Tutto era eccellente. Un po caro ma tu non devi pagare tutto in una volta. You will want to wear the outfits all day. There is nothing like getting something made especially for you. The whole... Ver más
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Consulta las opiniones de los clientes
The quality of the garment and the execution of the design was excellent in every way. The design is also sophisticated and vintage - what I asked for. My wife however thinks that what i asked for w... Ver más
Delivered to the wrong address and said I had received order, when I didn’t even live at that address. Argued the point when I explained I had not received the items and said there was nothing they wo... Ver más
La empresa ha respondido
The order took a while but the quality of the product is terrific. Truly worth the wait. Great attention to detail. When I asked about a follow up on how long it was taking, I got immediate emails.... Ver más
Información sobre la empresa
Escrito por la empresa
Since 1932, Flora Lastraioli's atelier in Florence, dedicate all its passion and expertise to handcrafted Italian lingerie.
Información de contacto
Via Domenico Burchiello, 105, 50124, Firenze, Italia
- +39 366 5420887
- info@floralastraioli.com
- floralastraioli.com
4,0
Muy bueno
30 opiniones
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Awful Experience
Delivered to the wrong address and said I had received order, when I didn’t even live at that address. Argued the point when I explained I had not received the items and said there was nothing they would do as the item had been accepted. After I investigated it transpired that no one had accepted the delivery. After a few days they then told me the courier company had miraculously found the package and would redeliver, but I would have to place a new order. The items were never received and I did get a refund, but it was very underhand.
17 de septiembre de 2021
Opinión espontánea
Respuesta de Flora Lastraioli
Dear Elizabeth,
At first the package shipped at her old address. After contacting the delivery company to change the address, first they told us that it had been delivered, also sending us a fake document, then after a week they found the package and would have delivered to the new address, after which they no longer replied to our requests.
We tried to have it delivered in due time, when this wasn't possible we immediately refunded the customer.
It never happened, after this event we are not working with that delivery company anymore.
I love their product
I love their product, they look amazing, the fabric and lace are so beautiful so sophisticated
19 de febrero de 2021
Opinión espontánea
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