Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... Ver más
La empresa ha respondido
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
Great repair, but frustrating 3-4 weeks. Initial date for completion 22nd December, then 12th December, then 19th eventually I collected my car on the 24th December. The agreement was my vehicle... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de reparación de automóviles
- Taller de chapa y pintura
- Servicio de chapa y pintura
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Escrito por la empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito por la empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Información de contacto
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Reino Unido
- 01634 253211
4,7
Excelente
497 opiniones
Invita a los clientes a opinar
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I have sent photos
Fix Auto did recalled the vehicle and made a fix to a part that was weakened in the accident but didn't break until after the the return, which I thought was very noble.
They also dealt with the insurers who were difficult, in a very difficult time, so again, I tip my hat to these guys.
And the third play was organising a hire car too, so these guys really pulled out the stops.
23 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Rochester
Good afternoon, we're so please we could help with the matter that arose you had your vehicle back and thank you for your kind review. Many thanks Fix Auto Rochester
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Very good customer service
Very good customer service, kept me updated on progress. Car repaired very quickly and repair quality was excellent
17 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Good reliable
A bit of waiting for appointment, but done fast and with great quality!!!
5 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great service all round
Good communication throughout, repairs are faultless, new passenger door & the refurbished front alloys look brand new - collection & drop off to enterprise meant I could do a straight swap for a hire car, great service all round.
9 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Impressive repairs
4elms were tasked with repairing my car after it was stolen and damaged. I was given a brand new courtesy car for the duration of the repair and kept informed throughout the process. The repair took a few months because of the wait for spare parts to arrive but when I got the car back it looked as good as new. I was very impressed.
15 de septiembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Good Work!
Good standard of repair. Was well informed throughout the process and the process was easy overall.
15 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Good communication and kept updated but
Good communication and kept updated. Thank you but the day I got my car back a message comes up saying tyre sensor not working which isn’t how I’d expect to get my car back. Repair job looks good just this sensor issue.
20 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Hi Christine
Thank you for taking the time to share your feedback. Please accept our apologies for the delay in our response.
We are very sorry to hear that your experience at the time did not meet expectations. Please be assured that your comments have been shared with our team for internal review.
We pride ourselves on delivering high standards of customer service, and we hope we have the opportunity to provide you with a much better experience in the future.
Best regards,
Fix Auto Rochester
Great repair
Great repair, but frustrating 3-4 weeks. Initial date for completion 22nd December, then 12th December, then 19th eventually I collected my car on the 24th December. The agreement was my vehicle was going to be delivered to Enterprises Sittingbourne. My main concern was the so called completion dates, best stick to Initial date then would not have been too far out. Towards the end I was told awaiting badges, yet two weeks before you ordered panels, why not order badges at this time knowing they had to be renewed. On collecting my car the young lady was very polite and helpful which gave me some reassurance.
24 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for your review and having checked on the system, I can assure you that all the parts were ordered together on 01/12/25 when the work was authorised by your insurer. Unfortunately, MG are very unreliable on their parts supply and these delays were out of our control. That said we are sorry for the inconvenience this has caused you. Kind regards Fix Auto Rochester.
Serice was exemplary
Serice was exemplary. Couldnt fault the service i was given . Top draw
20 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent service
Excellent service. Even repaired parts that would not have been included in the insurance claim. And also cleaned the car!
Thanks Team!
25 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Fast & efficient response and a great…
Fast & efficient response and a great standard of work.
17 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
My Audi S5
My Audi S5 was involved in a rear shunt on 2 September of this year. My car was taken to a recommended repair shop by my insurers. After a period of approximately 2/3 weeks the garage informed me my car was ready to be picked up. When I picked my car up it had been raining and when I took it home and cleaned it, I was horrified with the standard of work. I took the car back the next morning but the attitude of the garage manager left me no option but to complain to my insurers on the standard of work. My insurers in turn sent out a loss adjuster to examine the work. In his words it was one of the worst repairs he had seen.
I was recommended to FixAuto, in Rochester, an Audi accredited company and I have nothing but praise for all the team for their professionalism, friendliness and attention to detail. I now have my Audi back and what a wonderful job they have made of my car.
I would highly recommend this company, It's been repaired professionally and to Audi standards. I just want to thank all the staff at Fix Auto Rochester for all their hard work and returning to me my car in excellent condition. Their friendly professional team kept me informed and it was a great experience dealing with this company.
2 de septiembre de 2025
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great repair company
Kept me informed of progress of the work on my car. Curtesy car was delivered & collected by Mark, who was kind & explained what I was signing for
5 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester and we wish you a Merry Christmas.
Friendly staff and great repair
Friendly staff on the phone and in person, my Audi was repaired in just over 2 weeks and looked brand new when arrived home.
29 de noviembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester and we wish you a Merry Christmas.
Car repairs
They collected and returned my car as arranged. Kept me up to date on repairs which were completed to a high standard.
4 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester and we wish you a Merry Christmas.
Amazing
My car was collected very soon after initial contact, repaired to a very high standard and delivered on completion with what looked like a full valet.
The car looked like it just came out of the showroom.
Many thanks.
3 de diciembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester and we wish you a Merry Christmas.
Extremely pleased.
Very quick service and the staff were extremely helpful during the booking in and collection. Car returned repaired to a high standard and cleaned inside and out. Great company.
20 de noviembre de 2025
Respuesta de Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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