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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Professional and prompt support! My iphone screen was badly smashed and I struggled with day to day tasks. Faisal immediately took care of the problem and repaired my damaged phone with as less time... Ver más

Valorada con 3 estrellas sobre 5

While they fixed my laptop, my laptop’s keyboard lights stopped working. Also they lost my laptop charger and gave me a replacement. But my laptop charger was for Australia, and had a converter plug.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'd never cracked my Samsung screen before & my insurance wanted to replace the entire phone whereas I just wanted the screen fixed so I wouldn't lose all my data. The price shocked me a... Ver más

Valorada con 5 estrellas sobre 5

I want to express my deepest gratitude to Faisal and his team for the incredible work they have done. Recovering the data from my old phone was so important to me as it held such sentimental value... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Taller de reparación eléctrica
  2. Servicio de recuperación de datos
  3. Servicio de reparación de teléfonos

Información proporcionada por diversas fuentes externas

We don't like to rest on our laurels and we constantly want to improve ourselves. That's why we want to hear what you think. So please tell us what we do well and more importantly, how we can get better.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Professional and prompt support

Professional and prompt support!
My iphone screen was badly smashed and I struggled with day to day tasks. Faisal immediately took care of the problem and repaired my damaged phone with as less time as possible to prevent inconveniences. He also gave a temporary phone to use to stay connected. Highly recommend. Knowledgeable and 100% trustworthy.

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service.

Great service.
Had phone issues sorted quickly and happily.
Many thanks to John and Faisal.

3 de marzo de 2026
Opinión espontánea
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Respuesta de fone doctors

Glad to get you back up & running James...

Valorada con 5 estrellas sobre 5

Incredible team

I want to express my deepest gratitude to Faisal and his team for the incredible work they have done.
Recovering the data from my old phone was so important to me as it held such sentimental value. The team worked tirelessly to repair my 7 year old iPhone in order to ensure a safe transfer.
I have waited a long time to find someone I could truly trust with this task, and I am so glad I found Faisal and his team.
Thank you for your care, empathy, patience and expertise.

27 de enero de 2026
Opinión espontánea
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Respuesta de fone doctors

Thanks for the kind words Pari-Naz, We're just delighted to have been able to help with something so important...

Valorada con 1 estrellas sobre 5

Aggressive, disrespectful with no manners!!.

If I could give zero stars, I would!!.
I would never go to this place again or recommend to anybody. This situation was at the store 3 Kings Head Yard, London Bridge Station, London SE1 1NA. Their staff member was very rude and abusive to me because I didn’t want to sell him my phone I bring to have repaired. When I bring in my Nokia N95 for repair and your staff member was covering for the owner of the store that’s what he said to me as the owner was away somewhere, the staff member offered to buy the phone from me. I said it’s not for sale. There was another staff member (female) sitting down next to the man that was serving me who asked me to buy my phone when I said no, he looked at his colleague the (female) and because she wasn’t looking in the same direction as him when serving me, (he stuck his middle finger at me) I did not reply with the same gesture because I am better than that and professional after I left my phone. I was walking out of the building and he follows me whispering stuff into my ear with his dirty breath trying to provoke me for a reaction) again I did not react and left the store after collecting my phone. I receive an email from the store saying (My colleague forgot to charge you the VAT Total Due: £13.20 You can pay for this when next in store or by BACS using the details on the invoice.) email was from Faisal Sheikh and Cc: Atif Kazmi in the email. I don’t know if it was your colleague who was disrespectful and rude to me but you need to speak with your disrespectful nasty colleague to have manners and respect for customers because one day he’s going to be disrespectful to someone and they are going to give him a reaction he will never forget. your staff member is a low life, low class tramp, nasty, abusive, disrespectful, bully, unprofessional with no manners or respect whatsoever looking for a fight with customers for no reason whatsoever only because he didn’t get his own way. I will never recommend anyone going into dodgy unprofessional stores and encourage everyone to bring your phone to actual stores who sell and repair your phone that will fix it with all genuine parts and you have guarantee for example, like the Apple store and most importantly you are treated with manners and respect and have guarantee!!.

16 de octubre de 2025
Opinión espontánea
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Respuesta de fone doctors

Hi, we're sorry to hear about what sounds like a truly awful, unnacceptable experience. However, there does seem to be some kind of mix-up.

We moved from Kings Head Yard to London Bridge Walk in early December 2025. Furthermore, whilst Faisal is still with the company, Atif Kazmi left in 2018. Most importantly, the last Nokia N95 repair we undertook was in October 2015.

One of the issues we had at Kings Head Yard, was a very aggressive neighbour (from the floor above) and we often complained about his sexist and racist behaviour. There were times when he would be present in the lab, notably when the senior team were off-site and the reamaining team were not comfortable in confronting him. Regardless, we can only apologise for the offence caused. It doesn't represent how we behave as a company, not in 2015 and certainly not now!

Valorada con 5 estrellas sobre 5

Fast service

Fast service. Friendly and professional staff. A*

13 de enero de 2026
Opinión espontánea
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Respuesta de fone doctors

Delighted to help Jo, thanks for the kind words...

Valorada con 5 estrellas sobre 5

These guys are amazing

These guys are amazing. Its second time I had interaction with them. They are always trying to do their best with affordable price and pickup/deliver option and most importantly they are honest guys. %10000 recommended.

5 de enero de 2026
Opinión espontánea
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Respuesta de fone doctors

Always a pleasure to help Ugurcan; thank you so much for the very kind feedback...

Valorada con 5 estrellas sobre 5

Perfect experience

Setting up a time slot for next day was easy; I then got an email with an approximated price.
They came to collect from my work, brought it back, said they managed to fix it and not exchange the damage part, so charged me the lower range of the estimate via card reader. Honest and the whole thing was cheaper and quicker than iSmash. Perfect experience.

