Foxygold Opiniones 

152
•
TrustScore: 3 sobre 5

2,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m very satisfied with FoxyGold! The customer service is excellent, and David deserves a special mention. He is always friendly, professional, and genuinely goes the extra mile to help his cust... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Poor customer service, I winning some of money and they don't want pay back , i contact with them so many times and no explanation, agents can't help me , always when I contact with agents th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Normaal geen klachten. En de klantenservice is erg fijn. Echter dit keer zwaar teleurgesteld. Via een bonus heb ik totaal 2700 euro gewonnen. Aan alle regels heb ik mij gehouden. Echter na h... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Afgelopen maand wel 6k gestort, zelden dat je boven het bedrag komt wat je gestort hebt. En als het er boven komt is het een paar tientjes. Krijg je is een keer een bonus krijg je letterlijk een paar... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

At Foxy Gold, we believe every player deserves a smooth, hassle-free experience. Whether you're cashing out your winnings or gearing up for the next big play, our lightning-fast, secure payments ensure you stay in the action. The Ultimate Gaming Expedition If you're on the hunt for thrilling games, hidden gems, and nonstop action, welcome to the adventure of a lifetime. Slots – Spin the reels on legendary treasures like Gates of Olympus, Sweet Bonanza, and Table Games – Test your skills with Blackjack, Roulette, Baccarat, and Poker. Live Casino – Enter real-time action with professional dealers in the ultimate treasure hunt. With advanced filters, both treasure-hunting pros and first-time explorers can find their perfect game in seconds.


Información de contacto

Información importante

2,8

Medio

TrustScore: 3 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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2,8

Todas las opiniones

(152)

28 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Stort geen geld, uitbetalen doen ze niet!!

50€ gestort, 250€ gewonnen met eigen geld dus niet bonusgeld. Ben al 6 dagen aan het wachten op de uitbetaling. Ben er bang voor als ik de review lees. Dramatische site qua uitbetaling.

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Legit casino

I don't understand all these negative reviews. My documents were approved within a day and also in one time, and my payout was in my bankaccount within 4 hours on a Sunday. It was a withdrawal of 3K.

27 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Geld gestort en een bonus gekregen waar…

Geld gestort en een bonus gekregen waar ik niet om heb gevraagd. Deze heb ik uiteindelijk helemaal rond gespeel 35x wagering. Opname aangevraagd en afgewezen omdat er niet meer als 5 EUR of USD wagering bonus per bet gedaan mag worden. Ipv mijn originele storting terug te geven ( eigen inleg ) de bonus jog een keer gekregen. Verschillende keren om mijn eigen geld zonder winst uit te keren zodat ik kan stoppen bij dit casino. Maar niet mogelijk. Hele slechte ervaring mee en zijn alleen uit op je geld. Niet gokken hier mensen!

16 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Update my account…

An update they have closed my account with no reason and taken my money real money from me no refund they have stolen my money damn thieves PLEASE PLEASE PLEASE don't play or use this site the are very unhelpful and arrogant and rude I wish I could call them every name under the sun because they deserve it l. I am escalating this to the gaming commission now and reporting them to my bank as fraud damn idiots wast my time.

12 de abril de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I deposited £30 a few days ago

I deposited £30 a few days ago, it left my bank account but didn't go into the casino account. You can't take screen shot of your banking with barclays. I've given all other relevant information. It clearly states I deposited 30 at 17:52 which states paid then at 17:57 says declined which of course no one can see apparently. They can clearly see I haven't used it and they've had the payment but will they put it into my casino account, hell no. They are choosing to ignore me now and not once have I had an apology. I play regularly and in all fairness have never had a complaint till now and then get treated like this. Told them to keep the 30 but will never use them again.
Update.
This is what I've received with no mention of the missing money or an apology. Great customer service.

Cain (Foxygold)

7 Apr 2025, 21:59 EEST

Hello,
 
Greetings from Foxygold!
 
Following your request, we have closed your account with us.
 
We thank you for your time with us and wish you all the best!

Best Regards.
 
