Scam Company! Do Not give them your credit or debit card information. They mislead you into thinking they are a major medical insurance making you pay a deposit before seeing the fine print on what t... Ver más
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Consulta las opiniones de los clientes
If FirstEnroll isn't a health care provider then what is my monthly payment paying for? Is it all a scam? If my son goes to a doctor will they accept his card ? Meaning he has health insurance covera... Ver más
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The company gave me a price, but forgot to mention an additional 100 dollar entry fee. Then I find out they Aetna is not there parent company and I only received Aetna Dental, not medical which I was... Ver más
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It’s a scam. We asked them point blank: Are you representing insurance companies on the ACA marketplace and they lied and said yes. They’ll sell you insurance with “$0” deductible but don’t tell you t... Ver más
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Información sobre la empresa
Escrito por la empresa
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product. We simply provide administrative services to insurance carriers and an enrollment platform and support services to licensed agencies.
Información de contacto
101 Crawfords Corner Rd, Suite #4233, 07733, Holmdel, Estados Unidos
- (732) 876-9733
- members@firstenroll.com
- firstenroll.com
1,5
Muy malo
53 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
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SCAM SCAM SCAM
SCAM SCAM SCAM. Dont go through them. They give you the run around and don't answer your questions and keep transferring you to different companies that also can't answer anything. All I wanted was an answer and even after filing a complaint with the BBB they resolved nothing. I will keep writing reviews any chance I get. It's not even about getting money back. They are an awful place and claim to be a 3rd party company but they are the ones taking the money out of my account???? And they can't answer any of my questions???? Don't waste your time with them.
30 de diciembre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
THIS IS A SCAM!!
THIS IS A SCAM!!! They are strange and very unprofessional morons who talk you into this scam , thinking you are calling marketplace ...I don't know who or what they are, but they will steal you money!! REPORTING them to FBI and BBB and police. Michael Kessler is who sold me this BS fake insurance. I love how they come in here to say sorry for your bad experience and what not. Still fake!!
17 de noviembre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I discovered a $322 charge on my credit…
I discovered a $322 charge on my credit card for first enrollment health plan. I have Medicare A and B along with Blue Cross Blue Shield Anthem and do not need anything else. I did not authorize this purchase. I don't know where this came form and when I tried to reach them by phone I couldn't get thru to them. I want a full refund! This company needs to be put out of business!
4 de diciembre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
SCAM SCAM SCAM
SCAM SCAM SCAM ! please investigate these idiots ! I called them as they lied after I called Health Market place looking for insurance ,
THIS IS NOT INSURANCE! Its a discount card for vision and prescriptions!
STAY AWAY!!
4 de diciembre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I don't know who these people are and…
I don't know who these people are and why they took 88.50 out of my credit card so some body owes me a lot of money.
26 de noviembre de 2024
Opinión espontánea
It’s a scam
It’s a scam. We asked them point blank: Are you representing insurance companies on the ACA marketplace and they lied and said yes. They’ll sell you insurance with “$0” deductible but don’t tell you that you have to pay 30% out of pocket for everything! They send you a bunch of booklets with convoluted steps you have to take to avoid getting charged thousands of dollars, and you’ll never know upfront exactly how much it’s going to be. Stay away! Make sure you only ever buy insurance on the official exchange/marketplace!
11 de octubre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Agent Andrew McDonald miss sold me my…
Agent Andrew McDonald miss sold me my insurance. He sold me a health cover with Doctor visits, emergency care etc and specifically told me there was no dental or eyesight coverage, when I went to see my doctor they informed me I was not insured to see them and was only covered for dental and eyesight. They refused to refund me after being miss sold this product, cancelled the only product I had with them without my consent and now have not contacted me again. I have opened a claim with California department of insurance stating how Andrew has miss sold me this product and now refusing to engage with me. Do not use this company they will lie to you on the call to get their commission on an unlawful sale.
14 de octubre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
I was looking for insurance for my wife…
I was looking for insurance for my wife who has advanced RA and other conditions. The agent recommended and after 100 questions he assured me that all medications were covered and I bought the policy. After more than 6 weeks of back and forth being on the phone getting the run around on her most expensive medication it was still not resolved. This was clearly misrepresented and FRAUD! when I cancelled the policy and asked for a refund every place I call from customer service to billing hangs up on me. The agent Mike wont return my calls after multiple messages. I intend to go to the state attorney generals office to file a fraud complaint. They do not offer any prescription coverages and instead rely on other third party discounters and no one assumes any responsibility for delays. With luck my wifes dr office has given her samples to carry her over otherwise she would have been without her medication that is CRITICAL. STAY AWAY!
