The driver was instructed to be ready to pick us up between 12-12:30, but during this time they went to the second job and he did not pick up the phone calls. I paid fully 2200 for two bus to reserv... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fantastic Service!! The driver was on time, personable, and safety-minded. The bus itself was clean and looked well-maintained. The online Customer Service was top notch: each of the three Customer... Ver más
Buses were punctual, drivers professional and friendly--and kid-oriented! Drivers gave clear instructions and expectations, and were easy to contact and made themselves accessible at lunch time.
Driver came early, was friendly and was happy to be with the first graders. This was the first bus ride for most of them, so having a friendly bus driver was wonderful. She also made sure that everyon... Ver más
Información sobre la empresa
Sobre First Charter Bus Rental - San Jose
Escrito por la empresa
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Información de contacto
931 Remillard Court, 95122, San Jose, CA, Estados Unidos
- 800-309-1421
4,7
Excelente
70 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The driver was very friendly
The driver was very friendly, was here on time everything ran smoothly with reservations as well.
Thank you!
8 de noviembre de 2019
Opinión espontánea
Great service and very on time
Great service and very on time. Thanks!
8 de noviembre de 2019
Opinión espontánea
Above and Beyond
This company goes above and beyond with customer services. When we first scheduled with the company they were very helpful and descriptive so getting details for the trip was easy. Directions and procedures were clear and simple, the price was affordable. We had to reschedule due to power outages and school being canceled. However, the company was super helpful and made it work! On the day of the trip, I was beyond impressed with the bus driver, she was clear and direct with the students to support all needs. She went above and beyond with safety, following laws, and communicating with the school staff. I wish I got the bus driver's name, she deserves a raise!! I am so impressed with all the customer service in every aspect of the process. What a great experience! Thank you so much. We will definitely be working with this company in the future and recommending them to other schools in the area.
2 de noviembre de 2019
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Here is the review from our teacher
Here is the review from our teacher
"I would give the first half of our trip 1 star because of the (30) delay in pick-up, stop for gas, and the driver not having his cell phone in a holder, consequently he had it in his hand and was looking down at it, while trying to drive. We (a parent chaperone and I) told him we would tell him what exits to take, etc.
The second driver rated 4 stars. He was 45 minutes early, so we were able to leave camp ahead of schedule. He had his cell phone in a holder and did not need any help from me navigating the entire trip.
Neither driver instructed us on how to open the emergency doors or where the brake was."
29 de octubre de 2019
Opinión espontánea
Respuesta de First Charter Bus Rental - San Jose
I'm sorry to read this, and I assure you that this experience is not typical. Can you please reach out to me directly? My name is Cesar and I run the Charter Center responsible for the Western United States. I would like to understand more so we can take corrective action. I would also like to work to make your situation right.
Thanks,
Cesar
Cesar M. Perez
Charter Center Manager – Western United States
Cesar.perez2@firstgroup.com
Desk: 513-665-3003
Mobile: 848-456-0288
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.