Flexebee Opiniones 

Honestly an awful interface. I don’t know what the developer was thinking. Long loading times between each line of text to the point where I was accidentally skipping ahead because I’d mistakenly assumed the page had finished loading, incomplete information, spelling errors, bugs and glitches, poorly thought out collection of stock images.

The trainer was ok but the lack of any materials for the train the trainer manual handling is shockingly frustrating. I have emailed called and tried to ask for the promised slides. This was after all a TTT course so one should expect to have suggested slides of the subject matter so that it can be safely disseminated to our team.
Would some please please call me on this.

Dear Nathan,

Thank you for your email regarding the proposed transfer of services from Flexebee Ltd to iHasco Ltd.

For the avoidance of doubt, A Caring Hand Limited does not agree to the proposed novation, transfer, assignment, replacement, variation, or continuation of any agreement with iHasco Ltd.

Please also note that A Caring Hand Limited does not agree that silence, non-signature, or failure to click any signing link should be treated as acceptance of the proposed novation.

This matter is already the subject of a formal complaint and notice of non-renewal. A Caring Hand Limited has already made clear that it does not agree to renew, extend, reactivate, replace, vary, upgrade, transfer, novate, or enter into any further agreement with Flexebee Ltd, iHasco Ltd, or any associated company.

A Caring Hand Limited is no longer operating in any meaningful operational sense. We no longer have carers, clients, or staff requiring training. The service therefore provides no meaningful practical benefit to the company.

We have already continued paying for approximately six months after the business stopped trading in any meaningful operational sense. In my view, we have more than paid enough for a service that can no longer be used. I am therefore again asking for the agreement to be brought to an end with immediate effect.

I do not consent to any saved card authority, direct debit authority, payment arrangement, customer record, contract benefit, contractual obligation, service account, or personal data processing arrangement being transferred from Flexebee Ltd to iHasco Ltd unless and until the contractual position has been fully explained and resolved in writing.

Please provide the following:

The exact contractual clause Flexebee relies upon to say that the agreement can be novated or transferred to iHasco Ltd.
The exact contractual clause Flexebee relies upon to say that A Caring Hand Limited can be deemed to have accepted the novation by silence or non-response.
Confirmation that this email has been recorded as a formal objection to the proposed novation.
Confirmation that no agreement, renewal, extension, variation, upgrade, replacement, or novation will be applied without fresh written consent from A Caring Hand Limited.
Confirmation that no saved card authority, direct debit authority, or other payment instruction will be transferred to iHasco Ltd without fresh written consent.
Confirmation of what personal data relating to A Caring Hand Limited, its former staff, former carers, or any other individuals is held by Flexebee Ltd.
Confirmation of whether any such data is intended to be transferred or made accessible to iHasco Ltd.
Copies of every agreement, renewal, order form, variation, add-on, extension, or contractual document relied upon by Flexebee.
A full breakdown of any amount Flexebee says remains payable.
Confirmation of whether Flexebee or iHasco is prepared to bring the agreement to an end immediately, given that there are no staff left to train and no meaningful service benefit can now be provided.

Whilst Flexebee may feel it is in a strong contractual position, I ask the company to consider whether it is good business to continue pursuing a former customer for a service that can no longer be used. In the short term, enforcing the contract may appear commercially beneficial. In the longer term, this approach risks damaging trust, reputation, and future customer confidence.

I am asking for this matter to be escalated to someone with authority to make a fair and sensible commercial decision.

Please respond in writing within 14 days.

Kind regards,

Peter Mullins
A Caring Hand Limited

Since Flexebee have change from TutorCare - the site looks the same but doesn't work as it should. When trying to correct this you have to go through the bot services which is absolutely useless - we only have 3 courses from Flexebee as we cannot find them anywhere else, I would love to go elsewhere they have become a thorn in my side and I waste so many hours on the site getting nowhere. I clearly looks easy to use and I have been using it for years for the same three courses but now they are less then useless. I would just like to speak to a real person, after wading through the bot services it says you can speak to someone within the hour -like I've not spent long enough already. I just want this nightmare to end

Apparently Flexebee asked for more information in response to our previous review. Detail such as name & phone number. They really do not know their customers, or their customer database, do they? I have given this many times and the organisation name is on this review. Beggars belief. Flexebee responded by saying they have reviewed our concerns. All they have done is cancelled the next 2 payments. No response regarding quality of their reporting.

They are like a scam they have taken £600 for allocation of online courses but since one month didn’t give any course credits whenever I phone I have same reply that someone will contact you but they never contact. Sent many emails but no response for emails I have asked reception to forward my call to someone senior but he said he is not allowed to pass on my calls or pass on any contact details of their senior he is only recruited to say one sentence that someone will contact you. I think they are using this company for only grabbing money by doing fraud.

