Frame It All Opiniones 

714
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We are missing parts for the order. We have left you six messages and several emails, but never have gotten a reply. There’s no way to get a hold of you. You get caught in your answering service machi... Ver más

Valorada con 1 estrellas sobre 5

This is the most disappointing experience I’ve ever had with a company. The customer service is non existent and no one knows where their product is to tell me about the order status. The website stat... Ver más

Valorada con 5 estrellas sobre 5

We were early purchasers of Frame It All’s fences and have had two years enjoying it. We have taken many pictures of our gardens. The fence is in pristine condition and provides a perfect backdrop…wit... Ver más

Valorada con 5 estrellas sobre 5

I had a couple of conversations with one of your employees John. He was so helpful and experienced that it made the ordering process easy. Also I found your product on the Home Depot web site,... Ver más

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Frame It All is your gardening solution for beautiful, easy-to-install raised beds, garden borders, landscape edging, greenhouses, animal borders, trellises and sandoxes


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

714 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 36% de las opiniones negativas

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3,6

Todas las opiniones

(714)

79 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Customer service is horrible

Customer service is horrible. Dealing with this company makes your go around in circles with no resolution. They prefer to email cause they do not want to hear complaints.

2 de abril de 2026
Opinión espontánea
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Respuesta de Frame It All

Thank you for your feedback. We are sorry to hear our customer service did not meet your expectations. The quickest way to contact our support is through our ticketing system here: https://frameitall.com/pages/create-a-ticket and our support team can either email or call you back if requested.

Valorada con 5 estrellas sobre 5

It was delivered in a timely fashion

It was delivered in a timely fashion, for the most part instructions were easy to read and understand.

26 de febrero de 2026
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Respuesta de Frame It All

Thank you for your feedback. We are happy to hear the instructions and delivery timing met your expectations.

Valorada con 1 estrellas sobre 5

I ordered 8 packs of plugs

I ordered 8 packs of plugs, and received 8 plugs. Waiting on a response from customer service.

11 de marzo de 2026
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Respuesta de Frame It All

We are sorry to hear about the missing plugs in your order. We will absolutely get this resolved quickly. I do see your open ticket; you will receive a response from support@frameitall.com

Valorada con 5 estrellas sobre 5

Fantastic all around

Quick delivery. Easy to assemble. Looks great.

20 de febrero de 2026
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Respuesta de Frame It All

Thank you for your feedback. We appreciate your business and taking the time to write about your experience.

Valorada con 5 estrellas sobre 5

Great product and customer service!

Great product and customer service!
Directions could be improved a little.
But sturdy and looks amazing.

10 de marzo de 2026
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Respuesta de Frame It All

Thank you for your feedback. We appreciate your business and taking the time to write about your experience.

Valorada con 2 estrellas sobre 5

I reported and emailed pictures of 3…

I reported and emailed pictures of 3 broken stacking brackets and have not even gotten a response.
Since I can't put it together, I want to return the whole thing and get my $1400.00 back.
Support is non-existent.

6 de marzo de 2026
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Respuesta de Frame It All

We are sorry to hear of the broken parts for your order. We can absolutely assist you with replacements or a return. I show that we have an open ticket with you regarding this order - please check your email for a response from support@frameitall.com

Valorada con 5 estrellas sobre 5

Nice product.

It's very easy to put together, all the parts fit well, and I even had caps leftover, so I drilled holes and capped the joints where the fence poles go into the spikes giving it a cleaner look and keeping out snow and ice. I'll be looking forward to many years of good use.

3 de marzo de 2026
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Respuesta de Frame It All

Thank you for your feedback. We are glad to hear assembly went well and we hope you enjoy the product.

Valorada con 2 estrellas sobre 5

Part of oreder was missing

Part of oreder was missing. Dealing with the AI helpline was very frustrating

4 de marzo de 2026
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Respuesta de Frame It All

Thank you for your feedback. We are sorry to hear that there were missing pieces in the shipment. We can absolutely assist with replacements. The quickest way to contact our support team is through our website on: https://frameitall.com/pages/create-a-ticket

Valorada con 5 estrellas sobre 5

easy ordering and quick delivery

easy ordering and quick delivery. love using these they are easy to assemble and look great. have had these for several years and they still look new.

2 de marzo de 2026
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Respuesta de Frame It All

Thank you for your feedback. We are glad to hear you had a positive experience, and we hope you enjoy the product.

Valorada con 1 estrellas sobre 5

Terrible Company

I did not receive my full delivery and the parts that I did receive had multiple broken pieces. I tried to reach out and could not get a hold of them. They only have an AI answering their phone that does nothing for you.

25 de febrero de 2026
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Respuesta de Frame It All

We are sorry to hear that there were damages in shipping. We can absolutely assist with replacements. The quickest way to contact our support is through our website on: https://frameitall.com/pages/create-a-ticket

Valorada con 2 estrellas sobre 5

Either invest in steel beds, or go with something cheaper

I purchased several beds (you have to buy several to stack if you actually want a raised bed as each side is only 5” tall) 4 years ago and I am replacing them all with the galvanized steel beds I purchased at the same time as the frame it alls that are still in perfect working condition.

The side connectors are plastic and several of them have cracked and are broken, several of the panels are bowed and warped and therefore do not keep soil in them. I purchased the cage to keep out wild rabbits and they’ve been nothing but a pain. Every season I have to purchase new zip ties to reattach the plastic sides (really zip ties at that price point?), the doors are wonky, and you can forget about reaching the back half of your 4 x 4 bed with the cage on.

I purchased the trellis which broke and destroyed one of my beds after a storm. All in all, they are a good concept but not worth the price by half. You’d be better off with a cedar bed which if you price it comes out to a lot less than these and will last you about the same timeframe, or get some galvanized beds and keep them for a decade or more.

3 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

The shipping was fast

The shipping was fast, but the modular style is confusing. I also didn't get all of the parts, but I made do. It has a 30 year warranty, but the plastic joints won't last 30 years.

12 de febrero de 2026
Valorada con 5 estrellas sobre 5

No More Squirrels Eating my Garden

I had a great experience with Frame It All. I purchased one of their animal barrier gardens, and John helped me design exactly what I was looking for. The process was easy, the quality is excellent. This past year has been my first year gardening where the squirrels didn't eat anything from my garden. Highly recommend!

13 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great Advice!

John Brooks asked great questions, listened closely to my unique fence needs, and provide sound advice! A super positive gentleman and outstanding service!

11 de febrero de 2026

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