Flawlessmoissanite Opiniones 

My ring arrived on Valentine’s Day. It was absolutely v

I can’t say enough about this company. They are outstanding! My ring is gorgeous and I’ve received so many compliments. The customer service is top notch, too. They are trustworthy and have stellar service. There are a lot of other companies selling similar products but THIS is the one to go with. You won’t be disappointed. I highly recommend them.

I would like to say how fantastic the customer service skills are. From the moment I ordered the ring to having it resized, to then receiving it back your team have been amazing and really helped ease my anxiety. I was a little bit nervous having read some of the negative reviews but I would like to reassure other customers not to believe it at all. My ring came earlier than expected and the resizing process was smooth. The ring in itself is STUNNING!!!! It was what I dreamed of and more I have never seen anything like it before. Thank you guys once again for truly going above and beyond

The quality of my ring is amazing and I love it. The style is beautiful yet affordable and I get so many compliments. The only reason I would give 4/5 stars is at times there was not great communication surrounding refund and resizing. We had to do a lot of follow up in order to get updates and put pressure to get things done. I would however recommend using this company and would purchase my ring from them 1000 times over. Cheryl was overall great to work with.

This company is ABSOLUTELY amazing!! I ordered my dream ring from their website and FedEx lost it in transit. They quickly sent me another one that was even better than the one I ordered!! Their customer service was the best!! They replied to every email and text quickly and my ring to me QUICK, even after being lost! I would highly recommend this company and these people to absolutely anyone. I AM OBSESSED. The ring is BEAUTIFUL.

I am not one to usually leave reviews on companies but this company deserves it. My partner purchased my engagement ring from this website which originally had a fabulous sale at the time of purchase - bonus.

The ring came in a beautiful velor box which had a light inside the box which made the ring glisten showcasing all the beautiful diamonds. We went for the Pear Cut Hidden Halo and we have no regrets whatsoever.
We contacted FM regarding getting the ring resized and low and behold the very next day they had sent ring size guides out to us for me to guarantee I get the right size. I went from a H to a G and the goods were back with us in roughly 1 week and fit like a glove. Perfect.

We have since decided to get my wedding band from this store so it matches and we want to support a family run business as they deserve all the custom.

The team at FM are lovely, Ross in particular spoke with us and nothing was to much trouble.

Thank you so much for the most beautiful ring!! X

Being a small business owner myself.. I look at the reviews before I order anything. I saw a few negative reviews but mostly positive, so I went ahead and ordered my ring. I was pleasantly surprised at the customer service I received! I understand that you just cant please everyone no matter how hard you try and some will continue to post to hurt your business. This has happened to me as well in the past with my business. My ring came in a reasonable amount of time that I was told it would. Due to it being during the holidays I figured it could take a little longer but it didn't. I would recommend flawless moissanite to anyone! My ring came as it was ordered in an beautiful ring box and I love it! Thank you to everyone involved in making me a happy girl with this beautiful ring especially Sherrie....Ciara... Cheryl and Kelsie.

My husband bought my engagement and wedding band with Flawless Moissanite and absolutely love it. We were able find the perfect style that matched what I wanted and Sherrie assisted us along the way. It showed up well before the original shipping expected date. When I needed my ring resized, it was quick and they shop did an amazing job. Thank you Sherrie and Flawless Moissanite!

I love my engagement ring from Flawless Moissanite! The website had so many great options and we were able to customise mine to be perfect for me. I receive compliments on my ring frequently.

The customer service is also very friendly, supportive, and efficient. When I first received the ring 11 months ago, I realised we ordered the wrong size and sent it back for repair. The process was effortless and I received my ring back and resized two weeks later.

I also recently needed a ring repair because I accidentally squashed my ring pulling down my trunk door, and the ring became bent. I contacted the company and received simple and clear instructions on how to send it back for repair again. I contacted Cheryl that it was on the way and she let me know what to expect. About two weeks later, the ring was mailed back to me good as new and shiny.

They have great rings, helpful customer service, reliable shipping time, and their prices are so reasonable. I recommend them to everyone.

