Fix Auto UK - Fix Auto Isle of Wight Opiniones 

18
TrustScore: 4.5 sobre 5

4,5

Unit 3, Somerton Industrial Estate, Cowes, PO31 8PA Isle of Wight, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

You where brilliant, keeped upto date with everything you where doing and returned my car back to when it was ready, thank you.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A really superb repair, which required a new rear passenger door and restoration of damage to the rear wing. I was impressed by the professional and very friendly approach of the team, who kept me inf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff were helpful, approachable and patient with questions and explanations. Emails were informative and kept us up to date. The car was collected and delivered to our door and the result was first... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The problem with the headlight doesn’t seem to have been addressed as the fault light is still aluminated.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil

Sobre Fix Auto UK - Fix Auto Isle of Wight

Escrito por la empresa

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Escrito por la empresa

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Información de contacto

  • Unit 3, Somerton Industrial Estate, Cowes, PO31 8PA, Isle of Wight, Hampshire, Reino Unido

  • 02392 662756

4,5

Excelente

TrustScore: 4.5 sobre 5

18 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(18)

5608 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

You where brilliant

You where brilliant, keeped upto date with everything you where doing and returned my car back to when it was ready, thank you.

18 de marzo de 2026
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Mrs Evans,

We're so glad we kept you updated and returned your car promptly. Thank you for your kind words!

terry clemens, Fix Auto UK

Valorada con 5 estrellas sobre 5

A lasting good impression

Staff were helpful, approachable and patient with questions and explanations. Emails were informative and kept us up to date. The car was collected and delivered to our door and the result was first class. The company's 'human' approach is reassuring and makes a lasting good impression.

17 de abril de 2026
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Pamela Economou,

We're so pleased to hear about your positive experience! It's wonderful that our staff were helpful and patient, and that our communication kept you informed. We're glad the collection and delivery service was convenient and that you were happy with the results.

terry clemens, Fix Auto UK

Valorada con 5 estrellas sobre 5

repair.work was done promptly and a…

repair.work was done promptly and a first class job.

9 de enero de 2026
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Christopher Jenkinson,

We appreciate you taking the time to share your experience! We are so glad to hear the repair work was completed promptly and to a high standard.

terry clemens, Fix Auto UK

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, although more updates rather than us phoning.

Wouldn’t know the car has been in an accident

Would recommend in future

4 de octubre de 2025
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Dave,

We're happy to hear that you received excellent service and are pleased with the repair quality. Thank you for the recommendation! We'll aim to improve our update frequency.

Fix Auto UK

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Really took the fact we are a small business seriously and repaired my vehicle in a very short amount of time. Would highly recommend their services.

10 de septiembre de 2025
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James,

We appreciate you recommending our services. We're glad we could repair your vehicle quickly, Thanks for the positive feedback.

Fix Auto UK

Valorada con 5 estrellas sobre 5

Team were great very helpful

Team were great very helpful, friendly and informed me along the way.
Under promised over performed.
Thanks very much!

28 de febrero de 2025
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We're delighted to hear you had such a positive experience. We appreciate your kind words about our team. It's wonderful to know we exceeded your expectations.

Valorada con 5 estrellas sobre 5

Excellent service and top quality work

Excellent service and top quality work. My car went in for body work after an accident, it looks brand new and they’ve gone above and beyond cleaning the car. Staff were great and made the experience smooth and easy. I would highly recommend. Thank you team IOW .

6 de marzo de 2025
Opinión espontánea
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Thank you for your kind words and 5-star review! We're so glad to hear that you were happy with the service and repair work. We strive to provide excellent customer service and are delighted that you were happy with the overall process. We appreciate your feedback and will share it with our team.

Valorada con 3 estrellas sobre 5

The problem with the headlight doesn’t…

The problem with the headlight doesn’t seem to have been addressed as the fault light is still aluminated.

13 de diciembre de 2024
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We understand your frustration with the ongoing issue. We appreciate your patience, I believe your vehicle has come back to site to understand the problem, and will investigate further to ensure a proper resolution.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, good communication.

6 de agosto de 2024
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thank you for the review, we are glad you were happy.

Valorada con 5 estrellas sobre 5

First class service.

Alex, Reka and the team on the Isle of Wight made the experience of having my car off the road - that might otherwise have been stressful - an absolute breeze.

I was kept informed throughout the process while my parts were on order and during the repairs. Their broad knowledge and expertise with my car and a range of other vehicles in the shop was apparent and nothing was too much trouble for them. My car now looks and runs as good as new. A first class service.

28 de junio de 2024
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hi there
this is what we love to hear, it means so much to know were helping with a stressful experience.

