Ordered quickstep to be delivered to South Wales. Delivery was quick, but unfortunately a few packs were damaged in transit. Lee organised a swift collection and replacement of these. We were kept... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Floor Land were the only Company who were able to supply the make and type of flooring required to meet my requirements, also at a good price and delivered on time. Lee, Business Director kept in... Ver más
La empresa ha respondido
Unbelievably good! I cannot praise Lee and his team enough, after ordering a large amount of Berry Alloc flooring, he guided me through laying it and even gave me his mobile number to use over a week... Ver más
La empresa ha respondido
We’ve just had some Elka engineered flooring fitted to our lounge, dining room and hallway - it looks amazing! No door plates between the rooms so all flows beautifully - Lee was so helpful and betw... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de pisos
- Contratista de materiales para suelos
- Diseñador de interiores
- Proveedor de suelos de madera y laminados
- Servicio de instalación de suelos de madera
- Proveedor de madera
Sobre Floor Land
Escrito por la empresa
Shop Luxury Vinyl LVT Flooring
Shop Laminate Flooring
Shop Parquet Flooring
Shop Wood Flooring
Herringbone
Flooring
Award Winning Flooring Company
Contact Us
Welcome to Floor Land, the award-winning flooring company with over 24 years of experience in the industry, based in Warrington, Cheshire, U.K. At Floor Land, we pride ourselves on providing a comprehensive range of flooring supplies to suit every taste and requirement. Whether you're looking for wood flooring, laminate flooring, parquet flooring, or luxury vinyl tiles, we have an extensive selection to choose from.
Our commitment to quality is reflected in the big-name brands we offer. We stock renowned products such as Quick-Step Flooring, Floorify Luxury Vinyl Floors, Elka Wood Flooring, Elka Laminate, Quickstep laminate, and many more. With Floor Land, you can be confident that you are choosing from the best available options in the market.
Our stellar reputation in the industry is built on our team of dedicated floor professionals who possess extensive knowledge and expertise in the field. We take pride in understanding your specific needs and guiding you towards the perfect flooring solution for your home or business. Whether you have a unique parquet design concept in mind or need advice on durability and maintenance, our team has the expertise to assist you every step of the way.
To make your experience with us even more convenient, we offer free delivery with flexible time options. Whether you prefer morning or afternoon arrival, we ensure your flooring reaches you in a timely manner. Additionally, we provide free samples, including free Quick-Step samples, allowing you to see and feel the quality of our products before making a decision.
Understanding that flooring can be a significant investment, we offer finance packages to help our customers spread the costs. This ensures that you can choose the flooring solution that best suits your budget without compromising on quality.
At Floor Land, we don't just stop at providing high-quality flooring options; we also offer an exceptional fitting service. All our fitters are fully qualified Quick-Step Master Class Certified Installers, guaranteeing precision and professionalism in every installation. We have utmost confidence in the workmanship of our fitters, which is why we offer a lifetime guarantee on our fitting service.When it comes to flooring, nobody knows more than Floor Land. We combine our extensive product range, industry knowledge, and exceptional customer service to provide you with the perfect flooring solution. If you choose herringbone, parquet or LVT, you can trust us to deliver the highest quality flooring products and services that transform your space into a true reflection of your style and personality.
Información de contacto
Floor Land, Cockhedge Shopping Centre, 9 Cockhedge Way, WA1 2QQ, Warrington, Reino Unido
- 03331381111
- sales@floor-land.co.uk
- floor-land.co.uk
4,4
Excelente
220 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The delivery was not good for the environment
LE: They did collect the pallet in the end, so I'll increase my experience from one start to 4 stars.
the way of delivery is appalling. the driver did his best with what he had, but not collecting the pallets is really bad for both the customers and the environment. whatever manager came up with this idea should be fired. at least let the driver take the pallets home. or collect and sell them/ reuse them!