I decided to purchase of a Moissanite ring from Flawless Moissanite before having read the negative customer reviews on Reddit and Trust Pilot. After reading the negative reviews I was worried that I had made a huge mistake. But I wanted to share my experience and timeline in case anyone is thinking of purchasing from this company. I purchased my ring on 12/30/2024 The shipping label from Parcel2GO was created on 01/05/2025 and I also received an email from Flawless with the Fedex tracking number on 01/05/2025. I followed up with an email inquiry to the Flawless on 01/11/2025 to ask for an ETA of the order. I received a response on 01/13/2025 which outlined the timeline for process and shipping (3-weeks). I received my ring on 01/15/2025. So it was within the 3-week timeline. The order was carefully packaged and it came with the GRA certificate. All in all I had a positive experience and interaction with this company and I am satisfied with my ring. That being said the negative reviews regarding their Customer Service is still a HUGE concern and should not be ignored and I suggest that you go on-line and read them all. Using Whatsapp or Reddit for Customer Service inquiries and customer feedback does not instill confidence in a potential customer. If you sell fine jewelry at these prices, you need to have a proper customer service team (not just family members), set up to deal with customers concerns in a timely fashion. If I had read the negative reviews beforehand, I would never have made the purchase. I hope this company can see how the negative reviews are giving potential customers pause for thought and will shop elsewhere. I think that I was one of the lucky ones this time round. Based on my own personal experience and quality of product, I decided to give this company a 5-star review.

Very Disappointed in my experience so far, as my partner placed an order for a ring on the 01/01/2025 and it has not arrived yet. The delivery time stated was 2 weeks and we have had no communication from customer service besides an initial “we will reach out soon” email. We are getting married in 4 weeks and this behaviour is unacceptable.

From the jump I had a few customizations I wanted for the engagement ring so I contacted Cheryl to initiate these requests. She was nothing shy of helpful and attentive with every change being made. I even changed a few things back to what the original ring came as last minute and she made it happen! I immediately teared up opening the box. The ring is beyond beautiful and I couldn’t be happier. Now all I have to do is pop the question! Thank you Cheryl for all your help in making a perfect ring for the perfect woman!

In July 2023, I purchased a ring from Flawless Moissanite, which initially looked perfect. However, in November 2024, a stone fell out, and they agreed to replace it for free. After mailing it back (delivered 11/15), I received it on 12/8, only to find the center stone was completely different—clouded, brown, and of noticeably lower quality. Both my husband and I were shocked. Despite professional cleaning by a reputable jeweler, the ring’s condition did not improve. The jeweler confirmed it was not the original D/E color or FL/VVS clarity stone, as advertised.

I immediately contacted Flawless Moissanite (through Cheryl) and was told on 12/12 they would issue a refund and provide a shipping label. After delays, I received the label on 12/17, shipped the ring back on 12/19, and tracking confirmed delivery on 12/27. Cheryl assured me multiple times I would receive a full refund, but on 1/13, she claimed the owner, Sherrie, decided not to refund me, alleging “tissue paper particles” caused the issues. This claim is absurd, as both I and professionals had thoroughly cleaned the ring. Tissue paper would never cause such extensive issues, and the stone was clearly altered or replaced.

I have text messages proving Cheryl’s repeated refund promises, which they went back on without explanation. This business is unprofessional, with operations run out of a house and customer service handled via personal texts. My husband even bought me a new ring for Christmas, based on their promise of a refund, leaving us $1,100 out of pocket. I plan to dispute the charge with my bank and pursue legal action if necessary, as this situation appears to be a deliberate scam.

After this, I posted what happened to me
On the sub flawlessmoissanite on Reddit, which is the page they have for their business. Sherrie has been commenting on it openly admitting I was told I would get a refund and saying it was a mistake. On top of that, many commenters have told her she needs to refund me. She Is lying, and changing her story multiple times in the comments. There is no real customer service for this business, she operates out of her house and the only other addresses listed on the business are P.O. Boxes, not physical stores or locations.

UPDATE:
After my review, I received the texts from Sherrie the ("customer service rep") She asked for my PayPal email, and told me my money was being refunded via a PayPal transfer on 1/14/25. She repeatedly asked me to call her (really strange for a customer service rep) and I refused because I wanted every conversation fully documented for my bank since I have disputed the original charge. She then offered $100 for me to remove the Reddit review. I told her I would remove the review and close the dispute with my bank after I recieved the money and it cleared in my bank. She then asked I remove the other reviews on trust pilot, and BBB. I told her I would not be removing them, as they were 100% true and my actual experience. I only agreed to remove Reddit because Sherrie went back and deleted all of her comment responses within the thread so it was pointless to even have it up anymore. Fast forward to today, 1/17/25 | still have not received the refund she said she sent twice on 1/14/25 when I contacted her about it, she said they still haven't sent it and aren't going to send it unless I remove my reviews. So this will be the 2nd time l've been promised a refund by Flawless Moissanite IN WRITING that they went back on and lied about issuing.
Additionally, in her effort to prove she was not the owner she claimed that the actual Flawless Moissanite store is located in the UK at a store with a different name called Midas of Knutsford. A quick Google search shows this business is currently at risk of being shut down, and behind on their accounts. The company will cease to exist in 2 months if they don't respond. This business also has no website, and there is no information I can find stating it has any relation to Flawless Moissanite.

