Excellent service by the agent I spoke to on the phone. Very reasonable costs for cancelling my policy and very nice person to deal with. Unfortunately the insurance with the telematics device is not... Ver más
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Consulta las opiniones de los clientes
Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my... Ver más
La empresa ha respondido
I spoke with Gloria at Freedom Brokers today and she was incredibly helpful throughout the whole process. I needed to cancel my insurance as I’ve returned my vehicle and I’m currently using a cour... Ver más
La empresa ha respondido
Grace was extremely helpful as I needed to add a driver to the policy which was done with her help over the phone. Grace also helped set up the online details for me to inspect the policy. Result I... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Freedom Brokers
Escrito por la empresa
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Escrito por la empresa
Información de contacto
4,4
Excelente
7 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
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Excellent service by the agent I spoke…
Excellent service by the agent I spoke to on the phone. Very reasonable costs for cancelling my policy and very nice person to deal with. Unfortunately the insurance with the telematics device is not for me. And I don't recommend anyone ever have a telematics device. It's a con and a way for insurance company's to put up your premium. And if you live in the country and drive smaller roads it will not be for you either. I actually drive below the speed limit and supposedly the telematics device picked up that I was speeding. 🫤🤷🏻
5 de mayo de 2026
Opinión espontánea
Yulanda gave me great customer service…
Yulanda gave me great customer service it was quick and efficient. Thanks again
8 de mayo de 2026
Opinión espontánea
No problem and great renewal price
8 de mayo de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you for your 5-star review.
We’re delighted to hear you had a straightforward experience and secured a great renewal price.
Thanks for choosing us.
Renewing my insurance policy was so…
Renewing my insurance policy was so simple and easy
8 de mayo de 2026
Respuesta de Freedom Brokers
Thank you for your 5-star review.
We’re really pleased to hear that renewing your insurance policy was simple and easy.
We appreciate you taking the time to share your experience.
Grace was extremely helpful as I…
Grace was extremely helpful as I needed to add a driver to the policy which was done with her help over the phone. Grace also helped set up the online details for me to inspect the policy.
Result I re-newed the policy & saved some money.
Very happy 5 Star rating.
7 de mayo de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you so much for your fantastic review.
We’re delighted to hear that Grace was able to support you with adding a driver and getting your online account set up.
It’s great to know the process was smooth and that you were able to renew and save money too.
We’ll be sure to pass your kind comments on to Grace, she’ll really appreciate it.
Very easy to follow insurance…
Very easy to follow insurance application process.i would highly recommend Freedom Brokers.
6 de mayo de 2026
Respuesta de Freedom Brokers
Thank you very much for your 5 star review.
We are pleased to hear that you found the insurance application process easy to follow.
We truly appreciate your recommendation and are glad we could provide you with a smooth and positive experience.
If there is anything more we can assist you with, please feel free to get in touch.
Easy to follow instructions made…
Easy to follow instructions made everything go smoothly.
5 de mayo de 2026
Respuesta de Freedom Brokers
Thank you so much for your 5-star review. We're delighted to hear that our easy-to-follow instructions helped everything go smoothly that’s exactly what we aim for.
We really appreciate your feedback and continued support, and we’re glad we could provide you with a positive experience.
Fast & friendly service
Fast & friendly service. Lovely well spoken person. Very well informed on product. Yolnda was excellent in every aspect. Forgive if name is spelt wrong. Highly recommend freedom brokers beat all of my other quotes by miles.
5 de mayo de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you so much for your fantastic 5-star review. We're delighted to hear that you received fast and friendly service, and that everything was explained clearly.
Yolanda will be especially pleased to know how highly you spoke of her , we’re very proud of our team’s knowledge and dedication to helping our customers find the best options.
It’s great to hear we were able to beat your other quotes and provide real value.
We truly appreciate your recommendation and look forward to helping you again in the future.
Respuesta de Freedom Brokers
Thank you for your 5-star review. We are pleased to hear you were happy with the price of your insurance and that we were able to offer you a competitive option.
