The dresses took over 6 weeks to arrive, although website states "Premium shipping" and clarifies 14 business days. The website described the dresses as "breathable natural linen". They are cheap 100%... Ver más
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Consulta las opiniones de los clientes
Extremely poor quality. Misleading advertising. Erroneously ordered duplicate cheap suit based on sales pitch leading me to think I was getting discount on one suit. Took 1 month to arrive from out of... Ver más
Order made 2 weeks ago still not shipped although my credit card debited. No answer to messages and the phone number on the website doesn't answer. Sorry I didn't read these reviews first.
Please don't buy from this company. It took 3 weeks for delivery and the shoes didn't match the description. No stitches as per picture, everything is glued. Not size, brand or anything printed on the... Ver más
1,9
Malo
114 opiniones
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Absolute scam of a company
Absolute scam of a company. Ordered a “premium linen shirt” and what I received after 2 weeks was a polyester shirt that you would not pay £1 for. The company are now refusing a refund. Complete scam. Do not use
3 de mayo de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Hej James,
Vi er virkelig kede af at høre om din utilfredshed med din ordre, og vi forstår fuldt ud din frustration. Vi stræber efter at levere produkter af høj kvalitet og klare beskrivelser, og vi beklager, at din oplevelse ikke afspejlede dette.
Kan du venligst dele dit ordre nummer med os, så vi kan undersøge dette og hjælpe dig videre? Du er altid velkommen til at kontakte os på support@theoandliv.com. Vi ønsker at rette op på dette for dig.
This is a scam. Do not use this website
This is a scam. The products that arrived ( after a month) were completely different to the pictures advertised. The quality was terrible. Florence and Mar refused to refund the goods despite the website advertising a 30 day money back guarantee.
7 de mayo de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Hej Chris,
Vi er rigtig kede af at høre om forsinkelsen i leveringen, og at produkterne ikke levede op til dine forventninger. Vi stræber efter at levere produkter af høj kvalitet og en god shoppingoplevelse, og vi beklager, at vi ikke levede op til dette i dit tilfælde.
Kan du venligst dele dit ordre nummer med os, så vi kan undersøge dette? Du er altid velkommen til at sende en e-mail til support@theoandliv.com for yderligere assistance. Vi er her for at hjælpe!
Nothing like the picture cheap material
Just received my dress after a 4 week wait
Nothing like the picture ordered
It’s not the same material and very cheap material. It’s like a dress you would make on GCSE needlework
Total scam and misleading marketing
8 de mayo de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Tak for din feedback. Vi er virkelig kede af at høre, at den kjole, du modtog, ikke levede op til dine forventninger. Vi stræber altid efter at sikre, at vores produkter matcher beskrivelserne og billederne, og vi beklager, at vi ikke levede op til dette i dit tilfælde.
Kan du venligst give os dit ordre nummer, så vi kan undersøge dette nærmere og hjælpe dig med at løse problemet? Du er altid velkommen til at kontakte os på support@theoandliv.com, og vi vil gøre vores bedste for at assistere dig.
Complete scam
Complete scam. Products are cheap imports marketed as artesanal local production.
Poor quality.
6 de mayo de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Tak for din feedback. Vi er virkelig kede af at høre, at du var utilfreds med de produkter, du modtog. Vi er stolte af at tilbyde kvalitetsprodukter og stræber altid efter at repræsentere vores produkter præcist.
Kan du venligst give os dit ordre nummer, så vi kan undersøge dette nærmere? Du er altid velkommen til at kontakte os på support@theoandliv.com. Vi er her for at hjælpe dig og løse eventuelle problemer.
Please don't buy from this company
Please don't buy from this company. Goods delivered didn't match the description. No tags or labels on the clothing. Emails were ignored until I lodged a complaint with my bank. Terrible clothing. Shocking service.
8 de abril de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Hi Nancy,
Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take product descriptions and customer service seriously, and we would like to make this right for you.
Could you please provide your order number so we can confirm the details and look into this further? Please reach out to us at support@florenceandmae-london.co.uk, and we’ll work to resolve the issue.
This company is a complete scam
This company is a complete scam. It is not based in London or the UK as it claims and the photographs do not represent what you receive. Just received 4 shirts 100% polyester when sold as a 'premium linen shirt', cheap design and took ages to arrive. You can judge for yourselves if you go their website on what you thought you might receive The initial courier is a Chinese based one 'Wan' and then shipped to the UK, repackaged and delivered by a company called Relay in the UK who obviously have no scruples on who they do business with. Avoid at all costs
29 de abril de 2025
Opinión espontánea
Respuesta de Florenceandmae London
Hi Chris,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations and understand how frustrating it must be when an order doesn’t match what you anticipated.
We’d really like to make this right for you. Could you please provide your order number so we can look into it and resolve the issue? Feel free to reach out to us at support@florenceandmae-london.co.uk, and we’ll do everything we can to assist you.
Thank you for your understanding, and we look forward to resolving this for you.
Lovely item and the company were…
Lovely item and the company were extremely helpful in shipping and all inquiries after the sale.
Quick response to all questions.
Very happy to deal with Florence and Mae.
17 de abril de 2025
Opinión espontánea
Issue quickly resolved, excellent customer service
Initially had an issue which was totally down to me during the ordering process but this was resolved quickly and efficiently by the excellent customer service team. I would highly recommend them.
22 de abril de 2025
Opinión espontánea
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