Valorada con 5 estrellas sobre 5

COWES ISLE OF WIGHT TEAM AND MY MERCEDES

I had not heard of Fix Auto when I dropped off my car for an insurance repair and when I hesitantly asked about the company it was great to be given a little bit of background and re-assured by the team that would be working on my car.

Upon getting my car back I was "wowed" at the fab job that they had made and the team in Cowes on the Isle of Wight had gone over and above.

When I took the car into be assessed I pointed out all the damage and said "dont worry about the scratch" on the wing mirror its not too bad" but I got the car back to find they had repaired that as well and when I showed my surprise and delight - I loved the response "its a lovely car you deserved it to be right" ... Wow thank you so much.

The customer service with the local team here in Cowes on the Isle of Wight was outstanding - the lady based on the mainland who I phoned to enquire on Monday 1 July if my car would be ready today - not so much, whilst she apologised for the delay I guess she had that Monday morning feeling that we all get from time to time, a little more patience and perhaps just listening to me and being as re-assuring as the local team would have been nicer but I guess we all have "off days"

3 de julio de 2024
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hi there
thank you for your review, we are so glad you were happy with the service you received from the isle of Wight team, I know this review means a lot to them, I will look into the chat you had with our main office, I'm sorry if that marred your experience but I hope you will come back to us if you need to.

Valorada con 5 estrellas sobre 5

Fantastic job done on my car for fairly…

Fantastic job done on my car for fairly minor scrapes and dinks, matched paint work perfectly, very reasonable pricing and swift work too.

12 de febrero de 2024
Opinión espontánea
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hi there
thanks for reviewing, if we can help with anything else then please get in touch.

Valorada con 5 estrellas sobre 5

A superb repair, finished on time.

A really superb repair, which required a new rear passenger door and restoration of damage to the rear wing. I was impressed by the professional and very friendly approach of the team, who kept me informed and made big efforts to finish the job within the estimated time. Including having all replacement parts on time. The car was beautifully valeted inside and out too; it's like a brand new car again! Thank you very much. I can thoroughly recommend Fix Auto Isle of Wight.

19 de enero de 2024
Opinión espontánea
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hi there
thank you for your review, please call if you need any further help. were glad you were happy

Valorada con 5 estrellas sobre 5

They answered any questions

They answered any questions, they re polite. They delivered my car to my property

15 de noviembre de 2022
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hi there, very glad to help, thank you for the review.

Valorada con 5 estrellas sobre 5

Very nice staff

Very nice staff, good service and very pleased with the work.

20 de enero de 2022
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hi there

that is wonderful to hear, all the team will appreciate your review

fix auto isle of wight

Valorada con 3 estrellas sobre 5

Completion dates were amended daily but…

Completion dates were amended daily but website never updated. Discrepancies re actual repairs undertaken, original wear and tear still present on car to parts that were supposedly replaced.

27 de octubre de 2021
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hello
im sorry to hear that you were not completely satisfied, i have looked into your case and it seems your car was estimated, authorized and parts ordered the same day your car came on site, your parts arrived 5 days later (parts delays are common at present) we then completed your car in three days which is much quicker than the average repair time of 7 to 10 days, i am going to look into the point you made that the web portal was not updating but my guess is that a tick box somewhere had been missed. i have checked the estimate against the images and found that all of the accident related parts were changed and correspond to what has been billed to the insurance company so i can only imagine that if there was a part of your car that you are sure hasn't been replaced then it must not have needed to be replaced as part of the repair, please let me know if you think something has been missed or if somebody told you differently but from my end it all looks to be as per estimate.

regards

fix auto isle of wight

Valorada con 2 estrellas sobre 5

Two stars are a bonus in my eyes

Two stars are a bonus in my eyes. My car was taken in July to be repaired and I have only just received it back, nearly two months !! ~The day I was supposed to have the car back (on or around 12th August) I was told that it was not ready and that the garage was closing for two weeks holiday. Had I known this was going to happen I would have asked the insurers to instruct another repair company, too late once they had the car. I was told it would be returned on Friday 3rd Sept, but I had a hospital appointment. They advised they would work around me. After no call, I phone on 6th and asked for it back before 11.30 to be given excuses which I would not accept. I now have it, not at all impressed :(

7 de septiembre de 2021
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hello Elaine

we are very sorry to hear of the problems you have experienced, i have looked into this on our system and i can see that your car did take longer than we would have hoped given our average time for cars on site is around 10 days, it would have been much less inconvenient for you if we had managed to complete your car in time before our two week shutdown.
we hope that you have no other problems but if there is anything we can help you with please call me to discuss it.

terry
fix auto isle of wight

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