Fix Auto UK - Fix Auto Worsley Opiniones 147

TrustScore: 4.5 sobre 5

4,7

Unit 1 & 2 Barlow Street, Worsley, M283BQ Manchester, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

For what was quite a straight forward repair it took longer than expected and I wasn’t kept in the loop about any delays. I only received updates when I phoned in. Also I tried to call a few times and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very impressed with brilliant service and very high quality of work done on my vehicle, looks like new! Also appreciate being kept informed at every stage of the process.Special mention to Debbie for... Ver más

Valorada con 5 estrellas sobre 5

Wifes MERCEDES BENZ E Class - 15k miles - Touch Up - Presented to us as Close to Brand New Showroom Condition : ] Happy Days,,, The Attention to Detail. Use of All original Mercedes Ben... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service I was kept up to date throughout the whole repair process and nothing was too much trouble. I really felt like my car was in safe hands and the workmanship was top notch. When I c... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles
  2. Taller de chapa y pintura
  3. Servicio de chapa y pintura
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil

Escrito por la empresa

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Escrito por la empresa

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Información de contacto

  • Unit 1 & 2 Barlow Street, Worsley, M283BQ, Manchester, Reino Unido

  • 0161 790 3003

4,7

Excelente

TrustScore: 4.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

So easy!

After an accident that wasn’t my fault, fix auto made my life so much easier, they picked my car up from work and dropped it back off there, fixed the problem, kept in touch and let me know about another problem it had, fixed that and made sure it came back to me fit for road use, cleaned up and windscreen wash in. Lifesavers!

29 de marzo de 2023
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Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Debbie was so helpful when dropping off…

Debbie was so helpful when dropping off and picking up my car from the garage! They couldn’t do enough for me and made me feel like my car was in good hands!

21 de marzo de 2023
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Great service!

16 de marzo de 2023
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Best Car service!

Had my car repaired with fix auto and the first thing to mention is how lovely and friendly all the staff were. Made the whole car accident thing so much easier and pleasant than it could have been. My car also came back sparkling which was a lovely added extra. Great service!

13 de febrero de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

Good morning!

Thank you so much for your lovely review. And we are super pleased that you are happy with our work and customer service. I have forwarded your review to the team.

Take care, kindest regards
Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Friendly staff on pick of and…

Friendly staff on pick of and collection of vehicle.
Professional work carried out to my expectations.
I would use Fix - Worsley again

7 de febrero de 2023
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

12/10

Fantastic service I was kept up to date throughout the whole repair process and nothing was too much trouble. I really felt like my car was in safe hands and the workmanship was top notch.
When I collected my car it looked like it had just come out the showroom. It was literally gleaming.
Whilst I hope to never need to have my car repaired again should anyone else decide to crash into me I would not hesitate to go back to fix auto Worsley.

20 de enero de 2023
Opinión espontánea
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Good afternoon Jess!

WOW!! amazing review, thank you so much. So happy that your pleased with our service.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Great feedback after the repair and…

Great feedback after the repair and informative information, answered all our question thank you

19 de enero de 2023
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to complete a review! Very much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Excellent work

Excellent work. Quick turn around. Friendly and helpful communication.

14 de diciembre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Worsley and will ensure your comments are fed back to our team.

Valorada con 5 estrellas sobre 5

The receptionist is AMAZING

The receptionist is AMAZING! She kept me up to date with everything and was very organised. The work was done without any fuss and the car was valeted while it was there. Very happy with the quality of the teapot and the customer service

21 de diciembre de 2022
Opinión espontánea
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Thank you for your kind words Amy!

She sure is!!! We are very proud of her! (I bet she didn't tell you that she won Regional Employee of the Year). I will pass your regards on to the team.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Excellent Workmanship

I collected my car from Fix Auto today and I have to say that the work is faultless. It looks as good as new and no sign of the accident damage at all. Very friendly and helpful team and a pleasure to do business with you. But like others, I think the communication with the customer could be improved. *****
Alan

29 de noviembre de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for your 5* review Alan.

