Flower Station Opiniones 3398

Respuesta de Flower Station

Hace 4 días

Dear Dela,

We are very sorry to read your review and for the distress this experience has caused, particularly given the sensitive nature of your order.

As your order was placed for same-day delivery to an address outside of our local delivery area, we needed to contact you to arrange delivery for the next available date. Unfortunately, we were only able to reach you the following day, which resulted in the delivery being scheduled for the day after, two days after the order was placed.

Following delivery, you contacted us with your concerns and provided photos. Upon investigation, we identified that the incorrect name on the card was due to a trainee error, for which we sincerely apologise.

Regarding the flowers, we noted that the hydrangeas appeared slightly dehydrated, which can occasionally occur due to the delicate nature of this particular flower, although the rest of the bouquet was in excellent condition.

To address the situation, we issued a full refund of the delivery fee and, with your agreement, arranged a complimentary redelivery, which is being delivered today.

We are truly sorry for the experience and appreciate your patience while we worked to resolve this matter.

Kind regards,

Alex

Respuesta de Flower Station

Hace 4 días

Dear Maria,

We are very sorry to read your review and for the frustration this experience has caused.

Unfortunately, the specific flowers required for your bouquet went out of stock on the intended delivery date due to the exceptionally high volume of orders during International Women’s Day. We did attempt to contact you to arrange a suitable substitution but did not receive a response.

The following morning, once fresh stock arrived, we prepared your order again and arranged a redelivery. As a gesture of goodwill, the bouquet was upgraded in size and a complimentary box of chocolates was added.

However, when our driver arrived, they were unable to complete the delivery. Multiple attempts were made to contact the recipient via the phone number provided, but these went to voicemail. The driver also received no response via the intercom. Upon speaking with the concierge, they advised they could not grant access or accept the delivery without confirmation from the recipient.

As a result, the delivery attempt was unsuccessful and a notification, including photos, was sent at the time.

Following your call two hours later, we arranged for the order to be collected from one of our stores, however, it was not collected. As the order had already been prepared twice and delivery had been attempted, a £5 redelivery fee was required for a further attempt.

You then requested cancellation of the order, and a full refund was issued accordingly.

We apologise again for the inconvenience caused.

Kind regards,

Alex

Respuesta de Flower Station

4 may 2026

Dear Rachel,

Thank you for your feedback. We’re sorry to hear you’re disappointed.

We have checked the delivery notes, and the courier did attempt to call the recipient on the number provided prior to delivery, but unfortunately there was no response from them. The courier then followed up by messaging the sender to advise where the flowers had been safely left.

We absolutely always follow delivery instructions wherever possible, and our couriers do their best to ensure a smooth delivery experience.

We would appreciate if you could follow up with the recipient to check whether the calls were received or if the number provided may have been accurate, as this can sometimes help us better understand what happened.

Kind regards,
Aurora

Respuesta de Flower Station

4 may 2026

Dear Adam,

Thank you so much for your kind and thoughtful review! We’re delighted you enjoyed your visit and had the chance to relax with a coffee among the olive trees.

We’re also very pleased to hear your recent flowers lasted over a week and were such a success. Your continued support means a lot to us, and we look forward to welcoming you back again soon, whether for a bouquet, a plant, or just a quiet moment with a coffee.

Kind regards,
Flower Station Team

Respuesta de Flower Station

7 abr 2026

Dear Mike,

We’re sorry to read your review, as it doesn’t reflect the full sequence of events from our side.

After receiving your order, we contacted you to advise that one of the flowers in your chosen arrangement was unavailable and requested confirmation for a suitable substitution. Unfortunately, we did not receive a response from you at that time.

We later received your email requesting an update along with a full refund. As per your request, we processed the refund immediately and explained the situation regarding the pending substitution confirmation.

We are very sorry that we were unable to help mark the celebration of such an amazing occasion as a 98th birthday. We always aim to deliver every order to the highest standard with clear communication, and we regret that we were unable to proceed.

Warm regards,
Aurora

Respuesta de Flower Station

7 abr 2026

Dear Jerry,

Thank you so much for your wonderful review! We’re thrilled to hear your flowers arrived on time and that you loved them. Your kind words mean a lot to us.

Warm regards,
Aurora
Flower Station Customer Support

Respuesta de Flower Station

1 abr 2026

Dear Suleiman,

Thank you so much for your lovely feedback! We’re lucky to have Iris as part of our team and we’ll be sure to pass your kind words on to her. Comments like yours really make all the hard work worthwhile, and we’re so glad we could help make your wife’s day special.

Warm regards,
Aurora

Respuesta de Flower Station

1 abr 2026

Dear Aikumush,

Thank you for taking the time to share your feedback. We are very sorry that this experience did not meet your expectations.

We would, however, like to clarify a few points regarding the delivery attempts. As discussed, our records show that the drivers did make multiple attempts to contact the recipient by phone during the redelivery attempts, in line with the instructions provided. We understand how frustrating the situation was, but we want to reassure you that our team did make every effort to complete the delivery successfully.

We can also confirm that the order has now been successfully delivered.

We always aim to provide a reliable and high-quality service, and we regret that on this occasion the experience fell short. At the same time, we kindly ask that you reconsider your review in light of the additional information and clarifications provided, as we believe it’s important that it reflects the full picture.

If there is anything further you would like us to look into, we remain at your disposal.

Warm regards,
Aurora

Respuesta de Flower Station

1 abr 2026

Dear Jack,

We’re very sorry to hear about your experience with your order.

To help us investigate this matter properly, could you please email us at info@flowerstation.co.uk with your order number and/or the email address used to place the order? Additionally, as per our policy for any quality concerns, please include photos of the bouquet so we can review the issue in detail.

Once we receive these details, we’ll be able to follow up with our team and provide a suitable resolution.

Warm regards,
Aurora

Respuesta de Flower Station

1 abr 2026

Dear Bishr,

We’re delighted to hear that the bouquet was so well received! Your feedback truly brightens our day, and we’re grateful you chose us to help celebrate such a special occasion. We’ll be sure to share your kind words with Shahid!

Warm regards,
Aurora

Respuesta de Flower Station

19 mar 2026

Dear Euan,

Thank you for taking the time to share your feedback.

We are truly sorry to hear about your experience, particularly given the importance of Mother’s Day. We completely understand how frustrating and disappointing it must have been to discover that your order had been cancelled without clear communication, especially on such a significant occasion.

Please accept our sincere apologies for the lack of timely updates and for the confusion caused by the cancellation message. We also regret that your concerns were not addressed as promptly as they should have been. This is certainly not the level of service we aim to provide.

Your feedback has been taken seriously and shared with the relevant teams internally to ensure improvements are made to both our communication and order handling processes moving forward.

We are very sorry for the inconvenience and disappointment caused.

Kind regards,

Alex

Respuesta de Flower Station

1 abr 2026

Dear Robert,

We’re sorry to read about your experience and understand how upsetting this must have been.

We did previously request photos so we could properly investigate the condition of the flowers and take appropriate action. At this time, we have not received any images directly, which means we have not yet been able to assess the issue.

We appreciate you mentioning photos in your review, and if you’re still willing, we kindly ask that you send them to us at info@flowerstation.co.uk
so we can review this properly and work towards a resolution for you.

This is part of our standard process to ensure we can fairly assess and resolve any concerns.

We remain here to assist and would be happy to look into this for you as soon as we receive the images.

Warm regards,
Aurora