I just wanted to say thank you, and also apologise for judging the situation too quickly at the beginning. When the first fountain arrived damaged, I was very disappointed and worried becau... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The two figurines I purchased arrived in a timely manner, were very well packaged and protected, and look absolutely beautiful! I am really pleased with the quality of these delightful pieces of art t... Ver más
La empresa ha respondido
Suzy arrived broken, i sent a photo and email and within a half hour i had notice a new one was on the way. Recieved 2 days later. I have never experienced such attention from any store anywhere ,... Ver más
La empresa ha respondido
It was difficult to make a decision as to which fountain to choose but I think we made the right one. I would have appreciated a bit more information about which date to expect it. At one stage it was... Ver más
La empresa ha respondido
Información sobre la empresa
- Jardín
- también en la categoría
- Contratista de fuentes
- Proveedor de plantas artificiales
- Tienda de decoración e interiorismo
- Tienda de hogar a leños
- Tienda de regalos
Escrito por la empresa
Our group is based on 5 generations of Andalusian art design traditions and started in Australia back in 2013 and has ever since been active in building a strong network of reputable & ethical distributors across the country. Our premium home décor range & quality water features are sold & distributed under our brand Fandango 360 in over 138 décor stockists, 51 garden centres across 3 countries. Fountain Store offers a one stop shopping experience for garden, home and gifts ideas & solutions. We design, produce & sell our collections across Australasia. Design is our strength; variety is our differentiation & exceeding customer expectations is our mantra. Our collections include designer quality ornaments covering New Age, Ocean, Abstract, Angelic themes & high-end tableware. We only select top quality materials for indoor & outdoor use. Our water features range varies in colours, sizes & we even produce custom made designs. We champion variety, value & above all design. Our design concepts stem from unique interactions with our communities, travel experiences, our generational know how & our creative workshop. Abstract art is at the nub of our collections especially for garden ware, art décor feeds the design of our giftware & tableware with a combination of premium materials & exiting colours. This spring we are introducing metal & wall art items. This new collection includes a wide range of Andalusian Moorish metal art items with lighting, candle holders, mirrors & stylish tableware decoration. Our modern range includes abstract art déco, collage & 3D paintings as well as wall hung unique décor ornaments. Get in touch to explore our creative solutions for home & garden space. Be part of our successful distribution network & own part of our exclusive designer items for your home and garden.
Best Quality Fountains in Australia
Escrito por la empresa
- Designer Quality at Affordable Prices
- We design, produce, buy and export over 450 different water features suitable for indoor and outdoor. We only work with ethical suppliers that share our passion for fountains and our history in craftmanship. We use various materials including mosaic, ceramic, clay terracotta, polystone, marble, acrylic and resin. The choice depends on design, functionality, size, weather conditions and longevity and cost. Our sourcing is not limited to one country, rather we are constantly on the look for new exciting places like Morocco, Turkey, Mexico, Colombia, Guatemala, Tunisia, etc... We are currently operating in 6 countries and growing fast to expand into other territories.
Información de contacto
2/2 Rachael Cl, 2128, Silverwater, Australia
- 1300848094
- care@fountainstore.com.au
- fountainstore.com.au
4,6
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Beautiful good quality products.
Beautiful products.Fast and efficient service
The product was as stated, good quality.
I will shop again on this site.
28 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Eliza,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Lovely piece and amazing service
Lovely piece and amazing service. Upon receiving statue it was broken. When I made contact with Fountain Store they immediately arranged for a replacement.
8 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Nicole,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Benjamin from The Fountain Store did…
Benjamin from The Fountain Store did finally get back to me and offered a full refund of my damaged product which is greatly appreciated. Lovely statue and a shame it was damaged in transit.
29 de junio de 2026
Opinión espontánea
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Amanda,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Respuesta de Fountain Store Australia & New Zealand
Thank you very much John,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Beautiful water feature
Fountain arrived quickly and was easy to install. Looks great!
21 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Lynette,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Gonul,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Dawn,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Misleading
I bought water feature knowing that it has light features. When I set it up, there's no lights. I contacted the store, after back and forth, at the end they said there's no light features in that product. It's an error in the system. How come? Mentioned in the website and the instructions too. Exactly the same product. They gave me options to swap with different features which I don't want and a bit a hassle to send it back or partially refund which I agreed on. They said refund will get process the next day. It has been a week, I am still waiting for the refund. It's misleading advertisement, unprofessional, very disappointed.
3 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
I am terribly sorry, you have been provided a 10% discount on a fountain that has no lights but you insisted on lights. This is a 50% discounted fountain with free delivery, not sure what else could we have done. Yet you score a 1 star so unfair and unrealistic.
Quick response to solve a problem.
Quick response to solve a problem for defective remote control.
28 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Susan,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Crass & Crude
Highly deceptive sales techniques, disingenuous & catty management. Proof that you can be surrounded by beautiful things- but still be crass & crude!
13 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
First sorry you feel that our promotion is confusing, second we see that you were happy with our products to come back for more.
Shame we couldn't live up to your expectations on this occasion.
I ordered 4 items spending hundreds…
I ordered 4 items spending hundreds and all I got was one bhudda which was very cheap and nasty very disappointed.
24 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
You are reviewing the wrong company. We spoke to you and you seemed to have placed a large number of items that you don't know who is who. Please double check your orders, we are not the company you reviewing.
Haven’t received it yet
8 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Not sure what the review is for what service, this is utterly fallacious. Your order is for regional delivery, and placed on Monday, tracking shows it is on board a truck for delivery. May be wait until you get the item before posting a review. Have a nice weekend and hope you get to enjoy your item.
Concern 2 satisfaction
To be honest, initially I had some concerns as my order was damaged and then the same item was out of stock but The Fountain Store assisted by letting me choose another feature for more money if necessary - the extra would be waived, and this time a beautiful water feature was delivered safely, undamaged to a family member on the other side of Australia. Thank you for following through. TDP
1 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thanks for the review
Very fast delivery,exactly as described…
Very fast delivery,exactly as described and well packed more than happy with my purchase would definitely order from this company again.
3 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Susan,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Postage and delivery was so very quick
Postage and delivery was so very quick. Communication was easy and also very swift and helpful and outstanding customer service and satisfaction. The company's willingness to help made the process so easy. Highly recommend.
2 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Shelley,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
good product and intime delivery
14 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Harshaal,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Great website quick delivery
Great website quick delivery
My red lady is beautiful packed so well arrived in one piece.
Highly recommend
1 de junio de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Lyn,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
As always very happy with the quality &…
As always very happy with the quality & speed of delivery
31 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much Deb,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Delivery service was over and above…
Delivery service was over and above expectation and prompt. Products are of high quality and worth buying
28 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you very much,
We are incredibly grateful for the 5-stars! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! Thank you!
Warm regards,
Fountain Store
Easy ordering updates turned up day…
Easy ordering updates turned up day early no complaints
28 de mayo de 2026
Respuesta de Fountain Store Australia & New Zealand
Thank you so much for your wonderful 5-star review! We're thrilled to hear you're loving your Water Feature. Your feedback means the world to our small team here at Fountainstore. Enjoy your beautiful rock fountain, and please don't hesitate to reach out if you ever need anything.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.