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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have used this company a couple of times now. We love the paint pads (among other things) and the customer service is first class. The most recent order was missing some items and they dispatched t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de juguetes para niños

Escrito por la empresa

Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

84 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(84)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing customer service and beautiful…

Amazing customer service and beautiful product.
I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortunately she was not able to but send our son different puzzle and as a bonus an umbrella in the same print.
They are just brilliant like their long lasting products.
Thank you so much Lynda :)

24 de junio de 2026
Opinión espontánea
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Respuesta de Floss & Rock

We're so glad our lovely Lynda was able to sort this out for you! Thank you for taking the time to leave feedback 😊❤️

Valorada con 5 estrellas sobre 5

Beautiful brolly

Beautiful brolly, great service.

8 de junio de 2026
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Respuesta de Floss & Rock

So glad to hear this! Thank you so much for letting us know ☂️❤️

Valorada con 5 estrellas sobre 5

Great products and customer service

Have used this company a couple of times now. We love the paint pads (among other things) and the customer service is first class.

The most recent order was missing some items and they dispatched them so quickly that they arrived two days later along with a free gift worth £10 by way of apology. Thank you very much!

18 de mayo de 2026
Opinión espontánea
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Respuesta de Floss & Rock

We're so glad you enjoy our Paint Pads (and other things) thank you for taking the time to feedback on your experience 😊

Valorada con 5 estrellas sobre 5

Very efficient service from ordering to…

Very efficient service from ordering to delivery, item excellent quality and something different from usual high street shops

3 de junio de 2026
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Respuesta de Floss & Rock

We love to hear this! Thank you so much for taking the time to feedback on your experience 😃

Valorada con 4 estrellas sobre 5

Excellent service

I had a question about the product, which was answered promptly and clearly - very helpful. The item was delivered really quickly too. I can’t comment on the actual item, as it was a gift for my granddaughter and it isn’t her birthday yet.

16 de abril de 2026
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Respuesta de Floss & Rock

Fabulous, so glad to hear it and we hope your granddaughter has a great birthday and enjoys her present! 😊

Valorada con 5 estrellas sobre 5

Thankyou for the replacement tin my…

Thankyou for the replacement tin my granddaughter was over the moon! Especially for the added matching game . It was a wonderful surprise!! Thanks again

3 de marzo de 2026
Logotipo de Floss & Rock

Respuesta de Floss & Rock

Thanks so much for the wonderful feedback on your experience! We're so glad to hear that your granddaughter was pleased 😊😊😊

Valorada con 5 estrellas sobre 5

Customer service was exceptional

Customer service was exceptional. A minor issue with my order was rectified efficiently.

9 de febrero de 2026
Logotipo de Floss & Rock

Respuesta de Floss & Rock

So glad we could get this sorted for you, thank you for taking the time to feedback on your experience! 😊

Valorada con 5 estrellas sobre 5

I have used your company a few times…

I have used your company a few times and never disappointed with the service. It is easy to order from a great selection of items for children. The various products are top quality. Delivery is always prompt. Happy children!

27 de enero de 2026
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Respuesta de Floss & Rock

This is so brilliant to hear! Thank you so much 😃🙌

Valorada con 5 estrellas sobre 5

Prompt and efficient

I emailed the company about packaging (I’d bought the item through Amazon but had to return it as it was damaged). I received an immediate reply so I then ordered the item from Floss and Rock. It came the next day, well packaged and in perfect condition. Fantastic service!

28 de enero de 2026
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Respuesta de Floss & Rock

Hooray! We are so glad to hear this ❤️

Valorada con 5 estrellas sobre 5

Good quality, amazing design, and awesome support service!

We have a lot of Floss & Rock items (coloring books, umbrellas, puzzles...) and they're all great! Good quality and amazing design, but their support service is just awesome! We had a problem with a missing puzzle piece and they went the extra mile! Thanks so much for your help!

18 de enero de 2026
Opinión espontánea
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Respuesta de Floss & Rock

❤️ SO fabulous to hear, thank you!

Valorada con 5 estrellas sobre 5

Great customer service

There was an issue with the rucksack we received as a present. Customer services were so brilliant at sorting a replacement. The rucksack is great op. Quality zip! And my son gets compliments on how unique it is!

13 de enero de 2026
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Respuesta de Floss & Rock

We're so pleased to hear this! Thank you so much for taking the time to leave a review and we're so glad your son loves his backpack! 😊

Valorada con 5 estrellas sobre 5

Good quality and service

The items I ordered were great quality, arrived promptly and were well packaged.

24 de noviembre de 2025
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Respuesta de Floss & Rock

Fabulous news! Thank you 🤗

Valorada con 5 estrellas sobre 5

Great find

Great find, great designs and high quality product! Great attention to detail and even the inside is patterned! Love how It’s sustainably made and my little boy loves his new bag.

24 de noviembre de 2025
Logotipo de Floss & Rock

Respuesta de Floss & Rock

We are SO happy to hear this! Thank you for taking the time to let us know 💖

Valorada con 5 estrellas sobre 5

Incredibly helpful in resolving an…

Incredibly helpful in resolving an issue with a faulty product. Quick response & great communication!

24 de noviembre de 2025
Logotipo de Floss & Rock

Respuesta de Floss & Rock

Thank you so much for taking the time to feedback and we're so pleased we could get this sorted for you 😊❤️

Valorada con 5 estrellas sobre 5

Great quality water bottles

Great quality water bottles, my son loves them. We’ve gone though so many different brands over the years and these are by far the best quality. I also had an issue with the lid and the team at Floss & Rock were superb and resolved it really quickly. I’d highly recommend them and their products (especially the bottles).

24 de noviembre de 2025
Opinión espontánea
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Respuesta de Floss & Rock

This is so fabulous to hear! Thank you Simon 😊🌟

Valorada con 5 estrellas sobre 5

Absolutely perfect gift for my…

Absolutely perfect gift for my granddaughter. She will love it. Excellent quality, great price

3 de noviembre de 2025
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Respuesta de Floss & Rock

We are so pleased to hear this! Thank you so much for taking the time to leave a review 😊❤️

Valorada con 5 estrellas sobre 5

Excellent customer service and the perfect present.

Delivery was quick, but unfortunately my package arrived damaged. I contacted them by e mail, and immediately they were so apologetic and sent an immediate replacement, great customer service!. The toy was the perfect present for my grandson, well made and very colourful and tactile.

29 de septiembre de 2025
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Respuesta de Floss & Rock

We're so pleased that we could sort this out for you and we're so glad your grandson loved his present 😊🎉 Thank you for letting us know!

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