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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had been looking for a new fire & fireplace for some time and had visited lots of different stores and looked on line before finally buying our flamerite fire. We certainly made the right choice. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased our fire through the Knowle store - the staff were patient and certainly not pushy when we were a little vague about what we wanted!! Fitting was a dream - two great guys just before C... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having toured lots of suppliers and shops, looked at dozens of fires, we finally chose Some suppliers quoted six weeks delivery , but at the most competitive price and a few days after our orde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It look... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de chimeneas

Escrito por la empresa

Flamerite Fires was established in 1999 in the historic city of Lichfield, carrying on a thirty-year family tradition of producing British made electric fires. Over its 21-year history we have won numerous awards in the UK and abroad. We have gained an unprecedented reputation for our integrity, excellent customer service and support for the independent retail sector. Our singular focus is unrivalled, producing high quality innovative electric fires and fireplaces made to the highest UK & European standards (BS-EN


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(390)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very satisfied customer.

We have just purchased a Flamerite Ennio 3 fire through Flames of Hull. We haven't used it for heating yet but we are enjoying the amazing flame display. It's quiet and incredibly realistic. It looks really cosy and the quality and design are brilliant. We needed to speak with Flamerite before purchase to check the dimensions and the person we spoke to answered our query directly and accurately.

8 de agosto de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your fantastic 5* review,
We are so pleased that you are enjoying your New Flamerite Fire,
And if there are any questions in the future please don't hesitate in contacting ourselves,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Customer service as it should be.

Needed remote controler for a very old fire. Darren could not have been more helpful.
Got it in 2 days and fire now work 100%

9 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mr Brooks,

Really happy we could help on this occasion and thank you for the 5* review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

I absolutely love my new fireplace

I absolutely love my new fireplace. Looking forward to the winter months sitting in front of the fireplace... Nice and cosy. I love the change of colours of the lights on the fireplace surround... I can change it depending what kind of mood I'm in... its the bees knees having the remote control

21 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Chrissy,
Thank you for choosing a Flamerite Fire, We are really please that you love your new fire and thank you for leaving such a nice 5 star review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Fabulous Fire

We looked at a lot of fires but decided on the Flamerite E-FX model. We are really pleased with it, the logs look real and you can change the colours to suit, I can’t wait for winter! The app was easy to install and we have received lots of compliments about the fire. A mention too for the Heat Depot, Middleton who gave exceptional service.

21 de agosto de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Karen,

Thank you for your fantastic 5 star review regarding your new E-FX Fire,
During the development of the fire we have tried to make it as realistic as we possibly can,
Once again thank you for purchasing an E-FX Fire,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Happy with our purchase

We purchased the Nitra fire when we had a new fireplace installed. We are happy with the flame effect which can be changed to suit your mood. So far we have not used the heater as the weather has been warm. We are very pleased with the overall look of the flame effect and its surround in our new fireplace

6 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Carol,
Thank you for taking the time to review your new Flamerite Fire.
We are really pleased that you are happy with the product.
Kind Regards,
Megan

Valorada con 5 estrellas sobre 5

We have purchased the Arlo 16” fire

We have purchased the Arlo 16” fire. It was installed in less than an hour, looks very smart and is very easy to use. We are delighted with it!

15 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Susan,
Thank you for your 5 * review and choosing a Flamerite Fire,
Kind Regards,
Darren.

Valorada con 3 estrellas sobre 5

Good in parts

The Arlo fire was needed to fit into an existing marble fireplace, replacing an old gas fire. It fits the bill perfectly and seems to be just what we needed. The installation was efficiently carried out, but we were disappointed to find that no spur had been fitted. The electric cable was left coming straight out of the wall and into an existing socket. It looked very untidy and we asked for a spur to be fitted. This was done at an extra cost of £95. It was claimed that we had been asked if we wanted a spur, but had refused. Neither my wife nor I remember its being mentioned.
Like most of the modern gadgets we buy these days, we find that the operating instructions are poorly written. I think all these should be written by an elderly, literate person after instruction by an expert on the product. That way, the elementary problems, caused by inadequate explanations, would be avoided or corrected. As an example, I had to return to the retailer to ask where the keypad was. I had read page 04 of the instructions where the keypad is mentioned, but no explanation of its location is given.

20 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for the review on the fire you have purchased,
We have noted regarding the instructions and will put forward for better instructions for future builds,
With the installation this is something you would have to take up with the retailer you purchased through,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Perfect fire

After looking at many fires we decided to go for a flamrite fire(Gotham 900) we made the right choice, not only for value for money but looks and performs great. It's so realistic looking better than most other fires can't recommend this fire enough. Before purchasing a fire check out the Flamrite range you won't be disappointed.

