Placed my order 24 days ago and stil have no idea when I will receive my order. They sent me an email asking how I was enjoying my filter, when I said what filter? They gave me a 10% refund. But... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Really happy easy to installl and the filter does rest of the work . Only one feedback will need filter more frequently maybe every 2 months instead of 3 . Otherwise all good and working well and can... Ver más
La empresa ha respondido
I bought both tap and shower filter as they were on a great offer both Fits perfectly, I live in a hard water area that really dries skin out and definitely wouldn't drink ( been using jug... Ver más
I bought my tap water filter last year, worked ok at first but approx 6 months later it started dripping both the filtertap and the faucet tap. I got in touch with customer services who asked for a v... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Committed to supporting the well-being of both you and your loved ones, one refreshing moment at a time.
Información de contacto
128 City Road, EC1V 2NX, London, Reino Unido
- hello@flowpure.co.uk
- flowpure.com
4,2
Muy bueno
631 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
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It's a scam
It's a scam. I ordered it 3 weeks ago, no delivery, no support from customer service. Do not trust.
20 de abril de 2026
Opinión espontánea
So easy to install.
So easy to install. Plus, although the filter fits on the spout, it doesn’t impede the putting of dishes in the sink. Happy with our purchase.
16 de abril de 2026
Opinión espontánea
Very good customer service and product
Very good customer service, quick response to emails or any questions. Top product, very pleased with the service and the product.
16 de abril de 2026
Opinión espontánea
Great product
23 de agosto de 2025
Be prepared to grow old waiting for your filter
Placed my order 24 days ago and stil have no idea when I will receive my order.
They sent me an email asking how I was enjoying my filter, when I said what filter? They gave me a 10% refund. But I still don't have my order.
16th April, I have now received my filter (not yet fitted) and FlowPure have issued a further refund and are sending me some free filter cartridges.
They have responded well the my issued and I am happy with what they have offered. I will update further once I have fully tried out the unit.
23 de marzo de 2026
Respuesta de FlowPure
Hi Mark, really sorry for the frustration this has caused and thanks for your patience.
There has been a temporary delay with some international shipments due to wider logistics disruptions, which can sometimes slow down delivery times depending on the route and carrier movement. That’s likely why your order is taking longer than expected.
We have also been proactively emailing affected customers to keep them updated while parcels are in transit.
No worries though, our Customer Support team has already sent you an email to look into your order in detail and make sure this gets resolved for you as quickly as possible. Please check your inbox and reply there so they can assist you directly.
- The Flowpure Team
I live in Scotland everybody drink from…
I live in Scotland everybody drink from the tap, I didn't see any issues and now when I tried this filter the water change a bit and then back warser then before because they want you to keep buying filter and to be with them the rest of your life.
24 de abril de 2025
Respuesta de FlowPure
Hi Maher, sorry to hear about your experience and thanks for sharing your feedback.
I’d like to clarify that the filter cartridges are designed to be replaced every 3 months to keep performance at its best. In some cases, the taste and water experience can also vary depending on your local water quality and how much the filter has been used.
No worries though, our Customer Support team is already on it and has sent you an email to help look into this properly and make sure everything is working as expected. Please check your inbox and reply there so we can assist you directly.
- The Flowpure Team
I have purchased flow Pure twice
I have purchased flow Pure twice . Decided to upgrade to the stainless steel version luv it far superior. Excellent product can highly recommend .
13 de abril de 2026
Opinión espontánea
Great product
Fast delivery, so easy to install & within a week we have already noticed a difference in the purity of our water - the filter is already showing what it’s removing! So impressed.
27 de marzo de 2026
Review of unit pending
Company have been very responsive with delivery disruption due to issues outside of their control. Once unit is received I will update with a review of its effectiveness.
23 de marzo de 2026
Respuesta de FlowPure
Hi Mags, thank you for your review, and we are really sorry to hear that you have not received your delivery yet.
We completely understand how frustrating delays can be. Our support team has already replied to your email and also sent you an update regarding the delay.
Could you please check your inbox (and spam/junk folder just in case) and get back to us there so we can assist you further and make sure this is resolved as quickly as possible?
Thank you for your patience.
- The FlowPure Team
All Shipped from china and just a rebranded item you can find for half the price elsewhere
I was under the impression that this was a UK company and shipped from the uk. After receiving my tracking number from a Chinese delivery service I instantly regretted my purchase. Not to mention after realising I can also buy this exact item elsewhere online with 4 filters for £15 and next day delivery. Unlike flowpures "offer" of the item and 2 free filters which were supposedly free? Why was I under the impression I would be getting at least 3 filters? But no. All for £44 shocking. I instantly cancelled my subscription the day the item arrived. Does this item filter water? Maybe. Maybe not. Who really knows as the company address is a shell business address and doesn't look like a business to me. Maybe if It wasn't overpriced for a re branded item and timescale wasn't still in the water I wouldn't have been so disappointed and feel ripped off. I would recommend this item from amazon. Just not from this brand or any other that sticks they're brand name on it and charges over double the price.
26 de marzo de 2026
Respuesta de FlowPure
Hi Daniel, thank you for taking the time to share your feedback, and we are truly sorry for the confusion and disappointment this has caused.
To clarify, FlowPure is a UK based brand, however some of our components including packaging are manufactured in China, and some orders are shipped directly from there depending on stock availability and fulfillment location. This allows us to keep production consistent and ensure availability, but we completely understand how receiving a tracking number from a Chinese courier could feel unexpected.