10 de octubre de 2025
Opinión espontánea
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Respuesta de fone doctors

Absolute pleasure to help Jonathan. We love offering a free collection as it let's the team get out of the lab! ;)

Valorada con 5 estrellas sobre 5

Excellent service

They repaired a damamged screen. Very efficient and good quality service with excellent communication.

26 de septiembre de 2025
Opinión espontánea
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Respuesta de fone doctors

Glad we got you back on the mend Michael...

Valorada con 5 estrellas sobre 5

Great service, great prices

They came to my workplace, took my Iphone - fixed the screen and brought it back in a few hours perfectly fixed. Extremely nice customer service.

9 de septiembre de 2025
Opinión espontánea
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Respuesta de fone doctors

We're just hapy to get out of the lab Alessia! :D

Valorada con 5 estrellas sobre 5

Excellent Service

Someone knocked me over and my mobile screen broke. They came the next day picked up my phone whilst I was attending a conference and brought it back in a few hours. I was amazed by the excellent service! Keep up the good work guys

7 de mayo de 2025
Opinión espontánea
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Respuesta de fone doctors

Delighted to help Matthew; we know how frustrating it is when things break through no fault of your own!...

Valorada con 5 estrellas sobre 5

Love these guys

Love these guys. They've saved me one more than one occasion. Phoned at midday, told to come in by 3pm and allow 2hrs. Got there at 2pm, done by 3.30pm.

Samsung screen smash too, at a very reasonable price. Almost granted me justification for the release I got when I threw my phone in the first place, after yet another heinous call with the debt enforcement officer. :)

These guys are your friends. Top chaps to boot!

25 de marzo de 2025
Opinión espontánea
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Respuesta de fone doctors

Hey Jessica, after having to deal with the heavies, you deserve some top-tier service!...

Valorada con 5 estrellas sobre 5

Incredible customer service

I had come across this company today when I smashed my phone during work hours and needed an instant repair. They were so helpful and I got an appointment within two hours. They even offered to pick up my phone from my office to save time. All fixed and returned to me the same afternoon. Incredible customer service and the gentleman who served me (apologies I didn’t catch his name) was absolutely brilliant and so helpful. If I ever have a tech issue again I know who to call. Thank you so much!

16 de enero de 2025
Opinión espontánea
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Respuesta de fone doctors

Making our patients happy is the best part of what we do Mia - glad you're pleased...

Valorada con 5 estrellas sobre 5

Great service

Overall it was great service, we had two broken laptops which they fixed and quickly returned back to us. Would recommend and use again

10 de diciembre de 2024
Opinión espontánea
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Respuesta de fone doctors

Happy to get you up & running...

Valorada con 3 estrellas sobre 5

More problems than fixes

While they fixed my laptop, my laptop’s keyboard lights stopped working. Also they lost my laptop charger and gave me a replacement. But my laptop charger was for Australia, and had a converter plug. I was given a UK one by them, but then had to buy another converter plug. Just not a very seamless experience overall. Wouldn’t recommend, unless they improved.

6 de noviembre de 2023
Opinión espontánea
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Respuesta de fone doctors

Hi Nupur, I can see we repaired a dead Acer laptop for you in February 2017, but don't have any repairs for you after that date. It appears that owing to some time constraints, we were unable to test, so this is something which you requested to "live test". We're sorry to hear that all did not go well. I know it's been some time, but please do reach out if we can help...

Valorada con 5 estrellas sobre 5

Phone wouldn't charge.

I had an issue with my phone whereby the battery ran out and no charger no available would charge the handset. I came across Fone Doctors and they said I could go for a walk-in at their London Bridge office.

After a small consultation, I was contacted four hours later to say the phone was ready and I was informed that my charging port had broken.

Very good prices and added a screen protector for half price!

I even recommended a work colleague on Friday to go there and he was happy with their service.

Great work and keep it up.

17 de junio de 2024
Opinión espontánea
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Respuesta de fone doctors

Really pleased to help Karim and thanks for the recommendation.

Valorada con 5 estrellas sobre 5

Solid service

Quick repair, straightforward advice and a comparatively better price than surrounding competitors. Can't really ask for much more than that.

28 de mayo de 2024
Opinión espontánea
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Respuesta de fone doctors

Quality & value are two of the best things we can give our patients.

Valorada con 3 estrellas sobre 5

had a battery replacement done…

had a battery replacement done requested for the bms to be transferred and they said they can do it then they couldn’t do it I was quite confused as I’ve had this same repair done before with another phone then got the phone back with the error battery message which I had to live with which the whole reason I picked fonedoctor as they did message me back saying they can do it or otherwise wouldn’t have gone to them but once I got my phone back had to give it back in a few times as my phone didn’t last as much pretty much lasted the same amount of time with my previous battery with was around 60% capacity also after giving it in for warranty work still made no difference was without my phone for 3 weeks or so also was missing the bottom two screw which I had to go and source new ones then eventually had to go get a new phone as the phone would just not last a decent amount of time making my iPhone XS perform way better than the 11 Pro .Customer service was great kind people

29 de enero de 2024
Opinión espontánea
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Respuesta de fone doctors

Hi Abu, there are time when we get things wrong and this is obviously one of those times. It's something we'll learn from and we hope to be able to help you in the future...

Valorada con 5 estrellas sobre 5

Great service!

Always fun, incredibly helpful + fix my tech issues straight away!!! The BEST!! But remember to bring sweets, preferably Jaffa Cakes + lots!!

12 de diciembre de 2023
Opinión espontánea

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