flooringdirect.co.uk Opiniones 

1471
•
TrustScore: 1 sobre 5

1,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased 2 different colours of Scotia, only 1 arrived and now I can’t get hold of anyone at the company, despite sending numerous emails, calling loads or on live chat. Do not shop here

Valorada con 1 estrellas sobre 5

Still waiting on my refund. Ordered flooring and waited a week after being informed it had been dispatched. Received an email nearly a week ago informing me my order was cancelled without being given... Ver más

Valorada con 1 estrellas sobre 5

Shocking customer service. Ordered vinyl a week ago, one email suggesting it has been dispatched 5 days ago. Nothing received, rang approx 40 times but nobody answers, left a voice message but no resp... Ver más

Valorada con 1 estrellas sobre 5

Ordered vinyl flooring on 18/1 order acknowledged & money taken. Since then absolutely nothing tried phone,email,chat numerous times no reply on any. How do these people live with themselves absolute... Ver más

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1,2

Muy malo

TrustScore: 1 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,2

Todas las opiniones

(1471)

7 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Missing items, no communication

I purchased 2 different colours of Scotia, only 1 arrived and now I can’t get hold of anyone at the company, despite sending numerous emails, calling loads or on live chat. Do not shop here

3 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful company

Awful company, no professionalism, rude customer advisors that will go to all lengths not to help you. Save your money and sanity shop elsewhere

5 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting on my refund

Still waiting on my refund. Ordered flooring and waited a week after being informed it had been dispatched. Received an email nearly a week ago informing me my order was cancelled without being given a reason or response to my reply. Have since read loads of poor reviews with similar experiences. Wish I had researched this company before purchasing. Will be raising a dispute with my bank if I don’t receive the refund in the next day.

6 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed. The flooring does not lock in at sides. The diagram makes no sense, at all. I've just hoped for the best here, but don't feel confident. Not good.

11 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely shocking company.

It speaks volumes when you have to call a company regarding a missing delivery (4 weeks late), that the sales teams answers instantly, but you're on hold near an hour to discuss a complaint.

As a joiner, I deal with many distributors for a variety of materials, and I can say with absolute certainty, UK Flooring Direct, are the worst company that I have ever ordered from!

Paid delivery to come for a set date, which came 3 days later than delivery date. This caused me to lose out on work, money they surely won't reimburse me. Was on hold for 40 mins, where i was forced to listen to the same prerecorded loop, of them braging about how they're so reliable and efficient in their services... the irony🤦

2 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Total Waste of Time

Stay well away as they have not responded to any form of communication

Hayley said they would post a sample out and still not received

Never dealt with such a awful company

24 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers

Just like everybody else here, I was foolishly scammed with a carpet that never arrived. Took my money and ran. Do not be fooled by their website and false claims. I will be able to get my money back through the bank, but it's a two month wait so hardly ideal if you don't have additional money for more carpet or flooring.

14 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers

Scammers. Made an order via eBay. First said Monday just gone then it said delivery date is Friday just gone. It’s now Sunday night and I’m still none the wiser to where my flooring is. It says it’s been sent out but there’s no tracking info 🤷🏻‍♀️ luckily eBay offers buyer protection so these little scammers won’t keep my money I’ll get it back on the 16th. Please avoid like the plague.

11 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid like the plague!!!

I'm glad I found out about this company before I actually made an order! The fact that 2 separate orders of floor sample requests were each cancelled the following day, plus the fact that their phone line states 'calls to this number are suspended' had me worrying and led me here to all these negative reviews.

25 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware - potential scammers

Same as everyone else - I paid weeks ago and expectednext day delivery as the website states. OVer 2 weeks later and no carpets. No response to the phone. No response to email or live chat. Please save your cash and go elsewhere.

22 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid, avoid

Same here. Ordered, paid, but nothing sent. Cannot contact by phone or email. I think they have gone under, but still taking our money.

1 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Like everyone else, I ordered from this company and then heard nothing. No one answers phones or mail and even the online chat function is offline. Either they've gone out of/are going out of business or this is an outright scam. AVOID

18 de marzo de 2025
Opinión espontánea

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