Frank's The Flooring Store Opiniones 447

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a good sevice from the staff in store, the carpet was fitted by Dan & Rory at the Darlington store on Thursday, they were very knowledgeable, helpful advise, polite & cheerful, great work guys... Ver más

Valorada con 5 estrellas sobre 5

Myself & husband, visited franks a few weeks ago to take a look at the LVT herringbone style floor. We were spoilt for choice, soo many different colours etc. Colin kindly offered to help us find the... Ver más

Valorada con 5 estrellas sobre 5

Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Atrocious. Ordered carpet 22 March, rang to arrange fitting 24 March as advised in a voicemail message, offered 1, 2 or 3 April, asked for 3rd as off work, I mentioned it was a bank holiday but told... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de alfombras
  2. Instalador de moquetas
  3. Contratista de materiales para suelos
  4. Tienda de pisos
  5. Tienda para la reforma del hogar
  6. Proveedor de suelos de madera y laminados

Escrito por la empresa

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

447 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 77% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Warren was absolutely brilliant from…

Warren was absolutely brilliant from the moment I walked in. He helped me choose the perfect carpet and some artificial grass, taking the time to explain the options without any pressure. His product knowledge was spot on, and he made the whole process quick, easy, and stress-free. Great communication, great prices, and genuinely excellent customer service.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi David,

That's great to hear! We really appreciate you taking the time to let us know about your great experience with Warren. We'll pass on your kind words.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

SUPERB AND HELPFUL REDCAR OUTLET

Superb service from the guys at the Redcar Branch, especially Connor and Andrew who we dealt with, We had an issue with a previously purchased carpet and Connor rectified the problem immediately. Very helpful and professional.
First class service all round
many thanks....
Whose Ian as per your reply.?

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi,

We love to hear it! Thanks for taking the time out of your day to leave such positive feedback about your experience with Ian at our Redcar store.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Great Service from Julie thank you so…

Great Service from Julie thank you so much for your help & guidance.
Fabulous Price & supporting our local community.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Karen,

That's what we like to hear! We'll let Julie know how helpful she was. We appreciate you leaving this positive review about your experience.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

great service from Julie at Bishop…

great service from Julie at Bishop Auckland fantastic. Thank you very great job yet again.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Sharon,

We appreciate you taking time out of your day to leave this positive review. We'll pass on your feedback to Julie!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Ian is an absolute gent and wonderful…

Ian is an absolute gent and wonderful ambassador for the store. Their store has the message playing that they are built upon customer care and this is exactly what we have experienced today. The measure of people and a business is what happens when things need a little help and support. Franks are all that you could wish for and more. We very rarely leave reviews as they all read a little bit staged. But this is genuine from people who have lived their lives in and around Stockton.
Thank you Ian and your team. You truly have gone over and above.
5* and some.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Paul,

Thank you for leaving such a positive review. We're so glad to hear Ian was a huge help during your experience at Frank's The Flooring Store. We'll pass on your kind words.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Amazing service in the Guisborough…

Amazing service in the Guisborough store by Lorraine, lovely friendly and very efficient

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Rosie,

Thank you for kind words! Lorraine at our Guisborough store will be thrilled to know how helpful she was to you. We'll pass the message on.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Excellent service.

Excellent choice of carpets.
Len, was extremely helpful and knowledgeable.

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Lisa,

Amazing to hear! We're so glad you had a great experience with Len at our Bishop Auckland store. We'll be sure to let him know how helpful he was.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Jules at Bishop Auckland

Jules was very helpful and explained everything in detail to me. Very friendly lady and excellent service. Really appreciate all the help I received and my flooring is beautiful!

