Basically had to replace/fix the whole side of my van and couldn’t be happier with the finish, looks fantastic! Was through my insurance so was dreading the process but they made it as easy as possibl... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónAisecome Way, Weston-super-Mare, BS22 8NA Weston-super-Mare, Somerset, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... Ver más
La empresa ha respondido
Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... Ver más
La empresa ha respondido
They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the tim... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de reparación de automóviles
- Taller de chapa y pintura
- Servicio de chapa y pintura
- Mantenimiento y reparación de automóviles
- Servicio de automóvil
Sobre Fix Auto UK - Fix Auto Weston-super-Mare
Escrito por la empresa
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Escrito por la empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Información de contacto
Aisecome Way, Weston-super-Mare, BS22 8NA, Weston-super-Mare, Somerset, Reino Unido
- 01934 410110
4,8
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fix Auto repaired my car (damage to rear bumper and crash bar)
Fix Auto repaired my car (damage to rear bumper and crash bar) and it looked better than before the accident - the repair is perfect, and the car was gleaming from a wash and polish. I was updated several times throughout the process and the staff were very helpful and friendly. I was impressed and highly recommend them.
20 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you were pleased with the repair and the condition of your car. It's great to know you were satisfied with our team's service and updates. Thank you!
Excellent service from start to finish
Excellent service from start to finish, kept me updated throughout the process.
19 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We are happy to hear you received excellent service and were kept updated. Thank you!
Repair of my car
Dealt with really quickly for an estimate then went in for repair,car dropped off courtesy car waiting,the whole experience was so smooth !really pleased with the repair when picked the car up very shiny’the staff were all helpful and friendly especially lorna
19 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We are happy to hear that the estimate and repair process was smooth, and that you were pleased with the repair. It's great to know our team was helpful! Thank you.
Two months to fix my car and 50 miles…
Two months to fix my car and 50 miles extra showed up on my dash board a part from my car broken down after getting it back, I already told my insurance to don't dare to send anyone there
10 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
Thank you for your feedback. I am sorry to hear that your recent experience did not meet your expectations, and I appreciate the opportunity to address the concerns you raised. As discussed during our telephone conversation on 12 February 2026, I would like to clarify each point in turn.
Delay - The repair took longer than anticipated due to delays in sourcing the required parts — specifically the offside rear scraper moulding. This delay was unfortunately outside of our control. Our parts advisor chased this item daily, and we were doing everything possible to obtain it as quickly as we could. Please accept our sincere apologies for the inconvenience caused.
Vehicle Mileage - When you provided photographs of your vehicle on 13 November, the mileage recorded was 56,013. When the vehicle arrived with us on 15 December, the mileage was 56,100. As part of our standard process, we take photographs as soon as a vehicle arrives on site. Your vehicle was driven only for the following purposes:
• Collection and return between your address and our site (approximately 44 miles)
• A post repair safety road test to ensure the vehicle was driving correctly (2 miles)
Other than these necessary journeys, your vehicle was not driven elsewhere.
Clutch Concern - You contacted our site and spoke to Mark and reported to him that your clutch had become stuck and expressed concern that this may have been caused by our repairs or related to the accident. Mark explained that our work was limited to the rear quarter of the vehicle and did not involve the clutch or any mechanical components.
During our pre repair checks, a fault code relating to the clutch was identified. Mark relayed this information to you and explained that this issue was not accident related.
You also mentioned that the AA were attending. After confirming that both you and the vehicle were safe, Mark advised that if your insurer believed the issue was accident related, you should contact us again so that we could assist. We did not receive any further communication after this.
I am genuinely sorry that you feel our service did not meet your expectations. Our team takes great pride in the standard of care we provide, which is reflected in our many 5 star reviews.
If you would like to discuss anything further, please feel free to contact me directly on 01934 410110.
Kind Regards
Becky Atkins - Director
Very efficient and relatively quick…
Very efficient and relatively quick repair. Responsive service and communication. Dee on reception was very helpful and Lorna in particular ensured that our particular needs were met.
13 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that the repair was efficient and quick, and that our service met your needs. Thank you!
Friendly and Thorough service
Friendly and Thorough service
I was kept updated regularly and I felt confident that a thorough and excellent job had been done I would recommend them
4 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your fantastic review! We're happy to hear that you felt well informed and confident in the quality of our service. Thank you for your recommendation!
Very good and swift service
Very good and swift service. would always recommend to anyone in need of professional approach!
13 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your recommendation and are happy to hear you received very good, swift service and a professional approach! Thank you for your feedback.
Great service after a slightly shaky…
Great service after a slightly shaky start to do with availability of courtesy car!
After that everything was exceptionally good- good communication and repair carried out on a reasonable timescale
13 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
Stan Staite,
We appreciate you taking the time to leave us a review. We're glad that, despite the initial hiccup, you experienced good communication and a timely repair. Thank you!
Great Customer Care Experience
I recently used Fix Auto Weston-super-Mare for vehicle repairs, and overall, I had a positive experience—particularly with their customer service.
