Framesluxx Opiniones 

I have had to report this company to the FCA for failure to refund me for a returned pair of sunglasses even though there is proof of collection. Someone called Emma keeps replying back to me stating they are looking into it but it is clear Framesluxx have no intention of refunding me. Terrible company which should be investigated!

The presentation of the order was stylish and high end.

Ordering online was seamless and convenient.

Service quality was consistent and professional throughout.

The sunglasses arrived well protected in their packaging.

Excellent service and communication. Fast delivery as all over a very smooth process

Please stay as far as the east is from the west, this website is fake and everything they’re selling is fake, if you return the item don’t expect a refund the number don’t work communicate is horrible, please stay away from this website please I have to report them to my bank

Absolutely dreadful customer service. Took weeks to get the shipping address correct, only to ship the glasses to an address that does NOT receive USPS mail. I originally provided my PO box and they said they were unable to ship to a PO BOX, then proceeded to ship USPS. Three weeks later nothing but empty apologies and promises of the issue being "worked on". Don't waste your time, money, or emotional wellbeing here.

Purchased Chanel Sunglasses for £180 6 weeks ago. returned them straight away as they did not fit, by recorded delivery to the address on the website. The package has been received as sent recorded. But refusing to give a refund and avoiding any contact. The phone number on the website doesnt work. I have been dealing with "an Emma" by email but she is avoiding answering. This is a Bogus Company and Harry Omar the sole director and 100% shareholder should be ashamed of himself as a young entrepreneur treating his customers in this way. It all feels very fraudulent.
DO NOT USE.

I am not sure if it is real , thinking of returning