Cain,
Foxygold Support 

7 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ben al heledag bezig om mij gewonnen…

Ben al heledag bezig om mij gewonnen geld te krijgen steeds kunnen ze niet is de afdeling bezig

Geld kan je storten terug hallen is heel moeilijk zal hier nooit gokken dit is echt weg gegooid geld en ga hier ook aangifte voor doen oplichter

Ik Zou hier noooooiiiiit aaan beginnen

7 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bonus/withdrawal

€100 bonus was given as a deposit was made. I wagered the bonus x35 as per their terms and conditions (i made sure to read the t&cs before playing, including the long list of excluded games). After the wagering was completed, I had €900 to withdraw. I withdrew €800 and left €100 to continue playing with. My withdrawal has been revoked as they are claiming that I made over the maximum €5 bet, which isn't the case during the wagering, the bet over €5 was made after the withdrawal had already been requested. I have asked for this to be resolved. I will update to a 5* if and when this issue is resolved.

Update: had several emails from multiple agents stating that I was still using bonus funds when the bet was placed. This was definitely not the case. One email claimed that I hadn't completed the wagering requirements, again not the case. The winnings had moved from bonus funds to withdrawable funds. The agent said it was in the t&cs that it was still bonus funds being used - i have re-read the t&cs again today, and pointed out to the agent that this was not stated anywhere in their t&cs, they have not responded to that part of the email.

6 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Charge money from my bank but never…

Charge money from my bank but never arrived to the wallet (twice)also dead spins. Never gonna pay here again. SCAMMERS

4 de abril de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

Hi Ignas,

I’m sorry to hear about your experience. I was unable to locate your account based on the information provided, but I can assure you that all successfully processed transactions do reach player accounts.

To help resolve this, please email us directly at trustpilotsupport@foxygold.com with your account details, and we’ll look into it right away.

Regarding the dead spins, we completely understand how frustrating that can feel. However, it’s important to remember that casino games are based on luck and chance, and all our games are certified and operate under high-standard RTP requirements to ensure fairness.

We hope to hear from you soon so we can assist further.

Valorada con 1 estrellas sobre 5

Penalised for using their site how they intended

Having a big win, then taking over a week for the funds to be withdrawn, sat in "processing" not providing me with any update. After constantly chasing, the funds were finally processed.
2nd big win, and had my withdrawal cancelled and balance "confiscated" due to breaching "bonus T&C's" and betting over 5 EUR. Pretty certain I didn't, then when speaking to live support, stating that I operated within the casinos parameters, they kept repeating the same thing, and closed the conversation. If you play on any other casino, if there are restrictions on bonus funds, it stops you placing that bet. Not here, they let you do what you want, and then when you can try and withdraw, the cancel it and take your balance off you.

You can tell at every point they will do everything they can to not payout. Whether it's delaying the process by a week, hoping you cancel the withdrawal and lose the balance, or try and site some T&C's at you, when all you did was place bets exactly how their own website let you place bets.

Awaiting a response on to when I apparently breached these terms. But think it's ridiculous that I was able to place bets on their site, then when threatened with a withdrawal, they cancel the whole thing.

I have played on many many online casino's before, and this has never ever been an issue. Red flags all over. Great site if you want to play slots. Awful site if you want to try and withdraw any winnings.

31 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never had my free spins 45 Total so I'm…

Never had my free spins 45 Total so I'm banning all communication with. Company. Only got online with site after free spins. Games are terrible no choice.so my saying spend money on yourself. Buy something of temu or wish. Or treat yourself. Most gambling companies bother me but I'm 59 years old this year. More wiser and don't want to waste money. Fed up with time wasting money wasting companies more for younger people. Who believe they can win. Not for me who has been round the block a bit.

30 de marzo de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

Hi Terence,

Thank you for sharing your thoughts. We understand and respect your perspective.

Online casino gaming is a game of chance and should always be seen as a form of entertainment—not a way to make money. It’s important that it’s played responsibly, and we always encourage our players never to gamble with funds they are not fully comfortable with.

If you feel something wasn’t right with your free spins or account, feel free to reach out to support@foxygold.com and we’ll be happy to look into it.

Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM

Poor customer service,
I winning some of money and they don't want pay back , i contact with them so many times and no explanation, agents can't help me , always when I contact with agents they sad difference explanation,
I send many emails and support time didn't reply, one of team member reply to my previous negative review and nothing ,no reply ,no help.
THEY SCAM PEOPLE ,

10 de febrero de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

I’m really sorry to hear about your experience. I was unable to locate your account based on the information provided here, but we absolutely want to help you resolve this issue.

