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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Formkraft's Merchandise Team has been extremely helpful. I ordered some travel mugs and stainless steel water bottles for our Students' Union Shop and they made the whole process seamless. The period... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

No matter the request, small low value order or major project, the team at Formkraft are always up for it. Able to work to budget or to propose multiple options at different price points when the bri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our account manager James Booth has been fantastic and we have worked alongside him for some time. He is always lovely to talk to, quick at responses and can guide and advise whenever we have questio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic customer service, speaking to a real person who is friendly and welcoming. Actioned order within 10 minutes of the phone call, and the delivery arrived within 2 days of our phone call. I d... Ver más

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4,9

Excelente

TrustScore: 5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(132)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience every time

Great experience every time, very quick in responding to my queries. Quick delivery. Friendly and easy communication

20 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Holly,

Thank-you for taking the time to leave a fantastic review, particularly over the weekend! We are glad you have had such a positive and friendly experience. We pride ourselves on customer service, being responsive and delivering on our promises - so it great to hear your feedback.

Have a great week and we look forward to continuing to work with you in the future!

Valorada con 5 estrellas sobre 5

Jenny at Formkraft was extremely…

Jenny at Formkraft was extremely helpful, very responsive and the team went out of their way to deliver our items on such a tight deadline. I received proofs for each item prior to being printed. I had a large selection of items with large quantities on order and all was received with exceptional quality.

18 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Jamie,

Thank-you for such an amazing review, Jenny will be really pleased to get such great feedback. We pride ourselves on being responsive, exceeding customer expectations and quality - so it is rewarding to hear your positive comments.

We look forward to continuing to work with you in the future.

Catherine Grasier

Valorada con 5 estrellas sobre 5

Excellent service

I have used Formkraft to purchase merchandise for 4+ years and have always found them to be reliable, responsive and knowledgeable. Their customer service and general advice is always excellent.

17 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Laura,

It is great to have such a positive review. Three of our core values are reliability, knowledge and being responsive - so it is fantastic to hear this is what you value about our service.

I will pass on your comments to Andrew who will be thrilled to hear your comments.

Catherine Grasier

Valorada con 5 estrellas sobre 5

Pleasure to deal with

Always quick to respond to emails, and orders are delivered promptly.

16 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Adrian,

Thank-you for taking the time to give Formkraft such a positive review, We pride ourselves on Customer Service and Andrew will be really pleased with your feedback.

Many thanks

Catherine Grasier



Valorada con 5 estrellas sobre 5

Always fantastic service

Always fantastic service, used the company for years. Team are very efficient and friendly

Thanks

8 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Dermot,

Thank-you for review, it is always good to receive feedback and the team will be really pleased to get such positive comments. We pride ourselves on customer service and building relationships and it is great that you have been working with us for such a long time and we look forward to many more to come.

Catherine Grasier
Managing Director

Valorada con 5 estrellas sobre 5

Excellent!

Formkraft were excellent, friendly, and very helpful when ordering t-shirts! I was able to see the design before they were printed, and their customer service was super friendly - an all-round great experience.

3 de junio de 2021
Opinión espontánea
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Respuesta de Formkraft

Carmen, thank-you for taking the time to leave us such a fantastic review, it is really appreciated. The team will be really pleased to get such positive feedback. We pride ourselves on customer service so to get a five star review is really rewarding.

Many thanks

Catherine Grasier

Managing Director

Valorada con 5 estrellas sobre 5

Always a friendly and reliable service…

Always a friendly and reliable service offering quality goods in a quick and effective way. I would highly recommend them to anyone.

30 de marzo de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Brett,
Thank you for taking the time to share your experience with us and for the 5 star rating! It is great that you would recommend us. We look forward to working with you again soon!

Valorada con 5 estrellas sobre 5

Consistently reliable

Buying my office and shop consumables is just a means to an end, so I can persue my own business as a retail bookseller.
Formkraft have for years made this process simple and reliable with excellent availability, delivery and competitive prices (I do price-check periodically).
Frontline staff are always "on the ball" to serve and inform rather than upsell - I don't need coercion!
Their admin is also simple and well thought out. Formkraft's style as a support supplier just works - consistently.

8 de enero de 2021
Opinión espontánea
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Respuesta de Formkraft

Hi Gary,
Thank you for your kind comments and for the 5 stars! It is a pleasure doing repeat business with you. It is lovely to hear that we keep things nice and simple, so that you can effectively run your business. Thanks again and we look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Skills for Health

Our organisation, like many, have had to switch to delivering virtual events where previously we would have lots of opportunities to meet people face to face. We wanted to still add value to attendees virtually, and working with Formkraft has been fantastic as they provided ideas and ways we could create a suitable event pack to send to our attendees. They have been efficient and supportive by regularly communicating with us on the delivery of our "virtual" event packs and the quality has been excellent. Our attendees love the packs, and we're thrilled to have worked with Formkraft who have been instrumental in making this idea a reality. They were also very supportive with creative visuals for our merchandise so we can promote the packs more widely through our marketing channels.

19 de noviembre de 2020
Opinión espontánea
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Respuesta de Formkraft

Hi Skills for Health,
Thank you for the 5 star rating and for your fantastic feedback! It is great to hear that we have helped your business adapt in these uncertain times. We hope that we can continue to support your business with creative ideas and the perfect merchandise to compliment your brand. It is always a pleasure doing business with you and we look forward to working on the next project very soon!

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