Customer service is off. I could give a zero. They shouldn't be involved in care at all because in care everything is urgent but they dont have any. If you call they take a msg promise to ring back but noone does they do that to their paying customers. Its been 3 weeks noone has call us back if you email, they will email back at 2:30am with the same shit someone will be contact which never happen. Then the close their case.

I am very disappointed with the way Flexibee has dealt with us.
We had been customers for some time, and while the service may have had some value when our business was fully operating, our circumstances have now changed completely.
Our business was dedicated to looking after elderly clients and relied heavily on overseas workers. After our licence to employ overseas workers was revoked, we lost the ability to continue operating in the same way. This left us with no carers and no clients, meaning we no longer have any practical use for Flexibee’s service.
Despite this, Flexibee is continuing to rely on its contract and automatic renewal terms, and is insisting that we continue paying for a service that is no longer of any meaningful use to us. In my opinion, this is unreasonable and shows very poor customer care.
What made the situation worse was the response I received when I spoke to Flexibee about it. My impression was that the accounts manager treated the matter as simply “tough, the contract is the contract.” I also felt that the seriousness of our situation was not taken seriously. When I explained that businesses often feel they have little choice but to sign these types of contracts, the response came across to me as dismissive, with reference being made to their legal team.
That attitude was very disappointing. We were not trying to avoid paying for something we were using. We were explaining that our business circumstances had changed drastically, that we no longer had carers or clients, and that Flexibee could no longer provide us with any real practical benefit.
This is especially disappointing because we were in similar automatic renewal arrangements with other subscription service providers. Those companies dealt with the situation reasonably. They thanked us for our custom, wished us well, said they hoped we would return once we had sorted the situation and began trading again, charged us only to the end of the month, and then released us from the contract. Because of the way they treated us, we would be happy to deal with them again in future.
Flexibee’s approach has been very different. In my opinion, continuing to charge a business that has no carers, no clients, and no practical use for the service is unfair and unreasonable.
My review is based on my honest experience and opinion. I would advise other business owners to read the contract and automatic renewal terms extremely carefully before signing or continuing with Flexibee, especially if there is any chance their business circumstances may change.

I had a very great experience while being tutored. The class was very engaging and the facilitator gave the opportunity to do some practical tasks which really helped me discover my areas of weakness, and noted for possible future improvement. I'm definitely not the same person as I was before I started the course.

The training was very informative and educative.
Trainer was grounded with pace and articulation.

an organisation which professes to be proffessional and when you call, no one wants to speak to you other than a message that someone is aware and will call you. Doesn't happen. And email.. and you get a support ticket and I ask for what? Because no one wants to deal with it!

PAID FOR A COURSE IN FULL, BOOKED TRAIN TICKETS TO ATTEND THE COURSE. THEY RANG ME THE NIGHT BEFORE THE COURSE WAS DUE TO START AND CANCELLED IT. I HAVE NOT HEARD FROM THEM SINCE AFTER NUMEROUS CALLS AND EMAILS

Flexebee are a good online training company which we used for our 5 members of staff. We have been with them for 18 months. Unfortunately we are closing our doors. Gave 3 months notice but they have a policy that you have to pay for the full year regardless. Not told this at the beginning and would not recommend unless you want to be tied in for that long a period.

Terrible support services, do not answer when you call with your main number, call on witheld they answer and advise an urgent call back will be scheduled over 24 hours still waiting for call back rude reception hung up the line when asking to define timelines in “urgent call backs”

This is the worst training company available. The comnunication with the team once you have actually booked in your course is non existent and if you even try to get through to someone or call customer support, you will just get through to a prerecorded voicemail. DO NOT USE THEM.

The way Matt the trainer presented the course for Train the trainer in Moving & Positioning was fantastic.
Information was all that we needed and more, it was delivered very well throughout the two days.
Matt made everyone feel relaxed straight from the start and we knew what we would be learning and how this was going to be taught over the two days.

Facilitator was enganging and the whole training was fun and very informative

Today, I have received a Train the Trainer Course from Rosie Cawthorne. Rosie is a true professional, has great knowledge and a relaxed teaching style in which she conveyed a large amount of information, but at no point did it feel rushed. I last formally taught 30 yrs ago on a classroom basis, more recently on a 1 to 1 basis, so this was a great opportunity to refresh my skills. I would thoroughly recommend Rosie to anyone.

It was a very interactive training
The speaker was very knowledgeable about the subject matter.

Very informative and detailed training session with Marie! She made our group feel very welcome and provided answers to questions we had. I left the training group feeling knowledgeable and confident to be able to use the skills I had learnt, so thank you!