We appreciate your feedback.
Respuesta de Freedom Brokers
Thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the fast service that’s something we work hard to deliver.
We’re sorry to see we didn’t quite meet your expectations overall, and we’d love to understand what we could have done to make your experience a 5-star one.
We review all feedback carefully to help improve our processes and the service we provide. If there’s anything specific you feel we could improve, please do let us know.
Respuesta de Freedom Brokers
Thank you for your kind feedback. We’re really pleased to hear you found the process easy and that you’re happy with the service. It means a lot to us, and we look forward to supporting you again in the future.
Shocking!!
Do not get a black box from this company!!!! Got my son’s insurance that had a mandatory black box. He’s 25, been driving 18 months and a named driver on my own car and has done from the day he passed his test. Unbeknown to both of us the scoring on “late night driving” is way below their “standard” my son is a hard working guy, most days are 12-16 hour shifts for him which some mornings he’s up and away at 4am…. Apparently this isn’t good practice for this company as they score you low on nighttime driving between the hours of 7am and 11pm. He is now being threatened to have his policy cancelled if this score doesn’t improve!!! How is a young guy willing to work and put in every hour under the sun meant to keep up with the companies black box demands if he’s penalised for getting up to go to a job that’s normally very early starts! This is putting massive stress on him!! Once he gets his next pay he will be cancelling this policy and going elsewhere as this is shocking and customer services have advised there is nothing they can do 😡
1 de mayo de 2026
Opinión espontánea
Respuesta de Freedom Brokers
We’re sorry to hear this and understand the concern caused.
For clarity, drivers are not scored negatively for driving between 7:00am and 11:00pm, as these are core driving hours. Night-time driving that is monitored more closely is 11:00pm to 5:00am.
Driving during this time isn’t prohibited, but does mean that speed, braking and cornering scores must remain within the insurer’s criteria.
When a telematics policy is taken out, customers are advised before the policy goes ahead that the device will monitor speed, braking, cornering and night-time driving. If regular night driving is expected, a telematics policy may not always be suitable.
We would be happy to look into this further, however as this review is not in the policyholder’s name, we’re unable to trace the account.
Please provide the policy reference number here or contact our customer services team so we can review the concerns. We would also be very surprised if our team advised there was nothing we could do, unless the driving score was very poor.
We hope you’ll allow us the opportunity to investigate.
Great price and easy to use site.
27 de abril de 2026
Respuesta de Freedom Brokers
Thank you very much for your review. We are glad to hear you found our prices competitive and the site easy to use. We really appreciate your feedback and your support.
Respuesta de Freedom Brokers
Thank you for your review. We are pleased to hear you found our online service very quick and appreciate you sharing your feedback.
Question answered
Question answered, with no issues . Thanks Precious.
30 de abril de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you for taking the time to leave us a review. We’re delighted to hear your question was answered with no issues.
Precious will be really pleased to hear your kind words. Thanks again for choosing us.
Very happy with the service was…
Very happy with the service was explained over the phone second year with them
29 de abril de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you for your review and for choosing us again for a second year, we really appreciate your continued trust.
We’re pleased to hear you were happy with the service and that everything was clearly explained over the phone. If there’s anything we could do to make your experience a full 5 stars next time, we’d always love to hear your feedback.
We look forward to helping you again in the future.
The callcenter lady
The callcenter lady, Courtney, was really friendly, and assisted with my queries very efficiently. Thanks!
29 de abril de 2026
Opinión espontánea
Respuesta de Freedom Brokers
Thank you for your lovely feedback. We’re so pleased to hear that Courtney was friendly and able to assist with your queries efficiently.
We’ll be sure to pass your kind words on to her. Thanks again for taking the time to leave a review ,we really appreciate it.
I Achieved a better price on line…
I Achieved a better price on line rather than the operative
26 de abril de 2026
Respuesta de Freedom Brokers
Thank you for the 5 star review. We appreciate you taking the time to leave this and are pleased to hear we were competitive for you.
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