Ordered the Watton hand-scraped solid oak floor having reviewed countless samples and never finding an engineered floor from any brand that looks 'real'. I laid this myself with a 5mm foam underlay o... Ver más
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Consulta las opiniones de los clientes
2 different sized packages arrived wrongly labelled and both had damage. My fitter thought he could cut around the damaged areas to make it fit. BIG mistake once the vinyl has been cut with a knife th... Ver más
La empresa ha respondido
Excellent service by Steve at Factory Direct, pro-active and attentive throughout the process. We ordered 82 packs of Abbey Torre engineered wood flooring 14mm x 125mm coffee oak brushed Mat... Ver más
La empresa ha respondido
Value for money, good reviews, flooring was perfect and half the cost of main stream high street retailers. The flooring colour is spot on and you select your delivery day. Ordered a sample first whic... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Información de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
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Samples
Only ordered the samples a couple of days ago - and there was a bank holiday included in that time. Very quick delivery, kept informed by email from start to finish, so from that perspective it's been really good. Both samples look like good quality and large enough to give a good idea of what the pattern would look like on the floor. Now I just have to figure out which one I want 🙃
I only ordered samples but it was super…
I only ordered samples but it was super quick and easy and the samples arrived very quickly. Great quality flooring
Prompt communication
Prompt communication
Rapid response
Delivery Service
Quality of products
Beautiful floor with Watton hand-scraped oak
Ordered the Watton hand-scraped solid oak floor having reviewed countless samples and never finding an engineered floor from any brand that looks 'real'. I laid this myself with a 5mm foam underlay over old wooden floor boards using a portanailer for secret nailing. The boards went down an absolute treat, the gaps are all very tight thanks to the accuracy of the boards. We couldn't be more pleased with the effect - both the colour of the boards and the gentle hand scraped undulations.
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CHECK ALL MEASUREMENTS !!!
2 different sized packages arrived wrongly labelled and both had damage. My fitter thought he could cut around the damaged areas to make it fit. BIG mistake once the vinyl has been cut with a knife the company will not accept any liability(read the small print) or returns. Please check the size you get is what you ordered as in my case a 6m roll measured at 5.95m and therefore not fit for purpose ! Company say their measurements are right and nothing they can do as product has been modified (cut for laying) I know their measurements are wrong but cannot do anything even though I have video evidence. Take GREAT CARE before picking up a knife

Respuesta de Factory Direct Flooring Ltd
Samples are an excellent arrived quick…
Samples are an excellent arrived quick will definitely be ordering

Respuesta de Factory Direct Flooring Ltd
Prompt order&delivery service
Order samples one day, delivered the next day… very fast service

Respuesta de Factory Direct Flooring Ltd
Sample flooring came really quickly…
Sample flooring came really quickly lovely quality
Unfortunately it was not a good colour for the room

Respuesta de Factory Direct Flooring Ltd

Respuesta de Factory Direct Flooring Ltd
Arrived quickly
The samples arrived quickly at no cost. They were packed well, so fit though the letterbox.

Respuesta de Factory Direct Flooring Ltd
Came really fast I’ve not moved into my…
Came really fast I’ve not moved into my new place yet but due to the large sample size I’ve chosen what flooring I want thank you

Respuesta de Factory Direct Flooring Ltd
Excellent all roound
Very simple to order, a very good range and excellent delivery. Vinyl flooring was exactly what we wanted and seems to be of good quality.

Respuesta de Factory Direct Flooring Ltd
I’d made an order and wanted to upgrade…
I’d made an order and wanted to upgrade to am delivery for it. KJ was fantastic at helping me out with this. They ensured that I was purchasing the correct products and that I could still get the 10% new customer discount.
Great service all around

Respuesta de Factory Direct Flooring Ltd
Checking out wooden flooring.
Requested some samples which arrived very quickly, excellent service!!

Respuesta de Factory Direct Flooring Ltd
The ordering process and speed of…
The ordering process and speed of delivery was really exceptional. As a seasoned tradesman I am not use to this.
I will use this supplier again.

Respuesta de Factory Direct Flooring Ltd

Respuesta de Factory Direct Flooring Ltd
Very good service
All good samples arrived fast very good…
All good samples arrived fast very good service

Respuesta de Factory Direct Flooring Ltd
Damaged throughout
Item arrived with some tears in the packaging (discovered after delivery) and once unrolled (immediately after delivery) there were SO many holes in the roll of flooring (photo evidence taken). Quality is very thin and tears easily, wouldn’t recommend for long term or with children and animals.

Respuesta de Factory Direct Flooring Ltd
Fast delivery of samples
Fast delivery of samples, unfortunately the colour wasn't quite right for my room.

Respuesta de Factory Direct Flooring Ltd
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