firstklassuk.com Opiniones 

This company needs a competitor in Birmingham to make it sit up. We booked a pick-up from our house in Birmingham on 31st October three weeks before that date. They phoned on 30th October to confirm the service. We sat at home the whole day, but they didn't turn up. They didn't have the courtesy to call to end our misery; we were still waiting at 23:00
On 2nd November, I phoned their office around 10:00 to complain. They gave me the driver's phone number to call. I did soon after, but the call went straight to a voicemail. Around 16:00, we received a text message from them to inform us that the items will be picked up 19:00. They didn't turn up. We phoned the driver around 20:00. He picked the call and told us that he was in Gloucester and would come and pick up around 22:00. Needless to say, he never turned up. It is 12:15 the following day as I write this. We have not heard from them. I have accepted that they will not turn up. What wrong did we do to ask "Third" Klass to provide a D2D service for us. We have wasted two full days waiting for a service which wouldn't have been delivered free of charge. Sometimes I get the feeling that they think they are doing you a favour. I am just disappointed. Is there an entrepreneur out there who can come and save us from this shoddy service!?

I called their contact line to enquire of my shipment which has not arrived yet.

In fact I had a very bad customer engagement , I had never experienced and worsen my frustration on the delayed shipment . It was very disgusting and embarrassing. It doesn’t meet international standards.

The lady was very rude. They need proper customer care and engagement training.

I recommended First Klass to a friend who booked to use them. The pick up date was meant to be on the 19th of September 2026. I had also booked a pick up for the same day. We both got phone calls from First Klass on the 11th of September saying that the pick up was on the 12th of September instead. Since my items weren't going to be ready, I rescheduled mine for 3rd of October.

My friend needs the things to arrive for a particular time so she rushed around on the Friday 11th to shop to make sure she had everything ready so they could pick up early. On the day of pick up, she had to stay home till they had given her a time slot. They eventually called (bearing in mind she had had to stay home all morning) to say pick up was going to be between 7pm and 9pm. When I spoke to her around 8pm, she informed me she had spoken to the driver and they said they were still in Norwich and will be heading over. Shortly after the office called to say they could not pick up because the collection van was full.

This is unacceptable. You change a pick up to a week earlier for someone to reorganise her whole weekend only for you not to show up. Annoyingly they could not even advise on an alternative date for pick up. This is terrible customer service.

Following my review I had a phonecall from First Klass from a lady I will note as S. Rather than an apology, it was a case of why I had left a review rather than call them to resolve. I explained that when I have had issues, they did not get resolved until a review so for me, it was a way to get a resolution. Rather than look at it as turning a negative to a positive so customers can see that when there are issues, they go through the effort of fixing them, I was told there was a management decision not to pick up from my area (which I guess in this instance is my address).

Bad feedback is a gift no matter how uncomfortable or unpleasant it is .

This company is total shambles. I used to trust them but not anymore. They are now the worst shipping company I have ever used. Please avoid at all cost and save yourself some headache and time . They came for my goods and it’s been 11weeks now they goods has not been delivered. You will call them and they will be telling you lies

DO NOT SEND YOUR ITEMS WITH FIRSTKLASS SHIPPING COMPANY. They are the most corrupt and dishonest door to door company in the UK that I have ever heard of. They collected my items from London more than 10 weeks ago and failed to deliver it to me in Kumasi. Their staff are beyond belief. They are rude and do not give you any honest answer as to where your items are. I believe they stole the items in my box as it never arrived.SHAMELESS COMPANY

Very Bad Service. It’s week 11 and I’m about to leave Ghana yet the items haven’t arrived yet. Time and money wasted. Rude girls at customer service would hang up on you and not care. Would not recommend

Their service is so so bad they promised me my good will be in 6 week and is almost 3 months now I’ve been in ghana returned for almost month now and my goods has not arrived yet I’ve been calling and they are giving me useless response I will advice Everyone not to ever use them they are bad bad service

They are the best .
Have never regretted using your service.

Terrible service, I will never use them ever again, even if I would be paid a million pounds. Such companies give other brilliant Ghanaian companies a bad name. I wish I could upload pictures of the state of my shipment when they arrived in Ghana. I have lost approximately £500 worth of goods because of their terrible handling and displacement. I am soo angry about the whole thing. I honestly entreat people to look past FirstKlass if you are intending on shipping your goods to Ghana. Use other service providers.

First class,suggest it should be last class course their services are very poor.Infact no good customer relationship,They don't give you update on your goods, when you called to enquire is either your call go an answered or you're lucky for someone to answer they gives you order but good customer relation.Infact business with them is a whole stress.

Very disappointed with First Klass Shipping Company.My shipment was delayed far beyond what I was promised and getting proper feedback from customer service was very difficult.The responses were slow and not helpful,which made the whole experience frustrating and caused me a lot of inconvenience.I’m sharing this so others can be careful when using their service.

Total Disaster
First klass wrecked my order. Items crushed, torn, ruined. No updates, zero accountability, useless support. Trash service!

Their service is really bad. Since November my husband sent some good to be delivered to us and as am typing now (15-january 2026) I still haven't received the good and the feedback I had is to wait.

The most useless and unprofessional company I've ever engage with. They destroyed my parcel and I've to report them to the police after 10 weeks before getting my parcel which looked like shit at the time of receiving it. I nearly shed Tears

My husband and myself have used first class shipping for more than 8 years. We have always had great and perfect service. They will update you when goods delay to arrive in Ghana late. I was desperate to send items to Ghana, but, was booked next Tuesday instead of today. I liased with the collecting team and within an hour of calling them, they've collected my items. Ahhhh....they are kind. In fact. I am very happy. Onyankopon nhyira mo ooo. All the uncles and brothers you have collected my boxes are professionals and very reserved. I will never stop recommending them...Bless them

I have been using firstklass shipping a for a while, yea their prices is the best compared to others, the only problem I have with them is the handling of the goods during pick up and delivering... I believe they can work on it and I know they will be the best door to door shipping , actually I am in Ghana and I buy things from online shops In the UK, five star for their pricing..... 4 star for their pick up and delivery, they should get a tail lift van to pick up the Items that will make the goods more safer than using a van because some of the goods are more fragile, but with tail lift van it will be more safer to pick up any Item ..... Linda always responds to me more quickly when I have a problem since I don't live in the UK. In all they are good and the best

I will rate First Klass Shipping 0 any day anytime. I really want to find out who their manager is, or whose company this is, because first of all, they shouldn't be running this business at all. I arranged for a booking one week in advance:cool, that day came, and the driver called to arrange a time which was supposed to be between 2pm and 3pm..cool. I waited until 4.20pm and guess what, I never received any call back from them. I rang their office, made a complaint to one Angela, no apology on her side and had the audacity to ask me to call the driver to find out what's happening. I was fuming but I did call the driver and we rearranged for 6pm to 7pm and again no show and I didn't receive any call from them. I called the office and decided to cancel my booking. Again, no apologies whatsoever. This company shouldn't be running. They have poor customer service and they lack good training. I am therefore highly disappointed in them and I will not recommend their service to any one.

First experience with Beatrice was great. Very professional. I had my box delivered within 4 weeks. I could track to see where my box was at every point in time. Thanks for an amazing service. I'm truly impressed

Fantastic services as always

The package was delivered to my doorstep and it was very intact with no sign temperament
I would highly recommend and I’m definitely going to patronize again