All of this is beyond sketchy and makes zero sense.
く
Never, ever, ever buy any jewelry from these people.

Original reviews WITH all screenshots/proof are on the flawless moissanite Reddit page!

THE RING WAS ALSO NOT EVER RETURNED AS THEY CLAIMED IN THEIR RESPONSE, and I will be sending it back to them if it is. I do not want the ring, I want my money back.

And I NEVER posted personal information for anyone in this company! I posted that the address they had me return my ring to was owned by Sherrie and her family (per public documents) and that my ring was never sent to a UK address. She claimed she had nothing to do with the return process (I have screen shots) but lives at the address the company had me return the ring to.

My now husband proposed back in August and let me say, the rings were beautiful! The only thing, they were not the correct size (my mistake for relaying to my now husband the wrong ring size, opps). So we looked to have the rings resized at a trusted jeweler in our area, they said it was risky with the stones on the side and they did not want to be liable if anything happened to them.

After this, we reached back out about resizing the rings with Flawless because that is where he originally ordered the rings and we figured this would be the best source as you have the labs and would know how to handle these rings.

We were sent the info on how to send the rings and what to do to get them resized! We followed the directions and were expecting an easy process. Little did we know what was ahead.

When I asked for an update on the status of the resizing, I was told that they couldn’t find anything. I had tracking on the box I sent and took screenshots of when it was delivered. It was delivered November 16th. I was speaking over text with an associate and we were able to figure out the issue and it was handled.

Now, this is when we lead into the next issue. I was told that I would receive email confirmation of when the ring was done and being sent out with tracking. A couple days go by and never received an email. I checked my spam folder and still no email. I eventually reached back out and finally received a tracking number for my rings.

My rings got delivered in December 9th. I am glad that the box was finally back and that I had both my rings back that I thought had been lost. I open the box and my wedding band is NOT in the box and the engagement ring is missing a stone. Now, I knew that resizing this ring would be risky with the small stones on the side, however, we sent it back to the company in which these rings were made thinking that the resizing would be of good quality.

The fact that an entire ring is missing is not okay. Not only has there already been issues with sending the rings out to get resized, now there is a quality issue.

After noticing these issues, I immediately texted to tell them my wedding band is missing and that the engagement ring is missing a stone. I was told that it would be handled but would have to wait until the next day due to time changes (west coast vs. east coast).

I was told I would have to send the ring back again in order to get the stone fixed. However, at the time was extremely hesitant due to the issues the first time sending my ring out there to get resized in the first place.

Why would I send it back to get fixed when there is also an entire ring missing from the box?

Upon inspecting the ring further, I noticed the stones were very loose and feared that more stones would be lost or fall out. The quality at which this resize was done on the engagement ring was not good at all. It is very obvious where it was cut into and the job was not done with quality or care. Upon looking closer, it is visible on the band that it was choppy and not seamless.

After some back and forth texts, I made it very clear that my rings needed to be remade ( this is still in early December).

Now, it is January 3rd and I have asked for an update on the remake of my rings or at least be given some confirmation on whether or not they are actually being made like I had requested in the first place.

I was told that nothing could be seen and that a message would be sent over to see if they could get an update for me.

When all this went down in the first place, I was very specific about the email to send confirmations or updates too and I have NEVER received one.

It has been about a month and I have not received any sort of confirmation or update on the remake of the rings, or any estimate of when they would be shipped or anything.

Now, I don't blame the person I've been communicating with as it seems she is just the middle man at this point and it relaying only what she knows in the moment.

This whole process has been extremely frustrating!!! Just be warned that if you do get rings from Flawless, yes they are beautiful, but their customer service is not good and their resizing quality is not great. Their updates are not actual updates and it's not helpful to hear or be told " Don't see anything". Doesn't help that an entire ring went missing either.

