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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de chimeneas

Escrito por la empresa

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(390)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My new fire looks fantastic

My new fire looks fantastic, it is easy to operate, and has added a central feature to the room, making it look welcoming and cosy. I particularly like the lights and the flame effect without needing the heat.

19 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,

Thankyou for leaving us such a positive review!

We are glad to hear that you are happy with your fire and that you are benefitting from the features of an electric fire.

Kind regards
Natalie

Valorada con 5 estrellas sobre 5

Hew Flame effect electric fire

We decided to change our gas fire to a flame effect fire electrict fire
Our local agent advised us to visit Flamerite and ask to speak to Natalie. We did !
From first cotact to completion the advice and service were outstanding
We are delighted
Excellent, outstanding advice and service

1 de diciembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Anthony,

Thank you for taking the time on giving us a 5 star review.

Kind Regards,
Megan

Valorada con 3 estrellas sobre 5

The "Gotham 900" certainly looks the…

The "Gotham 900" certainly looks the part and is visually quite versatile.I was a little disappointed in the noise output, it's OK when the TV or music is playing but you would not want to sit reading with it on.
Instructions state, "only suitable for well insulated spaces or occasional use", so what about cold rooms?
Three stars is generous.

19 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Cath,

Thankyou for your review.

I would recommend calling our service department on 01543 251122 with regards to the level of noise you are experiencing, I'm confident we can get this issue resolved with an engineer visit.

Best regards

Megan

Valorada con 5 estrellas sobre 5

Quality and value

We are extremely happy with our Cisco 16 which was fitted for us in December.
It looks elegant Insitu and warms the room brilliantly,we have yet to put the heat to maximum as it is totally adequate on half power for the size of the room(4x4metres).
We can honestly say that we would recommend the model to anyone.

18 de diciembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Tim,

Thankyou for your 5 star feedback!

Im thrilled to hear that you are happy with your recent purchase of your Cisco fire and that you would recommend the fire and Flamerite Fires in the future.

Best regards
Natalie

Valorada con 5 estrellas sobre 5

Transformed our sitting room.

This fire looks so good in our sitting room and it has allowed us to totally transform the decor of the room, whilst keeping us warm 😀

5 de junio de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Doug,

Thankyou for your 5* review.

We hope you have many years of warmth with your Flamerite fire!

Best regards

Natalie

Valorada con 5 estrellas sobre 5

Fire arrived well packaged and is…

Fire arrived well packaged and is exactly as expected. Easy to use and looks really good, very happy 😊

19 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thankyou for your feedback and thankyou for choosing a Flamerite fire for your home!

Valorada con 4 estrellas sobre 5

Very cosy electric fire .

So far we are really enjoying our new flamerite fire . It is electric as we do not have gas to that area . It looks lovely and is very realistic . Not sure about the cost as yet , hence 4 stars .

19 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Amanda,

Thankyou for taking the time to leave us a review.

We are glad to hear that you are happy with your new purchase!

Running costs with electric fires are minimal therefore cannot see you having an issues with this.

Kind regards

Natalie

Valorada con 5 estrellas sobre 5

Great Fire

We purchased our fire from Fire Studio in Hull, we like the flexibility of operating from the app or remote control, the feature of having the glow without heat which gives a cosy ambiance to the lounge, adjustable heat settings to suit, attractive. We love it.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,

Thank you for your lovely 5* review.

We are so pleased to hear that you are enjoying your new fire.

Best regards

Megan

Valorada con 4 estrellas sobre 5

Instalation instructions

Excellent product but did find the instructions for installing the glass front a little confusing. Written by someone who knows the product so it took me a couple of goes to get it right to enable the heating to work.

15 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Mr Farmer,

Thankyou for your feedback. I will pass your comments on your comments on to our R&D department with regards to the instructions but i am glad to hear that you were able to get the glass fitted and heat working in the end.

Any issues or concerns in the future please do not hesitate to contact us for assistance.

Kind regards

Natalie

Valorada con 5 estrellas sobre 5

Gotham 900 Nitra.