20 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning,
Thank you for your 5* review,
We are really pleased that you decided to purchase a Flamerite Fire any help you need in the future please don't hesitate to contact us,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Great addition to the lounge

Great addition to the lounge, had my old gas fire replaced and very happy with the outcome, would recommend

13 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Amy,
Thank you for your 5* review on your new Flamerite Fire,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Amazing fire

The fire looks amazing and very high quality. Fire effect great and cost look. Everyone who has seen it is very impressed. Would highly recommend the product.
Clear instructions and easy to register. Great

19 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Nick,

Thank you for taking the time on reviewing your Flamerite Fire,
We are really pleased you are happy with the product,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Can recommend Ennio fire

Very helpful when we visited the showroom in Lichfield to decide which fire. Little used since Ennio fire fitted in September but very pleased with look and ease of use, being able to vary colour and intensity of flames and bed.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Andy,

Thank you for giving our product a 5* review and thank you for choosing Flamerite Fires,
Kind Regards,
Darren.

Valorada con 4 estrellas sobre 5

Great fire

Great fire, with great flame effect. We love it, but only 4 stars, as there is an issue when using the flamerite app. If one person turns the fire on via the app and forgets to log out, then no-one else can control it.

19 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,
Thank you for taking the time and giving us a good review of the product,
Thank you for the comments regarding the app we do encourage feedback from our customers for future builds,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Top quality goods and serviceQuick delivery and installation.

Quick delivery and installation.
Members of the ream team were polite,friendly and professional.
There was a minor issue that was resolved quickly.
I worked for a high profile retail organisation for over 40 years and feel the service I recieved from all departments at Flamerite was first class .
Fire is excellent.

19 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,

Thank you for taking the time in writing a fantastic 5* review,

Many Thanks,
Darren.

Valorada con 5 estrellas sobre 5

Wonderful fire

Wonderful fire. Had it installed by Just Fireplaces and it looks stunning.

26 de agosto de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Lynn,
We truly appreciate your positive feedback.. It means a lot to us as a small family business.
Kind regards
Megan

Valorada con 5 estrellas sobre 5

A real statement piece.

A real statement piece.
Our Flamerite Exo is a real head turner , looks and performs as we had hoped.
A slight hiccup with some absent fixing screws , but Flamerite put them in the post the same day , that’s good customer relations!
The routing of the electrical connecting wire , if you are putting the fire on a Base needs Re- thinking , but we modified the base to overcome this , which was no big deal.
So on the whole , a deserved 5 star to Flamerite.

19 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi Mr Applegarth,
Thank you for taking the time to leave us a review.
We greatly appreciate your feedback and comments on our customer service.
Kind regards,
Megan

Valorada con 5 estrellas sobre 5

Purchased an E-FX Fire From Flamerite Fires

Purchased an E-FX Fire from Flamerite fires for our new build home. We spent months researching & looking at different options as we had always purchased gas fires in the past.
We have had it installed for about a month now & I have to say - It is an Amazing fire - everything we hoped it would be.
Beautifully finished, fantastic range of flame options & has thermostat control. We have it on a relatively standard setting but you can literally use the pallet to do almost any colour, speed & type of fire you want so will never get bored of how it looks. When controlling heat the fan is almost silent. I would recommend to anyone. Well done Flamerite & thank you !!

1 de septiembre de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Hi John,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to receive such positive comments!

Kind regards,
Megan

Valorada con 5 estrellas sobre 5

Excellent customer service.

I bought a remote control fire from a retailer then lost the remote. With minimal information, Flamerite!s customer service identified and supplied a replacement within 5 days. Brilliant.

8 de julio de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon,
Thank you for taking the time and giving our customer service a 5* review,
Kind Regards,
Darren.

Valorada con 5 estrellas sobre 5

Wonderful customer service

I telephoned this morning re instructions about changing the battery in the remote for my Cascade fire.Megan was extremely helpful and suggested sending me the relevant details by email. This afternoon when I was attempting to follow them, something wasn’t quite clear,I phoned again and again I was helpfully talked through the process. What a difference to get helpful, pleasant customer service, sadly a rarity these days. Thank you so much. Val Woodcock

3 de julio de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Morning Mrs Woodcock,
Thank you for taking the time and giving our customer service a 5 star review,
Kind Regards,
Darren.

Valorada con 4 estrellas sobre 5

My fire was fitted in a good way

My fire was fitted in a good way, although it took longer than I expected because it was more difficult than expected, it is now working as expected and gives the room a lovely warm looking experience.

7 de junio de 2023
Opinión espontánea
Logotipo de Flamerite Fires

Respuesta de Flamerite Fires

Good Afternoon Mr Houghton,
Thank you for taking the time to review our product.
Kind Regards,
Darren.

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