freetobook Opiniones 

229
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have just this second spoke to Heather from freetobook,and with a click of a button she has saved my company £££££ enabling customers to book direct through my website and bypassing expensive book... Ver más

Valorada con 5 estrellas sobre 5

This is probably my 2nd review, but just this morning using Freetobook and looking at the interface. ITS JUST AMAZING. Visually there is just so much information on the diary. I saw a new booking fro... Ver más

Valorada con 3 estrellas sobre 5

What do you expect when something is sort of free lol it beat my expectations although some of the page set outs and labels are clumsy. The log in button in the front page is grey and small and usuall... Ver más

Valorada con 5 estrellas sobre 5

FreetoBook has been excellent from the start. It was easy to set up, even for a non-techy like me. We have a small bed & breakfast and are trying to move away from costly OTAs. FreetoBook was easy to... Ver más

Información sobre la empresa

  1. Compañía de software

Sobre freetobook

Escrito por la empresa

Powerful booking software for independent accommodation businesses, with features covering everything you need to take control and grow your bookings.
At freetobook, we believe that technology should empower people and businesses, not restrict them.
With freetobook you manage every aspect of your guest bookings from one place.
Switch to freetobook
More direct bookings - More time - More Support - More Control

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

229 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(229)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quite simply the best in the business

Always a fantastic service with this company. Any queries are dealt with quickly and professionally.
Stays ahead of the game for us to offer a great service for our customers and offers us an incredibly reasonable cost.

2 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Responsive. friendly and dynamic

Always responsive, supportive and with our best interests at the heart of whatever they do. Freetobook have a close knit team of really friendly people and will go the extra mile or km to deliver a 1st class service.

2 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

FreetoBook Rocks - even after 10 years usage

We used FreetoBook and then went to another large UK company for a year. That was ten years ago.

Over the past 10 years we have not had a single "bump in the road" with our relationship. The platform is stable, totally reliable and very flexible.

The costs are probably shockingly low, out of the box you will be up and running in a day or so, if you want access to 7% bookings then for for a few pennies you gain access to Google Hotel Ads at less than half price of the other OTA's.

Stripe payments neatly integrated that reconcile with QuickBooks and integrated mailers that engage and entice the Guest pre-arrival and after departure ensure your business runs on Nitro.

The support has since day one been outstanding, staff training is beyond reproach and as a consequence this rating is probably ten years too late but non the less offered with thanks.

Many thanks to Heather, Sandra, Eleanor, Iain, Alison and others.

2 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and service

The Ivy - An English Bed & Breakfast, Warrenton, NC
I switched to FTB last year, I had been resistant to change, when I finally did, I wished I had done it much sooner. The transition was extremely easy.
Any questions I have had, have been responded to very quickly. One time I asked about something that wasn't available, instead of telling me it wasn't available and I would have to put in a request to the developers, I was told, the request had already been submitted to the developers!
It is good to know that the basic service truly is completely free and I pay for the add-ons that I need.
Great job all round!

11 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolute 5-Star service

Absolute 5-Star service. I don't mind if I have a question or an issue with freetobook as their customer service is entirely customer focussed. They work very hard to ensure that we, the accom owners, have all the tools we need to make our bookings work smoothly and in our favour.

Great products and good access to help and advice is essential and freetobook always provide the goods.

10 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend, excellent company and support team

We moved our holiday accommodation business Shaw Farm Holidays to online booking a few years ago and decided to try freetobook to start with due to no up front costs so had nothing to loose. The set up process was relatively straight forward and only took a couple of hours for 6 properties. The customer support was fantastic for the couple of minor questions I had. Since then we have had absolutely no regrets and have no intention of moving to a different booking system. We have started to pay for some of the add ons to help manage our business but the cost is still far below any other booking systems out there. We love the fact we can pick and choose which paid features to have to best suit our business. They are constantly adding new features and upgrading the system and we have never experienced any technical problems at all. Thank you and keep up the good work!

