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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing..... Ver más

Valorada con 2 estrellas sobre 5

The shipping was fast. Nowhere on the frosting does it say anything about to refrigerate or not. I ordered the Buttercreme frosting and chocolate cake mix and made cupcakes The batter is c... Ver más

Valorada con 5 estrellas sobre 5

I purchased these on other reviews because I am type 1 diabetic and it is very hard to find products that meet my requirements so have been buying a lot of keto based product. These have been a gam... Ver más

Valorada con 5 estrellas sobre 5

I've been using this company for about 18 months now. My son has Diabetes Type 2, he also has Autism and Downs syndrome...So explaining that he couldn't have certain things was hard. Fit bakes have re... Ver más

Información sobre la empresa

  1. Fabricante de alimentos
  2. Pastelería
  3. Tienda de comida sana
  4. Servicio de pedidos de comida online
  5. Snack bar

Escrito por la empresa

Low sugar high protein cakes and bars made with natural ingredients. We believe that everyone deserves to enjoy a guilt-free treat. All of our products are certified no added sugar and are rich in protein! We use only the highest quality ingredients to make sure that each and every bite is award-worthy. Now you can have all the flavour minus the calories! Our indulgent cakes and bars are available at Tesco, Waitrose, Selfridges, Coop and Holland & Barrett. You can now have your cake and eat it too! 🍰


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

288 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

I’ve just received my order

I’ve just received my order. Firstly, when I ordered I was expecting a 25% discount at the payment processing but it never happened. I have messaged them but no response.
I bought 4 boxes of these cakes and they’re disgusting. They taste so artificial. They have left a bitter aftertaste. Now let’s mention the size, goodness me, for 50 calories I thought it might be a nice little treat considering that it’s sold as one, no bigger than the head of a teaspoon. They’re tiny and taste awful!!!

6 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Soft, moist, sweet and tasty.

I’ve been eating a lower carb diet due to diabetes type 2. I have been craving cake, so ordered some from this company. I love them! Soft, moist, sweet and tasty. Perfect with a cup of afternoon tea. I also bought the low carb wraps, they’re lovely filled with chicken and salad for lunch when out and about or as a healthier alternative to a chapatti or naan bread with a curry. Ive bought some bars too but not tried those yet.

20 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just take the critiscism and don't blame your customer

I got some millionare caramel cakes, reviewed them at 1 star for being incredibly dry. This review does not show up on their website.
In response to Fitbakes now showing 1 star reviews I have updated this review accordingly.
As for their response, they chose to make my review about their team, not me. A cheap way to try and make me look in the wrong rather than themselves.

25 de enero de 2024
Opinión espontánea
Logotipo de Fitbakes

Respuesta de Fitbakes

Dear AR, we are not quite sure ofnwhat you are referring to. We see your review on the website, and there are loads of reviews with 5, 4, 3, 2 and 1 star there. They might not be very easy to find, on the middle of the 6,000 reviews we have, and the majority is quite highly rated (same thing happens here in Trustpilot, where the majority of our reviews is 5 stars).
In any case, the language you used to refer to our team above is extremely offensive and we will not engage any further. Regards, The Fitbakes Team

Valorada con 1 estrellas sobre 5

Start by sending out edible cakes that…

Start by sending out edible cakes that should look like their adverts...unedible bland tastless cakes...hazelnut cakes didn't look like picture... miscoloured topping... tasted of absolutely nothing...lemon cakes tasted of fat..birthday confetti cakes tasted of chemicals?? don't waste your money.....

8 de enero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very disappointed

Very disappointed. I’ve had these before as a sweet treat (I don’t eat much processed food) and was really looking forward to my gym friendly tea and cake ☹️ It was obviously the end slice, it had no topping and was very dry. One would have thought that quality control would have picked up on this. A sad sad day for this bodybuilder.

29 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so good!

Just started keto for health reasons, so far ordered the wraps and they are like normal wraps. Quickly arrived and so pleased. Also a decent price compared to other companies which are overpriced just because they are keto. Just ordered them again plus the bars to try, which have no artificial sweeteners, again like other companies. So glad I have found this company. 😊

17 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

unfortunately

unfortunately, regarding my order, they said that it is too hot, they don't like it if the quality deteriorates, so I will only deliver the products ordered on Saturdays on Thursdays when it will be just as hot as, for example, on Tuesdays or Saturdays.
They brought it late on Thursday when I was working, so Royal Mail took it back to bring it out again on Friday. on friday morning, royal mail called that it would not be delivered on the next working day. Maybe 2 days in the car at 60 degrees Celsius and 2 days in the warehouse, the package was delayed before it got here, so what's wrong with the heat, why couldn't it be delivered sooner?

