We ordered a mat about 2 months ago. Very easy process on their web site and took delivery about 3 weeks later. Really swift order to delivery which is great for busy businesses. The quality o... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
What a great company to deal with, fast efficient and polite service from start to finish..... and we got the most fantastic entrance mat for Elliott's Dog Grooming Studio Thank you to Jay for his e... Ver más
I just received my second mat for the floor for my tattooing area and it’s absolutely incredible. I love it Services. Incredible quality is very very good. Keep up the good work. I’m gonna order a thi... Ver más
It was easy to order and upload my logo, the pdf displayed correctly and I could alter the sizes and position for a perfect fit. Payment was super easy too. The final product has arrived and is a grea... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de seguridad
- Contratista de materiales para suelos
- Proveedor de equipos de manipulación de materiales
- Proveedor de productos de caucho
- Tienda de alfombras
Sobre First Mats
Escrito por la empresa
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Información de contacto
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Reino Unido
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,6
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 52% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The service was prompt
The service was prompt, price reasonable.
Early days but seems excellent materials.
Wife likes the colour 🤣
18 de mayo de 2026
Respuesta de First Mats
Thank you so much for your lovely review! We're really glad to hear that you're happy with your Heavy-Duty Cafe Entrance Mat and that the colour has won your wife's approval. If you have any questions or need anything else, just give us a shout!
Door mats for 3 offices
Quality of the Mat is great. Good communication and exactly what we ordered.
29 de abril de 2026
Respuesta de First Mats
Thank you so much for your lovely review! We're delighted to hear that you're happy with your Logo Mat and that everything went smoothly from ordering to delivery. If you ever need anything else, just give us a shout!
Respuesta de First Mats
Thank you so much for your lovely feedback! We're really glad to hear that you found our service quick and efficient, and we hope you're enjoying your EntryBrush Ribbed Door Mat. If you need anything else, just let us know!
Good to be able to Customise size
Good to be able to Customise size, Good Product, Good delivery Service
1 de mayo de 2026
Respuesta de First Mats
Thank you so much for your lovely review! We're delighted to hear that you enjoyed the customisation options for your Grey Coir Coconut Matting and that the delivery service met your expectations. If you need anything else in the future, just give us a shout!
Ordered that online came fairly…
Ordered that online came fairly quickly, possibly a bit expensive, but it was made to our specification. Time will tell how it will wear.
28 de abril de 2026
Respuesta de First Mats
Thank you so much for your review! I'm glad to hear your Thin Motorhome Mat arrived quickly and that it meets your specifications. We appreciate your feedback on pricing and hope it serves you well for a long time to come!
Fantastic Service and Mat
Fantastic Service and Mat - They have been outstanding from start to finish. Thank you to the whole team.
31 de marzo de 2026
Respuesta de First Mats
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with your Outdoor Logo Mat and that our team could support you throughout the process. If you ever need anything else, just let us know!
Excellent quality and service
Excellent quality and service. I wish I had discovered them earlier
7 de abril de 2026
Respuesta de First Mats
Thank you so much for your kind words! We're delighted to hear that you're pleased with the quality of your Logo Mats and your overall experience with us. If you ever need more mats in the future, we’ll be here and happy to help!
I ordered a custom sized mat
I ordered a custom sized mat, and it is perfect! Delivery was also very fast.
7 de abril de 2026
Respuesta de First Mats
Thank you so much for your lovely review! I'm delighted to hear that your Premier-Plush Made to Measure Door Mat is just what you were looking for and that it arrived quickly. We really appreciate your feedback and hope it brings a touch of comfort to your home!
Great quality mat and quick delivery
8 de abril de 2026
Respuesta de First Mats
Thank you so much for your lovely review! I'm really glad to hear you're happy with your Plush Choice Entrance Mat and that it arrived quickly. We always aim for great quality and speedy delivery, so it’s wonderful to know we hit the mark for you!
Respuesta de First Mats
Thank you so much for your lovely review! We're delighted to hear that you're happy with the Wide Ribbed Rubber Matting Roll and that it arrived on time. Your feedback means a lot to us!
