivery man but we are still without any fuel.
31 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Peter,
Thank you for your feedback. We’re very sorry to hear that your order was delivered to the wrong address and that you have experienced delays, limited communication, and are still without your fuel. We completely understand how frustrating and inconvenient this must be.
While delivery issues are handled by our logistics partners, we fully appreciate that this has impacted your overall experience and we take your comments seriously. Your feedback will be shared with the relevant teams to help improve accuracy and communication going forward.
Kind regards,
KM
Product was delivered on time
Product was delivered on time, as expected and the delivery driver dropped the pallet of logs exactly where I asked using an electric pump truck. All round very good.
31 de marzo de 2026
Respuesta de Firewood.co.uk
Dear Iano,
Thank you for your feedback. We’re delighted to hear that your delivery arrived on time and that the driver was able to place the pallet exactly where you requested using the electric pump truck.
It’s great to know that you were happy with the overall service, and we really appreciate you taking the time to share your experience.
Kind regards,
KM
Quick delivery
Quick delivery, wood looks decent and was well packaged no wasted space in the crate.
7 de abril de 2026
Respuesta de Firewood.co.uk
Dear Jamie,
Thank you for your feedback. We’re pleased to hear that your order was delivered quickly and that you’re happy with the appearance and quality of the wood.
It’s also great to know that the packaging met your expectations and that the crate was efficiently packed with no wasted space. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Pallet arrived in time with helpful driver
Pallet arrived in time with helpful driver to place it my garage. The logs are clean and light with no trouble.
7 de abril de 2026
Respuesta de Firewood.co.uk
Dear Eirian,
Thank you for your feedback. We’re pleased to hear that your pallet arrived on time and that the driver was helpful in placing it in your garage.
It’s also great to know that you’re happy with the quality of the logs and that they are clean and easy to handle. We really appreciate you taking the time to share your experience.
Kind regards,
KM
Great delivery and wood
31 de marzo de 2026
Respuesta de Firewood.co.uk
Dear David,
Thank you for your feedback. We’re delighted to hear that you were happy with both the delivery and the quality of the wood.
We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards,
KM
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