Dee and Lorna were outstanding throughout the process. They responded promptly to phone calls, provided accurate and clear updates about the progress of the repairs, and were always professional and courteous. During in-person visits, the waiting times were minimal, and everything was handled efficiently, which made the experience much smoother and less stressful.
That said, there were a few issues that could be improved. The repairs took longer than initially expected, which was somewhat frustrating. Additionally, there was a delay in the provision of an automatic courtesy car. Given that customers have different transmission preferences and requirements, it would be beneficial for the company to increase the availability of courtesy cars, particularly automatics, to better accommodate a wider range of customers.
Overall, the excellent customer care provided by Dee and Lorna stood out and made a real difference. With some improvements around repair timelines and courtesy car availability, the service would be exceptional.
10 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your feedback and are glad you were satisfied with our customer service. We acknowledge your comments regarding the repair time and courtesy car availability. We will review these areas to improve our service. Thank you for taking the time to leave us a review!
As good as new
Very friendly and helpful staff throughout.
From the gentleman that collected and returned my vehicle to the lovely ladies on the end of the phone.
The repair was to my front bumper, where they have matched the metalic red colouring perfectly. Before returning my car to me, they cleaned it inside and out!
I would highly recommend Fix Auto, Weston Super Mare.
3 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We're happy to hear that you had such a positive experience with our team and the repair work. It's great to know that you were pleased with how we restored your car and its cleanliness. Thank you for recommending our services!
Accident repairs
Well, what can I say?
First class service with a smile.
Dee and Lorna kept me fully up to date with every action and repair on my car even though I had emails all the way through. The courtesy car was gratefully received and I had it for a long weekend.
My car has come back to me beautifully repaired and very clean.
Thank you very very much😊
6 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our first class service and that you were kept informed throughout the repair process. Thank you!
Fix Auto Weston Super Mare reveiw.
A stand out performance from start to finish from Fix Auto Weston Super Mare. Clear communication all the way through, what was happening and when, planned timescales were given and adhered to. Very fair in what work needed to be done and felt like quality was always put over saving a penny here and there. Car was handed over valeted and looking superb. Made clear to contact of if I had any issues or concerns after collection and none so far. Tip job and exceeded expectations. Well done Dee & Lorna and all the team that worked on the car.
3 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate your fantastic review! We're happy to hear that you were impressed with our clear communication, adherence to timescales, and the quality of work. It's great to hear that we exceeded your expectations. Thank you!
Excellent service
My car was bumped, and the other guy's insurance made all the arrangements.
From the moment i walked in, everything was very efficient. The receptionists were fully informed of who i was and what was required. My car was repaired when they said, returned to me, and it was washed(bonus!).
Would definitely use again
5 de febrero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that you found our service efficient. Thank you!
Lorna was very helpful when I rang and…
Lorna was very helpful when I rang and I received a phone call back promptly
Richard was very helpful and diagnosed and fixed the problem with my rear seat mechanism in a few minutes
He couldn't of been more helpful and I would highly recommend Fix Auto, Weston super mare
5 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We're happy to hear that you received prompt and helpful assistance. We appreciate your positive feedback regarding the quick diagnosis and resolution of the issue. Thank you for recommending us!
Great experience from start to finish…
Great experience from start to finish with this company, my car looks great after being in an accident they did a fantastic job. I asked them to do some extra privately paid work to my car and the finish is exceptional. Great communication from Dee from start to finish. Would definitely recommend FixAuto.
3 de febrero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our team's communication and the quality of our work. It's great to know you were satisfied with the overall experience. Thank you!
A long wait for a part but everything good.
Front office staff very helpful and I was always kept informed of the cars 'progress'. My car was away for several weeks because the bodyshop were waiting for a (very small) part, so not their fault!
Pick up and delivery service was very good.
29 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us a review. We're glad to hear that our front office staff were helpful and that you were kept informed. Thank you for you understanding Mr Davis!
Amazing service from start to finish
Amazing service from start to finish. Was informed throughout the process, had no issues at all. Dee made most of the arrangements, great service 👌👏
28 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We're happy to hear you received amazing service from beginning to end and were well informed. Thank you for your feedback!
Thank you Fix Auto
Thank you Fix Auto; I’m so pleased with the repair on my car and the beautiful condition post accident it’s now in. Thank you for the regular update’s. Thank you too Dee whom dealt with me most of the time and to all the staff - the service you provide is second to none. Dawn ( Toyota Aygo)
30 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you were pleased with the repair and the condition of your car. It's great to know you were satisfied with the updates and our team's service. Thank you!
Wounderful service
Wounderful service. They will not make you down. Appreciating service. Satisfied 😊😊👌👌
29 de enero de 2026
Opinión espontánea
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We're happy to hear that you had a wonderful experience and appreciated our service. Thank you for sharing your satisfaction with us!
Great service from all staff.
Great service from all staff.
Receptionists very informative. Kept me up to date with how repairs were going.
Completed very quickly and to a high standard.
Will use again and recommend.
22 de enero de 2026
Respuesta de Fix Auto UK - Fix Auto Weston-super-Mare
We appreciate you taking the time to share your review! We're happy to hear that you received great service from our team and were pleased with how quickly the repairs were completed to a high standard. Thank you!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.