They are definitely scam
They are definitely scam, I paid them 365,94£ and they response a few times for my order and I can’t contact with them any more. I have proofs and I try to get my money with my bank. It’s a big scam
11 de febrero de 2026
Opinión espontánea
Respuesta de First Mats
Dear Mustafa,
We are very sorry to see your feedback and sincerely regret the frustration caused by the delay in receiving your order. We would like to assure you that we are a legitimate business currently dealing with a difficult delivery failure involving our courier.
Your order was dispatched on February 26th. Since then, we have been conducting a formal investigation with FedEx to locate the shipment. We understand that from your perspective, this delay feels like a lack of service, and for that, we offer our deepest apologies.
We have reached out to you via email with two immediate solutions to ensure you are not left out of pocket:
A Full Refund: We are more than happy to issue a complete refund to your original payment method immediately if you no longer wish to receive the goods.
A Priority Replacement: If you still require the items, we are prepared to dispatch a replacement at no extra cost.
We have no intention of withholding your funds or your order. Please reply to our latest email or contact us directly so we can process your preferred resolution right away.
Best regards,
The First Mats Team
Respuesta de First Mats
Thank you so much for your lovely review! We’re delighted to hear that you had an excellent experience with your Renown 9mm Machine Washable Entrance Mat. If you have any questions or need assistance in the future, just give us a shout!
Good product even if it does come at a…
Good product even if it does come at a high cost
30 de marzo de 2026
Respuesta de First Mats
Thank you so much for your review! We're glad to hear you like the Ground-Stabiliser Mud Mat Tiles, even if they are a bit of an investment. We really appreciate your feedback and hope they serve you well for a long time to come!
Excellent communication
Excellent communication, and fast delivery.
Unfortunately the doormat, although very good quality and attractive colour, moves on our carpet.
1 de abril de 2026
Respuesta de First Mats
Thank you so much for your kind review! I'm glad to hear you found the Renown 9mm Machine Washable Entrance Mat to be of good quality and that our delivery was quick. I understand the issue with it moving on your carpet, and I appreciate your feedback as it helps us improve.
Quality could have been better
Quality could have been better. Had it a week and some bits of it are already show signs of falling apart.
1 de abril de 2026
Respuesta de First Mats
Thank you so much for your review! I’m sorry to hear that your 17mm Premium Coir Coconut Matting isn’t meeting your expectations.
As this product is made from natural coconut fibres, a small amount of shedding can occur initially—this is quite normal with coir matting, especially during the first few weeks of use as any loose fibres from manufacturing settle. However, this should reduce over time with regular use.
If you do continue to have this experience, please do reach out to the team at info@firstmats.co.uk and we will certainly look into this for you.
Respuesta de First Mats
Thank you so much for your lovely review! We're delighted to hear that you’re pleased with your Logo Mats. If you ever need anything else, just give us a shout!
They got in touch with me and sorted…
They got in touch with me and sorted out my delivery problems
25 de marzo de 2026
Respuesta de First Mats
Thank you so much for your kind review! I'm glad we could help sort out your delivery issues with your EntryPlus Large Entrance Mat. If you need anything else or have questions in the future, just let us know!
Brilliant company ......Fab service kept me informed regarding…
Fab service kept me informed regarding my order all the way through to delivery.
Looks smart in our French doors.Wouldnt hesitate to recommend and purchase again.
31 de marzo de 2026
Respuesta de First Mats
Thank you so much for your lovely review! We're delighted to hear that your EntraGuard Rubber Door Mat looks smart in your French doors and that you were happy with our service throughout the ordering process. We really appreciate your recommendation and look forward to helping you again in the future!
Respuesta de First Mats
Thank you so much for your lovely review! We're really pleased to hear that you're happy with your 17mm Premium Coir Coconut Matting and that it arrived promptly. If you ever need anything else, just let us know!
Great front door mat
Great front door mat. Its a good size and looks really good on the step
30 de marzo de 2026
Respuesta de First Mats
Thank you so much for your lovely review! We’re delighted to hear that you're enjoying your EntraGuard Rubber Door Mat and that it looks great on your step. If you ever need anything else, just give us a shout!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.