LE: Someone from FloorLand called me and stated this is the silliest and unreasonable review a customer has ever left. I told to the guy that unless someone will pick up the pallet, I'm not deleting it. The guy didn't care and continued to explain to me with numbers how expensive it would be to collect the pallets and then accused me of trying to destroy the business. Apparently, it's ok for a business to destroy the environment and pass the unexpected cost of calling the council to collect the pallet. You judge for yourself if you want to be part to such a company
15 de marzo de 2024
Respuesta de Floor Land
We appreciate your feedback and understand the concerns raised in your review. It's important to us that our customers are aware of our delivery and pallet policies, which are clearly detailed in our terms and conditions. We work with third-party haulage companies for the delivery of our products, and due to their policies, we are unable to take back the pallets once delivery is completed. This approach is a standard practice across the flooring industry in the UK, aimed at optimizing logistics and ensuring efficient deliveries nationwide. We encourage all our customers to review the terms and conditions carefully before making a purchase to understand the process fully. Although we are unable to collect the pallets post-delivery, we suggest recycling them as a sustainable option. We apologize for any inconvenience this may have caused and are here to assist with any further queries or concerns you might have regarding our policies.
We've noted your concerns and understood that there might be instances where reviews do not fully reflect the circumstances.
Regards
Floor Land Team.
Very prompt service
2 de marzo de 2024
Respuesta de Floor Land
Hi Mary,
Thank you very much for leaving us a great review. We very much appreciate your feedback and hope to see you again in future.
Warm regards
Floor Land Team.
Good service
Purchasing online was easy and straight forward, products were ready to pick up next day as promised. 3 stars because one of the 2 scotia beadings was damaged at the end which was wrapped firmly and I assume it is not possible to not to see that was damaged.
24 de febrero de 2024
Respuesta de Floor Land
Hi Ahmet,
We apologise for the inconvenience caused by the damage to your item. The damage has not yet been reported to our team. To assist you promptly and ensure a replacement is dispatched to you without delay, kindly reach out to us on 08009961922. We are here to help and look forward to resolving this matter to your satisfaction.
Regards
Floor Land Team
Respuesta de Floor Land
Hi Andrea, thank you so much for the 5-star review. We're incredibly happy that you had a wonderful experience with Floor Land :)
Respuesta de Floor Land
Hi Deborah, thank you so much for the 5-star review. We're very happy that you had a great experience with Floor Land :)
Thankyou Lee for all your assistance.
Thankyou Lee for all your assistance.
Floor looks great!
26 de enero de 2024
Opinión espontánea
Respuesta de Floor Land
Hi Serv, thank you so much for the 5-star review. We're incredibly happy that you had a wonderful experience with Floor Land :)
Respuesta de Floor Land
Hi Heather, thank you so much for the 5-star review. We're very happy that you had a great experience with Floor Land :)
Their delivery company delivered to completely the wrong address and didn't bother to go back to get the items. Shambles.
They delivered
3 de febrero de 2024
Respuesta de Floor Land
Hi Roy,
We sincerely apologize for the inconvenience you've experienced. Our team is actively investigating the mishap regarding your order's delivery. It appears that there was a mix-up by the shipping company, resulting in your order being delivered to an incorrect address. We have made several attempts to reach you by phone to coordinate the dispatch of a replacement order and to verify the delivery details, especially since you indicated receiving communication from the address that mistakenly received your items. Unfortunately, without a response from you, we were left uncertain of the situation's status. Could you please confirm if you have now retrieved your order? As we haven't been able to contact you over the phone, we were at a loss on how to further address this matter.
Please call us on 0800 996 1922 so we can get something in place for you, Roy.
Respuesta de Floor Land
Hi Richard,
Thank you immensely for the 5-star review! Your positive feedback is greatly appreciated and truly means a lot to us.
Regards
Floor Land team.
Saw an advert in ebay
Firstly ignore the username, can't change it!
Saw an advert in ebay for some quickstep impressive saw cut beige flooring, as I needed 15 packs I was directed to their website directly, and what a lovely and helpful team they have.
Lee was dealing with my order, and after several failed attempts to make payment, he said we could try a bank transfer instead... now I was a little concerned as my bank wouldn't process payment, so apprehensive about the transfer, but glad I did, as within 3 days I now have my flooring delivered, all packaged with care and delivered promptly.
Thank you Lee for all your help, I will be returning to order more items very soon.
2 de febrero de 2024
Opinión espontánea
Respuesta de Floor Land
Hi Perry,
Thank you so much for your generous 5-star review! We're thrilled to know that we've exceeded your expectations and alleviated any concerns you may have had. Your feedback is invaluable to us, Perry. We look forward to serving you again in the future.
Regards
Floor Land team.
Extremely efficient, great value flooring
Extremely efficient, helpful and even held my order whilst I moved in.
Highly recommend.
