Flower Station Opiniones 

3467
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to send some orchids from France to Nottingham. Even if the website doesn’t provide this type of flowers, Flowers Boutique Nottingham prepared and delivered exactly what I had in mind. Fantas... Ver más

Valorada con 1 estrellas sobre 5

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Ver más

Valorada con 5 estrellas sobre 5

I bought the flowers for my daughter-in-law after the birth of my first grand son. She told me that they were the most beautiful flowers out of all the flowers she received, and she loved that they we... Ver más

Valorada con 5 estrellas sobre 5

I made a priority order and due to a mess-up at their end the order wasn't fulfilled, nor was this communicated to me. So after me chasing several times with no resolution I decided to cancel the or... Ver más

Información sobre la empresa

  1. Envío de flores
  2. Floristería
  3. Mercado de flores

Escrito por la empresa

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,1

Todas las opiniones

(3467)

208 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely loved my experience with…

Absolutely loved my experience with this flower shop! 🌸 The bouquet was stunning, fresh, and beautifully arranged. The service was warm, attentive, and delivery was right on time. Highly recommend!

13 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Antonella

Antonella, provided exceptional customer service. She was so helpful and lovely. I definitely will come back again.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

24 Hour Amazing Flower shop

Antonella assisted me in pickjng flowers for my girlfriend and she hit the nail on the head. These flowers are a true representation of my love and although women can be hard to please and borderline ungrateful at times the constant reassurance i receieved from Antonella and her other colleagues allowed me to have faith in my decision. And my partner was more than pleased, even if she found a reason to make herself upset after, or mayb it was tears of joy from the flowers

7 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience, staff are very helpful, and welcoming. Was recommended by a friend, and I will continue to recommend

5 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Failed to deliver no communication whatsoever ever


Fo not use this company they they are bordering on fraudulent.
I ordered flowered for my cousins 70th Teo weeks in advance@ £126 As a thank you for all the support and help she had been during my illness.
The flowers didn't arrive flower station did not ell me they weren't going to arrive

The elivery company informed me. , they said they haven't received the flowers,
Flower box did not contact me
I tried ringing no answer, left a voicemail, and used the chat function they have not contacted me and have not provided the service for which they have charged.
I have chased the all day

They haven't returned my calls, they haven't answered the phone
They haven't responded to the chat service or emails,
They have taken my money £126!
I managed to get through on Monday where they blamed me for wrongly inputting the address . I believed them and then when I checked the order acknowledgement the addresses were all correct they then said they never deliver at the weekend and would always have been tuesday, the y are not willing to refund me for the lack of providing what they sold. They have made me feel I have been foolish and it is my mistake and they admitted they took my money knowing they would nt deliver ion her birthday, and offered to deliver on Tueddsy at no extra cost .
I am so upset snd feel very ripped off and if I could think of how I could take this further I would.

30 de agosto de 2025
Opinión espontánea
Logotipo de Flower Station

Respuesta de Flower Station

Dear Julie,

Thank you for sharing your feedback.

We’re truly sorry to hear how upsetting this experience has been, especially given the personal meaning behind the order. We take allegations of this nature very seriously and would like to clarify what happened.

The order was dispatched as scheduled on the 30th of August (Saturday). However, the postcode provided at checkout did not match the delivery address, which meant the address could not be located by the courier and delivery was therefore not possible. As soon as we became aware of the issue and resumed business operations on Monday morning, we contacted you immediately to explain the situation.

Although the delivery could not be completed due to incorrect address details, and despite us having met our contractual obligation based on the information provided, we arranged a free redelivery as a gesture of goodwill, ensuring that you would not incur any additional costs.

We’re very sorry that communication during this period felt difficult or delayed, particularly while you were understandably anxious for an update. We can assure you there was no intention to mislead or withhold information, and we certainly did not take payment knowing we would not deliver. Our aim throughout was to resolve the issue and complete the delivery as quickly as possible once the correct details were confirmed.

We regret that this situation left you feeling distressed and let down, and we appreciate you raising your concerns.

Kind regards,

Alex

Valorada con 5 estrellas sobre 5

Thank you Flower station for an…

Thank you Flower station for an outstanding service.
Same day delivery of beautiful flowers for a 90th Birthday.
The lady loved them and I and so grateful.
I highly recommend you.