Regarding pricing, our product is not just a rebranded item. It is manufactured specifically for FlowPure and includes quality controlled components, warranty coverage, and ongoing customer support that is included with every purchase. We also stand behind our product and are always here to assist if any issues arise.
We are sorry again that your experience did not meet expectations, and our customer support have reached out to you via email. Please check your inbox (and spam/junk folder just in case) and reply back so we can assist you right away.
Thank you again for your patience.
- The FlowPure Team
I tried to put a new filter in and now…
I tried to put a new filter in and now the whole thing is leaking everywhere and it won't tighten it has been fine until I changed the filter please contact me to rectify this
23 de marzo de 2026
Respuesta de FlowPure
Hi Ben, thank you for reaching out, and we are really sorry to hear about the leaking issue after changing the filter.
In most cases, this happens due to the filter not being fully seated or tightened correctly during installation, but no worries at all, our team has got you covered.
Our support team has already sent you an email so we can gather a few details and help you fix this as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply back so we can assist you right away.
Thank you again for your patience.
- The FlowPure Team
Excellent product and customer service
They have a wonderful product. Well made and easy to attach to the tap. Delighted with it and to having the reassurance of drinking purer water. When I contacted customer service with regard to a misplaced order they were responsive and rectified the problem effectively and efficiently. Highly recommended on all fronts.
10 de abril de 2026
Opinión espontánea
I didn't receive my product
I didn't receive my product. It's been 25 days and customer support is very poor.
23 de marzo de 2026
Respuesta de FlowPure
Hi Md,
Really sorry about this experience. I totally get how frustrating it is when an order doesn’t show up, especially after waiting this long.
It looks like there might have been an issue in transit and in some rare cases the carrier can misplace a parcel. Either way, we are already on it for you.
Our customer support team has reached out to you and they are actively checking everything. They will make sure this gets resolved as quickly as possible for you, whether that means locating the shipment or sorting out a proper solution.
You’re not being ignored, we’ve got you on this and it will be taken care of.
- The FlowPure Team
I think the system is good
I think the system is good, it works well and looks good. It is peace of mind to know you and your family are drinking filtered water. The customer service is absolutely excellent, if you should need to contact them.
28 de marzo de 2026
Respuesta de FlowPure
Hi Reney,
Thank you for sharing your feedback and for choosing FlowPure! We’re really sorry for the delay with your filters. The temporary delay was due to international shipping disruptions, and we completely understand how frustrating waiting can be.
Our customer support team has already reached out to you via email, so please check your inbox, they’re more than happy to help with a solution or any questions you might have.
- The Flowpure Team
Respuesta de FlowPure
Hi Murray,
I’m really sorry for the delay you experienced. It was a temporary issue, and this is not our usual standard. The good news is that I just checked, and your order is expected to arrive today.
Our customer support team also sent you an email with more details, so please have a look. We’re more than happy to help with anything else you might need!
Thank you for your patience and understanding.
- The FlowPure Team
Quality product and customer service
i'm actually extremely happy with both our filter and the customer service. Our filtered water tastes much better than tap water in my area.
I was very sceptical about the fact that the company did not advertise a phone number, which is usually a red flag. However , my experience with their customer service exchanges and addressing of problems has been excellent.
22 de septiembre de 2025
Respuesta de FlowPure
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that our filter is making a difference and that our customer service met your expectations. We completely understand the hesitation about not having a phone number, and we’re glad our team could give you confidence and support.
Your feedback means a lot to us, and we’re more than happy to help with anything else you might need!
The FlowPure Team
Great service and great product
We are so pleased that a professional and personable service still exist. Not only that we received prompt response to our query, but we were also provided with a quick and affordable solution. The product and the service is truly amazing. 🙌
2 de abril de 2026
Opinión espontánea
Respuesta de FlowPure
Hi Sanita,
Thank you for your wonderful feedback! We’re so happy to hear that you found both our product and service helpful. Our team always strives to provide prompt and effective support, and it’s great to know it made a positive difference for you.
We truly appreciate your support and are more than happy to assist with anything else you might need in the future!
- The FlowPure Team
Shipping takes forever. Filters are amazing but shipping takes weeks
Shipping takes a while order in advance
23 de marzo de 2026
Respuesta de FlowPure
Hi Selina, thank you for your review, and we are really sorry about the shipping delay.
This definitely is not our usual standard. Unfortunately, we experienced a one off delay recently due to global shipping disruptions, which impacted some deliveries.
Our customer support team has already sent you an email, so please check your inbox (and spam or junk folder just in case). We would love to help and make sure everything is sorted for you as quickly as possible.
- The FlowPure Team
Excellent product ,superb service
Excellent product ,superb service, ran into an issue with adapters for my faucet soon sorted with efficient professionalism.Thanks
3 de abril de 2026
Opinión espontánea
Respuesta de FlowPure
Hi Gary, thank you so much for your amazing review!
We really appreciate your kind words about both our product and service. We are also glad we were able to quickly sort out the adapter issue for your faucet.
Thanks again for choosing FlowPure, it truly means a lot to us.
- The Flowpure Team
Poor service and weak product
Poor service and weak product. Avoid.
1 de abril de 2026
Opinión espontánea
Respuesta de FlowPure
Hi D W, we are really sorry to hear about your experience and for the frustration this has caused.
Could you please share your contact details with us and let us know a bit more about what happened? We would love to understand the situation better and are more than happy to help resolve this for you.
Thank you for your time and feedback.
- The FlowPure Team
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