I apologise that you feel this way about the communication. I can reassure you that we have improved the customer communication. We appreciate your feedback.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Amazing customer service and they did a…

Amazing customer service and they did a great job on my car which had bad damage and made it look new I couldn’t be more greatful and and they did it so fast

16 de noviembre de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

AW, thank you so much for taking the time to leave us a review. We are so pleased you are happy with the work.
Kind regards, Sarah, Fix Auto Worsley

Valorada con 4 estrellas sobre 5

My car was sent here for a repair from…

My car was sent here for a repair from my car insurance following a road traffic accident. Great repair service, my car looks brand new again! Could do with a bit more communication regarding repair timelines, but overall a great service

28 de octubre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for your review. I apologise for any inconvenience caused regarding the communication. I will pass your comments on to the team and discuss this to see how we can improve.
Kind regards, Sarah, Fix Auto Worsley

Valorada con 3 estrellas sobre 5

Poor communications

I was told that the car would take no longer than a week. It took over 3 weeks with no contact made by the garage re the delay. I contacted the garage on 5 occasions and left a message, no return call at all. I then rang the parts dept who managed to get someone to call me back. Was never given an explanation of what additional work had been done to date

3 de octubre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

I can only apologise for our lack of communication. I will discuss this with the team to see how we can improve in this department.
Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Thorough repair! Thank you

Thank you so much for repairing my car! Fix auto worsley were thorough and checked everything over to make sure my car was handed back to me in the best condition. Even down to noticing damage to the alloy when they were doing final checks. The staff were very helpful and kept me up to date with the progress and what they were doing. Thank you so much, I’m very grateful!

24 de octubre de 2022
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WOW! 5 STARS. Thank you so much for your review.

Valorada con 4 estrellas sobre 5

Very pleased with the work that was…

Very pleased with the work that was done in my car.
Cleaned when given back.
I went away so while I was on holiday they kept hold of it and contacted me when I was home to collect or they could drop it off

17 de octubre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you for taking the time to leave a review for us. Much appreciated.
Kind regards, Sarah. Fix Auto Worsley

Valorada con 2 estrellas sobre 5

During the 4/5 weeks my car was with…

During the 4/5 weeks my car was with you I left over 25 messages for someone be to call me ! I must have phoned you 40 times and each time it went to answer machine I was beginning to think maybe you don’t exist at all and car is gone ?
Now I have my car back it’s not look right at all there is a big gap on the door and it’s obvious it’s not right . Need to be taken back again

7 de octubre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Hi There,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Valorada con 5 estrellas sobre 5

5 star customer service

I have a lease car from Arval which needed a body repair. Due to work commitments I was that awkward customer. Debbie on reception was very helpful, polite and knowledgeable. I had to call 5 times in about 2 weeks with work plans keep changing. Every time Debbie was more than happy to help and arrange a suitable time to drop the car off. Thank you so much.

23 de septiembre de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

Dobrusia is always happy to help!

Thank you for your 5* review, much appreciated.

Kind regards, Sarah, Fix Auto Worsley

Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience, great team, very friendly, patient and professional. Would definitely recommend to friend.

16 de agosto de 2022
Opinión espontánea
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Respuesta de Fix Auto UK - Fix Auto Worsley

Hello Tracy. Thank you for taking the time to leave us a 5* review.
I will pass on your comments to the team.
Kind regards, Sarah, Fix Auto Worsley

Valorada con 4 estrellas sobre 5

Car repair

The final result of my car was great, thank you!

7 de septiembre de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Thank you Terri for leaving us a review!

I have shared this with the team : )
Kind regards, Sarah. Fix Auto Worsley

Valorada con 1 estrellas sobre 5

Took months for the works to complete

Took months for the works to complete. Can never get through when I called and despite leaving name and number nobody returned my call. The boot still not closing properly its sticking.

31 de agosto de 2022
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Respuesta de Fix Auto UK - Fix Auto Worsley

Hello and thank you for your honest review.

We have tried to contact you to discuss the situation and hopefully book your vehicle in for any rectification work that needs completing.

Sorry for any inconvenience caused.

Kind regards
Sarah, Fix Auto Worsley
0161 790 3003

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