29 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

will never use them again

That's the 2nd time when I ordered from Flower Station hoping that 1st time was just a mistake on their side. This will definitely be my last order with them. I chose a very nice bouquet on their website, "It's a kind of magic" made up of blue hydrangea, nude roses and violet statice. The bouquet that arrived to my friend was white and dark pink (white hydrangea and a looot of dark pink/fuchsia roses, all the pink roses they found in the flower shop). It had nothing to do with the one that I ordered and not suitable for my friend (maybe for a teenager). I don't understand. Is it that difficult to make an identical copy of the bouquet you display on your website? They were all seasonal flowers: hydrangea and roses. I didn't choose tulips or freesia... Will never use Flower Station again!!!

20 de agosto de 2025
Opinión espontánea
Logotipo de Flower Station

Respuesta de Flower Station

Dear Izabela,

Thank you for taking the time to share your feedback.

We are genuinely sorry to hear that the bouquet received did not match your expectations, and we understand how disappointing this must have been, particularly as this was your second experience with us.

We would like to clarify what happened with this order. The “It’s a Kind of Magic” bouquet is designed with pink roses and light blue hydrangeas. On this occasion, the bouquet was prepared using hot pink roses, which fall within the same colour family as shown online, and light blue hydrangeas supplied to us that week, which naturally contained more white petals than usual due to the weather conditions. While the hydrangeas may have appeared lighter, they were the same flower and variety, and not substituted with a different type.

As all of our bouquets are handmade using natural, seasonal flowers, no two arrangements will ever be identical. Flower colours, particularly hydrangeas, can vary significantly depending on growing conditions, soil composition, and supply, even within the same shipment. This natural variation can sometimes result in arrangements looking different from the reference images shown online.

Our policy, which is standard across the floral industry, is to recreate designs as accurately as possible. When exact shades or stems are unavailable, we provide suitable alternatives matched in colour and variety, of equal or greater value, without compromising the quality of the arrangement.

We’re truly sorry that the final bouquet was not suitable for your intended recipient and that this left you feeling let down.

Your feedback has been shared with our team so we can continue refining how we communicate natural variations and set clearer expectations.

Kind regards,

Alex

Valorada con 1 estrellas sobre 5

Horrible flowers and worse customer servuce

Paid £217 for a rose box and Bollinger flowers arrived almost dead with brown petal tips as they were dying 12 flowers for £99 and they can’t even provide live ones
Emailed to complain but no response from this company
I would avoid them at all costs as the products are sub standard and complaints are not handled at
The response below 5 months after the complaint is total nonsense there has never been any contact from this company no replacement was ever offered and “guard petals “ is utter drivel an excuse for their poor quality - don’t use this company as you can see they make up stories and try to make out you are a fool

9 de agosto de 2025
Opinión espontánea
Logotipo de Flower Station

Respuesta de Flower Station

Dear Paul,

Thank you for taking the time to share your feedback.

We’re very sorry to hear that you were unhappy with your experience, particularly given the value and importance of the order.

We would like to clarify the concerns raised. After receiving your email and reviewing the photos provided, we confirmed that the roses were received in good condition. The petals you identified as “dead” were in fact guard petals - the outer petals that we intentionally leave on our roses. These petals protect the inner blooms from bruising during handling and transport and help extend the overall longevity of the flowers. Some florists remove them for presentation purposes, but our experience shows that keeping them on results in longer-lasting roses. These petals naturally soften and fall back over time when the flowers are cared for.

That said, we completely understand how this may have appeared disappointing if you were unfamiliar with guard petals, and we’re sorry that this was not explained clearly at the outset.

Notwithstanding the above, and because customer satisfaction is very important to us, we offered to send a complimentary replacement bouquet on a date of your choosing as a goodwill gesture. This was not an admission of fault, but rather our way of ensuring you did not feel let down.

We’re also sorry that you felt your complaint was not handled appropriately.

Kind regards,

Alex

Valorada con 4 estrellas sobre 5

A couple of misses

I found out from recipient a week later that the flowers were beautiful, however the card I had written was not placed with the bouquet so she did not know who sent them! I am also getting emails with my address but greeting the recipient regarding ratings, etc. Need to correct a couple of mistakes there Flower Station! Hope my next order will not pose any further problems.

1 de agosto de 2025

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