13 de septiembre de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
$216 a month for six months...my son…
$216 a month for six months...my son never received a policy or his insurance card, but when he needed treatment all of his claims were DENIED (in spite of the fact that when called, the "customer service representative" specifically said that everything would be covered. Then I checked the blogs, and found out that this is just a scam. What they say over the phone and promise and what they actually do are two different things...they promise to pay and then do not. Don't buy this insurance!
1 de agosto de 2024
Opinión espontánea
Respuesta de FirstEnroll
FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in financial services and billing administration for health insurance companies. It is important to note that FirstEnroll does not engage in the direct sale of insurance to consumers. We value your satisfaction and encourage you to reach out to FirstEnroll’s Member Services team at 732-876-9733 during our business hours, Monday through Friday from 9:00 A.M. to 5:30 P.M. EST, so that we may assist you in addressing your inquiries.
Will recommend First Enroll to anyone…
Will recommend First Enroll to anyone looking for a great TPA. From the beginning, which is almost 4 years now I have never had any major issues while being thoroughly assisted with anything minor that has popped up along the way. Great group of people on their end to work with
19 de julio de 2024
Respuesta de FirstEnroll
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that your experience with FirstEnroll has been consistently positive over the past four years. It's always our goal to provide exceptional service and support, and we're glad to know that we've been able to assist you effectively.
If you ever need anything or have any questions in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
FirstEnroll Team
Do not believe anything they tell you!
Do not believe anything they tell you!
I was looking for private insurance and was completely lied to. When I finally got an email and looked up what I was told and none was true, I immediately called to cancel. They refused and billed for another month.
3 de marzo de 2024
Opinión espontánea
Respuesta de FirstEnroll
I'm truly sorry to hear about your experience, and I understand how frustrating and upsetting it must be to feel misled during such an important decision-making process.
At FirstEnroll, we operate as a Third-Party Administrator (TVP), working closely with various insurance agencies to facilitate enrollment and manage benefits. It's important to clarify that we do not sell insurance directly. Our role is to assist members like you ensuring accurate information is provided. I apologize for any misinformation you received from your independent agency and for the inconvenience caused by the billing issue.
We take your concerns seriously and want to address them promptly. Please contact us directly at (732) 876-9733 or via email at members@firstenroll.com so we can investigate this matter further and work towards a resolution.
Waste of time and money
They are a third-party billing company for insurance agencies. Do not waste your time and money with them if you want insurance go to the source.
25 de marzo de 2024
Opinión espontánea
Respuesta de FirstEnroll
Thank you for reaching out and sharing your thoughts with us. We understand your concerns and want to clarify our role at FirstEnroll.
FirstEnroll operates as a Third-Party Administrator (TVP), partnering closely with various insurance agencies to facilitate and manage insurance benefits for our members. While we do not sell insurance directly, we are dedicated to ensuring that our members receive accurate information and timely assistance regarding their insurance coverage.
We regret any confusion or inconvenience you may have experienced. Your feedback is valuable to us, and we take it seriously. If you have any further questions or if there's anything specific we can assist you with, please feel free to contact us directly at (732) 876-9733 or via email at members@firstenroll.com. We are here to help clarify any concerns and ensure a positive resolution for you.
Thank you for bringing this to our attention. We appreciate the opportunity to address your feedback and improve our service.
Insurance scam
After I applied for Covered California this company called me portraying themselves as I connect an agency that helps you pick a plan like Blue Shield or Kaiser for Covered California applicants. The supposed agent set up a plan through Blue Shield and charged me a deductible of $238.98. when I contacted Covered California they said this place should never have collected any money from me or started a brand new application. When I tried to call the company back every time I began to explain why I was calling in regards to why they took my money they hung up on me. I was scammed out of that money. I currently have a claim through my bank to get my money back. Unfortunately, I gave them my social security number and my debit card information and I signed papers authorizing this. That plan was canceled through Covered California as not correct and told me to try to contact that agent and get my money back or call my bank. I've since canceled my debit card and filed a claim with my bank. Be wary if you sign up for Covered California and any agency contacts you to help you set up a plan. I would contact Covered California directly because they have people who help you set up these plans legitimately.
14 de agosto de 2023
Opinión espontánea
Respuesta de FirstEnroll
Thank you for bringing this matter to our attention. We are genuinely sorry to hear about the issues you have encountered.
FirstEnroll is a Third Party Administrator (TPA) and does not directly sell insurance. We work with various agents to facilitate the enrollment process for Covered California and other insurance plans. The agent who contacted you appears to have misrepresented themselves, and we take such matters very seriously.
We would like to help resolve this situation. Please provide us with the name of the agent and any other pertinent details by emailing us at members@firstenroll.com or by calling 732.876.9733 so we can investigate this incident thoroughly. Your experience is not reflective of the standards we uphold, and we are committed to addressing any misconduct.
Again, we sincerely apologize for the distress this has caused you.
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