We have the Gotham 900 Nitra as a replacement for an old gas fire. It is economical and the heat output for our room is ideal. It also looks great!
Whilst rearranging the ceramic logs, one of them fell out and broke. I called Flamerite and they were kind enough to send a replacement FOC! Great customer service.

15 de diciembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Lynne,
Thanks for taking the time to leave us a review!

Delighted to hear that your happy with your Gotham fire as well as our customer service.

Best regards
Natalie

Valorada con 5 estrellas sobre 5

Our fire would show the flames but not…

Our fire would show the flames but not heat, Megan was patient and efficient, describing how to resolve our problem successfully, now we have a fire that is working
Thank you Megan

8 de enero de 2024
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thank you for taking the time to leave such a positive review.

I'm glad i could be of assistance and I'm happy to hear that your fire is now working.

Best regards,

Megan

Valorada con 5 estrellas sobre 5

Excellent Customer Aftercare

Contacted Flamerite to ask how to resolve a problem with a defective bulb on a Luma 1200 fire. Within 24 hours they sent two new bulbs (free of charge) and advised how to remove and replace the bulb.
Very impressed with the service we received.

15 de diciembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thank you for taking the time and giving our customer service a 5 star review,
We are really happy that we were able to assist you in this matter,
Kind Regards,
Natalie

Valorada con 5 estrellas sobre 5

THE BEST

Found my remote not working after changing the batteries . Phoned Flamerite, (answered in three rings) and told me what to try.
No success
So I sent my remote for reset as advised.
Within a week a brand new remote was sent to me free as charged as mine was broken (probable my ham fisted way of changing the batteries)
This is unbelievable service as my fire is ten years old.
A to be fully recomended company
SIX STAR service XXXXXX

13 de diciembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mr Fryer,
Thank you for taking the time and giving our customer service a 5 star review,
We are really happy that we were able to assist you in this matter,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Remote Stopped Working

My remote stopped working with the battery light flashing, I changed the batteries over and nothing happen, checked and double checked still nothing. I then e mailed Flamerite Fires and told them the issue, they replied to my mail with a phone call. Talked them through the issue and they sent me over written instructions for me to follow. Again nothing worked, asked me to send the remote to them for check (free of charge) which I did, I have now received back my remote fully working. Great customer service and a cost to them to send back as well. And just to say the fire I have is fantastic as well

24 de octubre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mr Roberts,
Thank you for taking the time and giving our customer service a fantastic 5 star review and we are really pleased that we were able to help,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

First Class Customer Service

The customer service is first class. I received expert advice to deal with my problem from a pleasant, knowledgeable and patient lady. My fire is now working perfectly. Thank you.

1 de noviembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Thankyou for taking the time to leave us such a positive review.

We are happy to hear that your fire is now working.

Best regards

Natalie

Valorada con 5 estrellas sobre 5

My remote control for my fire was…

My remote control for my fire was mislaid, and I was finding it difficult to get on the floor to operate the switches. I messaged Flamerite and after establishing which fire I have, Darren sent me a new remote, and now I can use my fire easily. I thoroughly recommend Darren and Flamerite and am very grateful for their superb service.

21 de octubre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mrs Carter,
Thank you for taking the time and giving us a fantastic 5 star review,
We are really happy we were able to help.
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Fantastic Service

we hve just had our old gasfire replaced by a Flamerite Hudson flame effect electric fire
The service from Flamerite was exceptional
Our local representaive suggested that we visit Flamerite in Lichfield where Natalie explained everyting to us and answered all our questions honestly and clearly. We are delighted with the fire and the attitude of the company

19 de octubre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your lovely 5* review.
We are so pleased to hear that you were happy with the service provided by our showroom and that you are enjoying your new Hudson fire.

Best regards

Natalie

Valorada con 5 estrellas sobre 5

The fire looks amazing

The fire looks amazing, worth paying a little bit more for a great product.

7 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Gary,

Thank you for taking the time on giving us a 5 star product review,
Kind Regards,
Darren.

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