23 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent support from Sandra

I recently added Channel Manager to my Freetobook system for my holiday accommodation. This went very smoothly but at the same time I was having problems with the connectivity between Freetobook and the Stripe payment system.
In addition to dealing with the Channel Manager integration, Sandra also pick up my other query and resolved that too, even though it wasn't technically her area.
Absolutely brilliant customer support from Sandra!!!

12 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

You won’t regret signing up to FTB

One of the best decisions I made was to sign up with Freetobook. As a guest house owner life became much easier, no more double bookings, a booking system easy to run, clear, concise and simple. Knowledgable friendly staff who respond quickly with help and advice and many additional extras which have impressed our guests. You’ll never look back.

30 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

very pleased with the ease of setting…

very pleased with the ease of setting up bookings for our small caravan site and all the choices we had - to set minimum lenght of booking, to have a tailored confirmation to the customer and many other nice options that make it very personal to our site and yet standardised and easy for the customer to use - we are getting good reviews from our customers who like the online booking

27 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Never looked back!

Having used another booking system for so long, like many businesses, thought it was easier to carry on with what we knew. After taking a leap of faith with Freetobook, I have to say, we have never looked back. The system offers a perfect balance between being simplistic yet advanced enough to do everything we need and more. A special mention to the support team who are just a phone call away and offer solutions in a truly professional way. After having the busiest summer season we have ever had, our greatest asset was definitely Freetobook

3 de septiembre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Limited payment option

the software looks good, but the payment system is not international and limited to some countries, so it makes the whole thing useless for me.

5 de agosto de 2021
Opinión espontánea
Logotipo de freetobook

Respuesta de freetobook

We have a full integration with the Stripe.com payment gateway which is currently available in 46 countries; more are added over time. You can check if Stripe work in your country on their website: https://stripe.com/global
The reviewer's profile indicates they are in Philippines, which is currently in "preview" mode on Stripe and an owner could request an account. :)

Valorada con 5 estrellas sobre 5

We heard of free to book through a…

We heard of free to book through a friend, having just set up our New B&B on Skye we were looking to make the booking system easier I made contact with them and OMG they where brilliant, any concerns I had they had an answer. everything they said just made perfect sense. every one is so helpful and knowledgeable and everything is so intuitive. we have an account manager (Heather Scott) she is brilliant she talked me through every process of setting the whole thing up with simple to use video tutorials and advice we are now set up and the bookings are coming in. I would highly recommend them to anyone they are fantastic 10/10

20 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super professional

Freetobook is a professional group who are willing to develop new products to the customers requests. We could not have asked for more - they were brilliant

29 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Only signed up to a channel manager a…

Only signed up to a channel manager a couple of months ago, I know I made the right decision with Freetobook, seeing and responding to all my bookings are so much easier now. Wished I had done it sooner.
The support given to any questions is brilliant. Would definitely recommend.

19 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Fantastic. I cannot recommend the ftb team highly enough. I am not competent at computer configuration/use and need my hand held at every step. The team are all patient, knowledgeable, caring and helpful. My business has flourished under their amazing support.

5 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to set up

I resisted using them for years as I thought it would be too difficult to change! Over lockdown, I had time on my hands so I took the plunge! Wish I’d done it years ago! When I got stuck, help was at hand….and quickly.
If I can set it up, anyone can. Also just realised that I forgot about the messaging arrivals and departure templates that will save me so much time. Thanks F2B

5 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service with real people…

Fantastic service with real people answering queries via the help system or by phone. A small UK business where you get to know the people running it. The channel manager is brilliant. You set up the pricing and discounts you want on FreeToBook - very easy to do, and they setup these discounts on all your channels for you. A single place to maintain prices - a dream. And the costs must be the lowest in the industry at £1 per booking!

20 de abril de 2021
Opinión espontánea

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