Quality of product is excellent
Quality of product is excellent. THREE areas of improvement: 1. Website - not easy to view *all* available items (or combos of items) at once...you have to click here and there and then it opens up visibility to other combos of items that can be purchased its a bit weird the navigation. 2. Would have been nice to have a bag for the solar panels the same way we have the nice black padded bag for the generator. I have my solar panels wrapped in a big clear plastic bag ... looks tacky and doesnt protect the panels. I would have been happy to pay for a solar panel bag...I'm not asking for it to be free or included. 3. Customer service takes 2-3 days to reply via email. You guys need to be way faster in today's world. Otherwise,.. the product is outstanding!
Lastly: might be a good idea to write in BIGGER and BOLDER letters somewhere on your site that items from a combo purchase SHIP SEPARATELY - that way customers don't panic when they don't receive all items in the first delivery. I saw the note you guys wrote about this on your site - but that's because I'm an avid reader. I am sure a LOT of your customers miss this completly and end up contacting support to inquire about *missing* items.
Make it BIG and CLEAR. :-)