Please email me directly at trustpilotsupport@foxygold.com with your account details, and I’ll make sure your case is personally looked into and followed up properly.

We appreciate your patience and look forward to assisting you.
emma

Valorada con 1 estrellas sobre 5

The worst casino so far I won 3800euro…

The worst casino so far I won 3800euro and I did receive email that the withdrawal is processed and money will arrive shortly depending on my payment method,after few days I did text them how long it will take and they said that the withdrawal is cancelled as I bet over 5 EUR bet and I didn't ,so don't even deposit your money guys

28 de marzo de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

Hi Imrich,

We understand how frustrating this situation must feel, especially after a big win. However, our bonus terms clearly state that the maximum allowed bet while playing with bonus funds is €5.

If a bet exceeds this limit, it unfortunately breaches the promotional terms and can lead to a cancellation of winnings. That said, we’re always willing to work with our players — we’d be happy to offer you the bonus again, giving you another fair chance to play within the rules.

Please feel free to reach out to support@foxygold.com so we can assist you directly.

Valorada con 2 estrellas sobre 5

Unfortunately

Unfortunately, I won €3,300 from this casino. While I did eventually receive the money, I would not recommend this casino for the following reasons:

Poor communication: The only options for support are live chat and email, which makes it difficult to get contact and clear responses.

Slow withdrawals: The withdrawal process takes far too long.

At first, I was worried I would lose all my winnings and wouldn’t be able to withdraw the money, especially after reading so many negative reviews. However, I was fortunate that my withdrawal went through successfully in the end.

I advise you to play at your own risk. Before choosing an online casino, make sure to check the reviews first. Otherwise, you might end up feeling stressed, watching your money appear as a number on their website with no control over it.

22 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Most cancer website up to date

Most cancer website up to date

SLOW WITHDRAWALS, DOGSHIT SUPPORT AND EVERYTHING ELSE ALSO COMPLETE DOG

DO NOT PLAY HERE

26 de marzo de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

Hi,

We’re sorry to hear about your negative experience and truly regret that we didn’t meet your expectations.

At FoxyGold, we’re always working to improve our withdrawal speeds and customer support, and feedback like yours helps us do better.

If you’d like us to look into your specific issue, please feel free to reach out to us at trustpilotsupport@foxygold.com — we’re here to help.

Valorada con 5 estrellas sobre 5

Jätte bra casino

Jätte bra casino

26 de marzo de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

Thank you for sharing your experience with us!

Valorada con 1 estrellas sobre 5

Dont play

Dont play, a lot of dead spins and if you finaly get a bonus its pays crap.

25 de marzo de 2025
Opinión espontánea
Logotipo de Foxygold

Respuesta de Foxygold

We understand your frustration—there’s nothing more disappointing than hitting a bonus and not getting the results you hoped for.

Please remember that all games on FoxyGold are based on chance and powered by certified providers with tested RTP rates to ensure fairness. Unfortunately, outcomes can vary, and tough runs do happen.

If you have any concerns about specific games or your experience, feel free to reach out to us at support@foxygold.com.

The FoxyGold Team

Valorada con 1 estrellas sobre 5

it started good, but after a week of waiting, I can't get it through my head

the first time I played I won 2000 euro's!! which is great, the withdrawal was successful and I got an email the next day by a company called Skyhills that the payment was coming my way. 7 days later, I tried emailing them back on the same address and I was told the email did not exist any longer. still waiting, I contacted customer support on their website. from the start this conversation seemed very hostile and i got messages saying "the funds were confiscated due to breach of our terms and conditions" and "You made bets above 5 euro, you should be able to track your bets and find the exact bet" I did and the bet was 20 cents. After these messages the person on the other side did not respond to my question: were the proof was, and closed the conversation. now is lost 200 euro and al of the funds I won are gone. do not give your money to them!!! it is a waist of time, money, your mental health.

the only reason you and everyone else are getting bonuses is because they can hide behind them, and tell you that you did not play in line with there terms and conditions afterwards. Again, no proof, no money, waist of your time.

17 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Trying to close my account after…

Trying to close my account after telling them I have a gambling problem there saying they haven’t received any emails which I have sent proof off over 10 times and account still open which makes it even more tempting to deposit which i have now done they don’t take responsible gambling seriously customer service shocking

25 de marzo de 2025
Opinión espontánea

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