Fix Auto UK - Fix Auto Durham Opiniones 337

TrustScore: 5 sobre 5

4,9

Woodstone Village Industrial Estate, Fence Houses, DH4 6DU Houghton-le-Spring, Tyne & Wear, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fix auto were great at diagnosing the problem, identifying work that needed to be done and kept me updated along the way with online check ins and phone calls. The mechanic who dropped my vehicle off... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely amazing company, really easy to deal with and kept me informed along the way while car was in body shop. Car was collected and dropped off, Time scale was really good and car has been ret... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was kept informed throughout the process and when car was ready for pickup. Staff curtesy was of a high quality and information clear.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great customer service from start to finish both in person and electronically. Kept up to date with progress and fast turnaround of vehicle. The work that was carried out was amazing and the vehicle... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil

Escrito por la empresa

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Escrito por la empresa

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Información de contacto

  • Woodstone Village Industrial Estate, Fence Houses, DH4 6DU, Houghton-le-Spring, Tyne & Wear, Reino Unido

  • 0191 385 1747

4,9

Excelente

TrustScore: 5 sobre 5

337 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Valorada con 5 estrellas sobre 5

Great service

Couldn't fault their service from start to finish car looked like new when finished

16 de junio de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Nicola
I'm pleased you were happy with our service. Great news! Thank-you.
Kind regards
Karen, Fix Auto Durham

Valorada con 4 estrellas sobre 5

Thanks for good work my only issue was…

Thanks for good work my only issue was that I booked an automatic car and also requested it a few weeks before the work was carried out was told at last minute that only manual are available I’m sure you could have sorted this out I was disappointed with your customer service other than that thanks again for a good job maybe next time

3 de junio de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Mohammed
Thank-you for taking the time to review our service. Good to hear you were happy with the repairs to your vehicle. Regarding the replacement vehicle; we were aware of your request, but unfortunately at the time of your booking we were unable to accommodate it, as our limited supply of automatic courtesy cars were all in use by customers who only held automatic licences. We do appreciate the feedback.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Great service the guys are helpful and…

Great service the guys are helpful and go out their way to provide a good service. The work done on the car is perfect. Thank you to fix auto Durham

30 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Jenny
Thank-you for taking the time to leave us a review. Great to hear you are happy with both our customer service and repairs to your vehicle.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Repair

The service and customer relation was prompt and professional. I would definitely recommend this garage.

28 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

God morning Mrs Rai
Thank-you for your 5 star review. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Excellent communication and customer service

Excellent communication I was kept updated every step of the way.
Staff couldn’t be more helpful when answering queries and advising me of the process.
Would definitely recommend fix auto to friends and family.

27 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Good morning Christine
We appreciate you taking the time to review our service. Glad to hear you were happy with everything. Thank-you for your positive recommendation.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Took my vehicle in for damage repair

Took my vehicle in for damage repair. I was met by Michael Soulsby who guided me through the procedure.
When my repair was done I was very impressed with the works carried out.
1st class service and workmanship.i would recommend Fix Auto Durham to my friends and colleagues.
Thanks Again Michael much appreciated.
Peter Tiplady

20 de mayo de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Peter
Thank-you so much for your positive feedback and recommendation. I'll let Michael know.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, would highly recommend my car now looks brand new thanks to their excellent work. A massive thank you to Micheal ( I think that was his name 🤣) for making me feel so welcome and looking after my car generally best customer service I could ask for.

20 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Millie
Great to hear you were impressed with the repairs to your car and with our customer service. Yes, it was Michael dealing with you, I will pass your kind comments on to him.
Thank-you
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Repair to car

From start to finish this company and staff were amazing. They made you feel welcome and sent text messages keeping you up to date with my car and when they expected to be completed by . Loved the courtesy car as well . Thank you

18 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Isobel
Thank-you so much for the lovely review. It is very much appreciated. I will let the team know that you were happy with our service.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

The only concern I have is the length…

The only concern I have is the length of time it took them to repair the car
Otherwise the staff were very helpful and friendly and kept me informed of why their was a delay which turned out to be a parts issue

18 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Michael
Thank-you for providing us with the feedback, it's always appreciated. Unfortunately the issue with parts' availability is very frustrating, for both us as the repairer and you the customer. However I'm pleased you were happy with the service we provided.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Good Job and Communication

The part we needed was slow in arriving but figure this is Brexit or pandemic. Fix Auto Durham were brilliant at keeping us updated. Everything went smoothly - dropped and picked up vehicle and courtesy car. Plus the job itself, looks like a new car and much cleaner than when they picked it up. Good job guys, thank you.

18 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Jan
Thank-you very much for taking the time to review our service. Parts supply is very problematic at the moment, but great to hear you were happy with everything, once sorted.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Great service and really high standard throughout

Great service. Professional work. Continual updates and contact throughout.

10 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Jordan
Thank-you for taking the time to provide us with your positive experience. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Very good service

Very good service. Well impressed with the repair

5 de mayo de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi John
Thank-you for taking the time to review our service. Your kind comments will be passed on to all the team.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Fixauto did a brilliant job on our car…

Fixauto did a brilliant job on our car couldn't fault a thing about the hole job from start to finish thank you .

30 de abril de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Good morning Mr & Mrs Dixon
Great to hear you were happy with everything. Thank-you for taking the time to review us.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. The staff are extremely friendly. There were a few parts problems but not the fault of the company. Finally, the repair is to a very high standard. Overall, very pleased and I'd recommend using Fix Auto.

30 de abril de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Paul
Thank-you for the 5* review, it is very much appreciated. Parts' delay is a very frustrating issue at the moment but thank-you for your understanding.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

A very professional service

A very professional service
All of the staff were very polite and knowledgeable. Office staff were friendly and kept me up to date with the progress of my car.
The car technicians were very knowledgeable and professional and have done an excellent job with the repairs to my car .

28 de abril de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Marie
Thank-you so much for taking the time to provide us with positive feedback. Your comments will be passed on to all of the team.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Top class customer service from start…

Top class customer service from start to finish, my car now looks brand new, would definitely recommend them

27 de abril de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Good morning Margery
Thank-you for recommending the service we provided. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

This is the first time for a big bang

This is the first time for a big bang. I was kept informed of their progress. The receptionist was always helpful and cheerful. My car was delivered spic and span and on their completion date. My Mercedes looks new gain. i will always recommend them, their staff made me feel less stressed in this unfortunate situation.

23 de abril de 2022
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Respuesta de Fix Auto UK - Fix Auto Durham

Good morning Mavis
Thank-you for taking the time to review our service. Good to hear we helped make your experience a less stressful one.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Great place would recommend

Absolutely excellent service, all staff friendly and helpful. Work was completed within the time frame I was given. All completed to perfection and can't even tell anything has been wrong with the car. Would definitely recommend this garage 100%

21 de abril de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Lorna
Thank-you for taking the time to review our service. It's great to know that you would recommend us.
Kind regards
Karen, Fix Auto Durham

Valorada con 5 estrellas sobre 5

Happy to recommend

Had my Ford Focus in here following a crash with repairs to the rear quarter. I could not be happier with the work, the communication from the office staff, and the friendliness of the body shop team. An all-around positive experience.

21 de abril de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Durham

Hi Jon
Great to hear you were happy with all aspects of our service. It is very much appreciated.
Kind regards
Karen, Fix Auto Durham

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