19 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Jess,

Thanks so much for taking the time to leave such a lovely, positive review about your experience with Julie at our Bishop Auckland store. We'll pass the message on!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Nathan at Coulby Newham

Visited the Coulby Newham store and was advised by Nathan, his knowledge of the products were amazing , he also advised on fitting arrangements which were very welcome, a very pleasing experience, it's easy to see why the staff "love carpet's " will be back soon

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Jim,

We're so pleased to hear you had a great experience at our Coulby Newham store with Nathan. We'll pass on your positive feedback!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Great choice

Great choice, great prices!
Spoke to Julie in the Bishop Auckland store who was very helpful and really made the process easy.

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Helen,

Thanks for taking the time to leave us a review! We'll be sure to let Julie know how helpful she was.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Warren was very knowledgeable

Warren was very knowledgeable about the products and which carpet would be appropriate for each room. The company has a wide and varied range of quality carpets.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Malcolm,

That's what we like to hear! We appreciate you taking time to leave this positive feedback and mention Warren. We will pass on your kind words.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Warren helped me some much took the…

Warren helped me some much took the stress out of my shopping experiance gave me a good price and advice thankyou warren

16 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Lisa,

Amazing! Thanks for your positive feedback. Warren will be thrilled to know what a help he was for you.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Great service from Colin

Great service from Colin. THANKS

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Nadine,

We'll pass your lovely feedback on to Colin. Thanks for taking the time to review us!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

I visited the coulby Newham store…

I visited the coulby Newham store recently and had been served my Nathan. Nathan was very helpful and had great knowledge about all the different styles of flooring, he then helped me pick the best flooring for my living room with a great price. Thank you

22 de octubre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Michelle,

We love to hear it! So glad that Nathan at our Coulby Newham store was a huge help in the decision-making process.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Very helpful service from Mal at Coulby…

Very helpful service from Mal at Coulby Newham. Has great product knowledge.

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Pamela,

Thank you for your kind words! Mal at our Coulby Newham store will be thrilled with your positive feedback.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

No hard srll

I visited the Bishop Auckland store with a vague idea of what I wanted, but feeling quite overwhelmed at all of the choices. Julie took the time to explain to me what my options were and explained the difference in flooring types to me. I was able to upgrade from what I originally thought I would get and still came in on budget. She didn't give me a hard sell and left the decision to me. Thank you again Julie!!

27 de octubre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi Craig,

We really appreciate you taking the time to leave this positive feedback. We'll let Julie know she was able to help you find your perfect flooring!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

I always use Frank’s for all my…

I always use Frank’s for all my properties — Warren is consistently helpful, offering excellent service and great prices. The fitters are reliable, efficient, and do a fantastic job every time. Highly recommended!

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi David,

We love to hear it! Thanks for your kind words, we'll be sure to let Warren know he was a huge help.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Julie from bishop Auckland store

Julie from bishop Auckland store, was very helpful and safe us alot of time choosing our flooring. It was a pleasure have her serve us and she very well mannered and polite.

12 de noviembre de 2025
Opinión espontánea
Logotipo de Frank's The Flooring Store

Respuesta de Frank's The Flooring Store

Hi,

We really appreciate you taking the time to leave this positive review sharing your experience at our Bishop Auckland with Julie. We'll let her know!

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Mark at skippers Lane store

Mark at skippers Lane store
Was very helpful and polite and helped us get the best deal on our LVC flooring and living room carpet , nothing was to much trouble for him would highly recommend him
Excellent customer service spot on .

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Frank's The Flooring Store

Hi,

Thanks so much for leaving such a positive review and mentioning Mark at our Middlesbrough store. We'll pass on your great feedback to him.

Thanks,

Team Frank's

Valorada con 5 estrellas sobre 5

Nathan Coulby Middlesbrough Parkway

Nathan Coulby Middlesbrough gave me the best service. Im some indesive that he helped me so much im very grateful and will recommend and return to this store

10 de noviembre de 2025
Opinión espontánea
Logotipo de Frank's The Flooring Store

Respuesta de Frank's The Flooring Store

Hi Julie,

We love to hear that Nathan from our Middlesbrough store made your experience at Frank's The Flooring Store a good one. We'll pass on your kind words!

Thanks,

Team Frank's

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