firstklassuk.com Opiniones 

I used First Klass shipping to deliver a number of things to Ghana. One of the boxes was damaged upon arrival. This was reported to both their Ghana and UK office with evidence shared.
The manager in Ghana was being a bit hesitant to accept responsibility initially. We shared that we would try to salvage as much as we can and he agreed that they would resolve with us what we have not managed to salvage.
He has since stopped communicating with us although it is seen that he is accessing messages sent.
This was also raised with the UK office who have pushed responsibility to the Ghana office fully understanding the challenges we face with them.
Payment was made to the UK office so I am not sure why contractural responsibility now falls with the office in Ghana.
I am now having to deal with a manager who does as he pleases and struggles to grasp the concept of what good customer service entails. It is not as simple as packing and delivering boxes or goods from one place to another.
It should be a bigger disappointment to First Klass and a taint to it's capability, that it struggles to manage issues that should be resolved within minutes.

When the phone stops ringing for "crappy service" you would be forced to wake up and re-train.

Safeguard your good and hard earned money by deciding if this is the kind of service your hard earned money deserves.

Shame on you really First Klass Shipping!

VERY HORRIBLE SERVICE. Do not use them. If I could give zero stars I would. I booked for my items to be picked up and was given the silly excuse that the driver could not find the address. The staff was unprofessional and were unable to give me a time for the pickup in the first place. I received no correspondence to let me know that my items weren't picked up. I called them several times and no one was able to give me a good reason. My pick up was rescheduled for the following week and I was informed that my items will be picked between 1pm and 2pm. No one arrived to collect the items and I was later told that the driver said he would pick the items up between 5pm and 7pm after I had already told them that they needed to arrive before 5pm else my reception service would be closed. My items were still not picked up and again, I received no correspondence to inform me of this. I was utterly disappointed and complained to a customer service personnel who didn't even seem bothered by the issue. FirstKlass wasted my time and avoid them at all costs to avoid stress!!!!