5 de enero de 2024
Good quality
Good quality, very helpful. This will be my go to flooring company
23 de enero de 2024
Opinión espontánea
Respuesta de Floor Land
Hi Monika,
Thank you immensely for the 5-star review! Your positive feedback is greatly appreciated and truly means a lot to us.
The best flooring shop in Warrington by a mile
They say… they do.. they deliver..
I breath of fresh air, a flooring shop that actually knows what it’s doing because it’s run by an ex fitter not just a sales guy!
More knowledge than MR floors has got in his little toe…& beats carpet wrong on anything they do! 🤣
Mark Reid
Baseflooring
5 de enero de 2024
Respuesta de Floor Land
Hi Mark,
Thank you very much for the very kind words, and 5-star review! Your positive feedback is greatly appreciated and truly means a lot to us. Hope to see you soon.
Regards
Floor Land Team.
Purchased laminate flooring
Purchased laminate flooring : the price was very good.
From start to finish the whole experience was brilliant.
Contacted customer service on numerous occasions are they were extremely helpful.
Was kept up to date via emails or text message regarding delivery date & times.
Would 100% recommend this company.
10 de enero de 2024
Respuesta de Floor Land
Hi Mrs Timmons,
Thank you immensely for the 5-star review! Your positive feedback is appreciated and truly means a lot to us.
Regards
The Floor Land Team
Very friendly and helpful and delivered…
Very friendly and helpful and delivered on time
10 de enero de 2024
Respuesta de Floor Land
Hi Abdul,
Thank you immensely for the 5-star review! Your positive feedback is appreciated and truly means a lot to us.
Regards
The Floor Land Team
Respuesta de Floor Land
Hi Ian,
Thank you immensely for the 5-star review! Your positive feedback is appreciated and truly means a lot to us.
Regards
The Floor Land Team
I wouldn't have shopped if I had read thier return policy
1 start for the discount ad 1 start for the responsiveness and delivery times.
Return policy is one of the worst for this day and age.
If you return you will lose £45 shipping costs + %25 value of the returned goods.
13 de enero de 2024
Respuesta de Floor Land
Dear Shahrokh,
We are terribly sorry to learn that you were dissatisfied with our return process. It's important for us to explain the context behind this. When your order was shipped, it involved significant costs for us. While we charge a reasonable £49.99 for shipping pallets, the actual expense we incur from the haulage companies is £120.00. This discrepancy is a key factor in our return policy; as a business, covering these costs is essential.
In the event of a return, not only do we absorb the initial shipping cost of £120.00, but we also face the same expense to return the pallet. This process is markedly different and more costly than standard postal services like Royal Mail or Parcel Force. Moreover, our return policies align with industry norms observed by other online flooring companies.
Furthermore, we must consider our internal expenses, which include packaging and staffing. These are all integral to our terms and conditions. To mitigate such situations, we offer a free sample service. This allows our customers to view and feel the exact product they are considering before making a purchase, thereby reducing the likelihood of dissatisfaction and the need for returns. We appreciate your understanding and are committed to continually improving our services for a better customer experience.
Deeply sorry about the frustration this has caused you.
warm regards,
Floor Land.
Quick delivery and items as described.
12 de enero de 2024
Respuesta de Floor Land
Hello Bob,
We're thrilled to receive your 5-star review – thank you immensely! Your positive feedback is valued, and we eagerly look forward to serving you again in the future.
Regards,
Floor Land Team.
Great flooring, slow delivery…
We absolutely love our new laminate flooring from FloorLand.
We were slightly disappointed by the 5 days it took to arrive after paying £80 for an Express Delivery but I believe this was out of their control…
Happy overall, unbeatable prices for flooring & very good customer service when we needed to speak with someone.
2 de enero de 2024
Respuesta de Floor Land
Hi Rob,
We're sincerely grateful for your 4-star review and truly value your feedback. Our apologies for the delay in your shipment; we understand the inconvenience caused. As we depend on third-party shipping providers, there are times when things may not proceed as smoothly as planned. Your understanding in this matter is much appreciated. Thanks once again, Rob, and we eagerly await the chance to serve you better in the future.
Warm regards
Floor Land
Kept up to date (via Shop)
Was kept up to date (via Shop app) with progress of delivery.
Use of message system in this app received prompt and helful replies
8 de enero de 2024
Respuesta de Floor Land
Hi Doug,
Many thanks for your 5-star review! We deeply appreciate it and look forward to welcoming you back in the future should you need any more assistance with your floors :)
Warm regards
Floor Land.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.