Firstactive Opiniones 

Again, mirroring what many are saying here. Some seem to be struggling to get through automated process and many other, (like me thankfully) sailed through the middle with no issues. In under 10 mins from starting to apply, I tried a token £100 deposit to ensure links all working as expected and no issues at all.
In summary, (and I am a financial adviser) maybe try and see if it all goes well and smoothly and for any reason if the system struggles with the likes of verification, don't waste any more time on it, walk away. Hope that helps.

Seriously considering not using this outfit. If it takes almost 2 weeks and counting to open an account I'm wondering how easy its going to be to get my savings out from them when I need to. I've over 6 accounts at other NatWest Group companies, many held for years and I really don't understand why, after nearly 2 weeks, my application is still not yet approved. I've now cancelled the application.

Ive had 2 emails so far apologising for the delay as their so busy. Its been 5 days so far and no a/c. Yesterday I opened one with a different bank in minutes. Wouldn't recommend.

Still waiting after a week for account to be opened. Zero information as to why it is taking so long. Has always been instant with other online banks and so I’ve no idea as to what the problem is with this bank.

Very quick and easy to setup account. Really happy with everything so far. Easy to navigate and use services on website.

Opened in minutes with fab rate. Natwests answer to Santander’s Cahoot!

In line with other posters, this is the most laughable account opening experience I've ever witnessed. 10 days of "waiting for verification" - are they serious???? I've never seen it take more than a few minutes. A total joke - already moved the money that I was going to transfer to another bank. Whoever runs their account opening need to be let go before they cause more damage to the bank's reputation (or what's left of it)

not sure what others are experiencing, but this took me minutes to open and it's very straightforward to use, and very competitive interest rates.

Was easy to set an account up no troubles for me despite everyone else’s poor experience

Opened a new savings account on 25/08/26

Still not open today 7/9 a full * 13 days later * and counting.

Surely someone at this company must have anticipated the expected demand for this account.

Clearly not!

Not sure what problems others are having but opened and verified and working in 15 mins. I could have missed out on a great rate here taking notice of people who clearly don't how to open an account

Appalling. Nearly two weeks now and they are incapable of opening my account. Just emails telling me how busy they are! Even though I’ve told them I no longer wish to proceed they still seem to think that I want to open an account with them. They and Nat West should be embarrassed but they seem oblivious to their failings.

Would give them zero if I could
Absolute joke, been well over 2 weeks and still wait for savings account to be opened.
Would steer clear says part of NatWest so will avoid them also.
So so poor.

Despite what others say (not sure why they have they have time issues) my account was open and I was using it within minutes. 4.55% interest rate which is much better than what Virgin could offer. No mobile app though which they did say they wee working towards in the near future.

Absolutely terrible !!
I applied for an account 10 days ago and still have not received a decision. I have received 2 emails apologising for the delay.
A Micky Mouse operation, I have lost any confidence that my money would be secure with this bank.

I also applied to open an account with First Active, but the account is still not open... So far all they say is that "we received a lot more applications than usual", that's a pathetic excuse and the phone line customer service is poor.

This is not a financial institution it's a joke.

I intend to: withdraw my application and consent, have my data removed under article 17 of GDPR, report this so called financial institution to their regulators the PRA and FCA, report them to Natwest Bank PLC.

If they cant operate like a bank then they should not be a bank, how to trust them with my money and personal information....

Absolutely the worst experience ever in opening an online savings account. This company need to take a long hard look at what has happened and make a formal apology to all those that have endured delays. I wonder whether they may offer a goodwill gesture once it’s all sorted, but there again I have no idea how long it will take before the account is finally open…10 days and counting!

Very poor. I applied 2 weeks ago and I am still waiting. I have even called twice and they stated you should gear in the next day or so. I am still waiting. I will now look else where to deposit my money. I am also a Natwest customer. This is ludicrous.

I applied to open a savings account few days ago after they falsely advertised I could open an account in minutes. Well I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is.

I applied to open a savings account about 3 weeks ago after they falsely advertised I could open an account in minutes. Well 3 weeks on I'm still waiting! I'm already a Natwest customer so I have no idea what the hold up is. They obviously don't know how to run a business.