Update:

My fiance bought my engagement ring from this company. It then broke. I had been trying to contact them for over 3 weeks and their customer service was poor over the holiday period and afterwards into January. I then messaged on Whatsapp again and someone answered me and agreed to sending me a new engagement ring and a wedding band to the value of my broken ring.

I did receive a new engagement ring and band from them the other day but I feel if I did not keep at the company I would not have got anything because of their poor customer service at the time.

Sherrie was kind to me on WhatsApp when the rings were posted out and she has obviously made a deliberate effort to better her customer service so she deserves a star for that.

My issue is with the English man I spoke with on the phone with their UK contact number as he was sooo rude to me and definitely should be on some form of workplace punishment as he was just terrible and I have never spoken to someone so rude on the phone in my life.

Overall I will change my review up a bit and increase it by a star because of Sherrie.

I’m really disappointed in the service that I received from this company. After being proposed to in May with a ring from the company and loving it, I decided to order my partners engagement ring from the same establishment.
On ordering (04/11/24)I made the mistake of ordering the wrong size, however I quickly realised and emailed the sales team to see if this could be changed before being shipped. The lady I spoke to said that she had told the shop to change the size and that the correct size would be sent out to me which I was very pleased with. Moving on 2 weeks the ring was delivered 21/11/24) however when opened I noticed that it was the original incorrect size which I had been told had been changed. When I emailed the sales team they put me through to their team on WhatsApp. To begin with the service was great the lady said that she would sort it and sent out a new ring (10/12/24) however I received no confirmation email or tracking number and when asked about that I received no reply. Due to the time difference communication was difficult anyway however when I did message during their opening hours replies were slow and fairly unhelpful.
I messaged again (17/12/24) asking for an update, I was replied to with “ Hi can I please have a full name and date of purchase?” Like we hadn’t had weeks of contact prior. When I let loose explaining that the service I had received was unacceptable for something I had paid a lot of money for I just got a reply saying “ I have sent this over too our shop“ which quite frankly gave me no confidence whatsoever.
I then quickly got another message (18/12/24) saying “ Hi this is ready and will be shipped out in the next few days 🤗” and then “This is actually getting posted today” the lady explained it would be delivered by 1pm the next day.
It’s now 1:23pm the next day (19/12/24) I have not received the ring or a confirmation email to even say it has been shipped or any tracking information.
I am beyond disappointed and really frustrated as the ring was meant to be a Christmas gift. And not only that I’m now down £700 with no use of the ring I have already. I’m just really hoping that not only this is a sign to other people ordering but that the company see this and can do something to make it better.
UPDATE 19/12/24: I have recieved an email saying I’m being issued £150 refund and that thing ring is out for next day delivery. Waiting to see if this happens.

I purchased a ring on 24 November 2024 knowing that there was a 2-3 week lead time. On 08 December I received an email with the tracking number and it has not been updated since. Since 10 December I have texted on numerous occasions to get a status on the shipping and nothing. I have tried to call and my call was declined three times in a row. I finally get a text today from them saying I have to wait until Monday to possibly find something out and not to reach out until Tuesday to find out what is going on. I need this before December 19th as I am going out of town. I was going to use the ring to propose to my wife again, but that is probably not going to happen.
UPDATE: On 16 December I was sent an update and the snap shot of the delivery and at the top it stated an estimated delivery date of 11 December, now I understand it was an estimate, but it was 5 days past due and still wasn't shipped out. What really got under my skin was when I received the text with the snap shot it didn't say anything except the snap shot and at the bottom hand a smiley face and that was it. Like they were doing me a favor. I have been asking for an update for a week. Now it is moving through the FedEx system, but still hasn't left the UK.
UPDATE: 20 December, the package was finally delivered to my house, but I am already gone on our holiday trip. So, now I have to try and get the package to me before 24 December which will be tuff as I need to find someone to send me out the package. This whole thing has been a big pain in the backside. I understand that it is the Christmas holiday and demand is high, but it takes nothing to send an email with an update.

Just proposed today and she absolutely loved it!! Such beautiful craftsmanship thank you again!

Harriet was great in rectifying a disappointing experience I had with getting my ring resized. She sorted everything out very quickly and I am a very happy customer. Would buy from here again.

I purchased the ring I wanted to get my partner from here and expected great quality but was admittitedly a tiny bit hesitant however had a great experience from order to delivery. The ring was beautiful and my now Fiancee loves it. I would more than reccomend and if you feel slightly hesitant i would say go for it as they are fantastic throughout the process and the ring is beautiful too :)