9 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing for sweet tooth when dieiting

These things are an absolute god send whilst dieting. I get the belgian chocolate crispies on subscription and have 2 a day (120 calories) to curb my sweet tooth whilst on a calorie deficit and you'd not believe they are that low calorie considering the taste. Quite expensive got a chocolate bar but worth it

11 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible

Terrible. I ordered 5 packs and all the cakes were dry. The toppings were very little and way too overpowering. Iv had protein cakes before and nowhere near as dry as these. Plus delivery seemed to take forever. Will not be buying again

12 de julio de 2023
Opinión espontánea
Logotipo de Fitbakes

Respuesta de Fitbakes

Hi there. We're sorry to hear you didn't enjoy our cakes. Protein cakes tend to be drier than the regular ones, it's simply the nature of the cake. Thank you very much for taking the time to share your feedback, our team appreciates it. If there's anything we can do for you, please don't hesitate to contact us info@fitbakes.co.uk

Valorada con 1 estrellas sobre 5

STILL HAVEN'T RECEIVED MY ORDER :( …

STILL HAVEN'T RECEIVED MY ORDER :( VERY DISAPPOINTING. ORDERED 9TH JUNE 2023

11 de junio de 2023
Logotipo de Fitbakes

Respuesta de Fitbakes

Hello. Sorry to hear your order is taking a while to arrive. We know that Royal Mail are experiencing some delays. Unfortunately, it's out of our hands. We'll drop you an email with more delivery details. Your parcel is on a way and will be arriving soon.

Valorada con 3 estrellas sobre 5

Great, but expensive and slow delivery.

Great products, a must if you are doing a keto diet. I can also see these being Great for diabetics.

I don't see the justification for the huge price point. 5.99 (now 6.99!) for a pack of wraps for example. The ingredients aren't revolutionary, I imagine it is more the process of making which makes them keto friendly and adding more protein.

It's very much a marketing-led business which is why they will do well. Profiting from a niche in the market and "fad" culture. You can see this from how the website is built, Shopify, "recent buyer alerts" (wow! Joe from Essex recently bought the same item you're looking at, buy now!! 😂). - by the way, these alerts actually block the user from adding the item to their cart in mobile view. Making it counter-intuitive. Give HotJar a go.

And delivery is TOO SLOW. Guys, at this price point, you can afford to offer next day at least (at no extra cost to the consumer).

Fingers crossed for a more cost effective alternarive as keto and these types of products become more popular.

5 de junio de 2023
Logotipo de Fitbakes

Respuesta de Fitbakes

Hello, thank you for your feedback. Glad to hear you enjoyed the wraps. We try to use the best quality ingredients available and, unfortunately, it comes at a cost. We use Royal Mail 48 tracked for all order on our website and offer free delivery for order above 24 GBP. You can also find the wraps on Amazon, they're eligible for the next day delivery. Hope this helps :) If there's anything we can do for you, please don't hesitate to drop us a line info@fitbakes.co.uk

Valorada con 1 estrellas sobre 5

Can’t review as NOT got product!

First of all ive not received the parcel ? So why ask for a review on here when i can comment on the product?
Yes Fitbakes were quick to send the order out as well as this trustpilot email ?
I placed order at weekend they sent out the parcel on Monday bearing in mind these are cakes and will not reach me until thursday as i received an email from royal mail telling me….
Why when i can buy your product from Amazon and get it next day that it takes three days by yourselves?

4 de junio de 2023
Logotipo de Fitbakes

Respuesta de Fitbakes

Hi Neil, we're sorry to hear it. Usually, it takes us up to 24 hours (during working days) to prepare your order and we use Royal Mail 48 tracked. All this information is readily available on our website and we do state that delivery usually take around 3 days. We hope your parcel arrives safe and sound. Please don't hesitate to contact us if you have any problems with your products.

Valorada con 5 estrellas sobre 5

Diabetic Friendly Game Changer!

I purchased these on other reviews because I am type 1 diabetic and it is very hard to find products that meet my requirements so have been buying a lot of keto based product.
These have been a game changer for me and meal times, I use them as wraps, pizza bases, quiche base even like a dipping bread for curries.
Fast delivery service from a company that obviously has thought about its customers needs

30 de mayo de 2023

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