Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

All went well until issues arose with the product, the seller now seems not to want to answer emails or phone calls regarding what has turned out to be a faulty item. I've tried on numerous occasi... Ver más

Valorada con 5 estrellas sobre 5

Quick delivery, bought tent for son’s birthday, waited till he actually used it before reviewing. He went wild camping with it in the peaks, loves it, lightweight to carry in his backpack while rambli... Ver más

Valorada con 5 estrellas sobre 5

I bought the very last Trisar 2 2D tent that Freshair Junkie had in stock, for about half the price than everywhere else was charging. It was the weekend so I didn't expect shipping notice until Monda... Ver más

Valorada con 5 estrellas sobre 5

Ordered a Wild Country New Trisar 2 Semi-Geodesic Backpacking Tent. Arrived very promptly. Had a couple of questions about the tent that were answered very promptly, courteously and efficiently, and... Ver más

3,0

Medio

TrustScore: 3 sobre 5

415 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(415)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great, responsive customer service

Ordered an item and within the expected timeframe received confirmation that this had been dispatched. A while later when I hadn’t received it, it became clear that Royal Mail still had the parcel in their system.
Notified Freshairjunkie and their customer service was excellent as they resolved the matter quickly and I soon had the item I had ordered.
Problems happen from time to time, but it is how well they are rectified that defines good customer service.
Well done and thank you Freshairjunkie.

14 de agosto de 2021
Valorada con 5 estrellas sobre 5

1st class

These guys are great, can't fault them at all. Top class service, fast delivery and unbeatable prices. Couldn't ask for more really and I'll definitely use them again. Thanks a lot.

2 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

All round great

when I was searching for a Wild Country Helm Compact 1 tent, Freshairjunkie had the best price, a great selection which made my decision making worse haha and super quick delivery times. Will defo use them again!

12 de julio de 2021
Valorada con 5 estrellas sobre 5

Delivery was quick.

Delivery was quick.
Only put the tent up in the back garden so far just to check it. All good, can’t wait to take it camping.

6 de julio de 2021
Valorada con 1 estrellas sobre 5

Delayed delivery. No help from anyone.

Spent £590 on a tent. Sent by Parcelforce who said the delivery would take on Friday then didn't turn up. Parcelforce customer services said they would put it for Saturday delivery then they didn't. It's 7PM Monday and no deliveries yet. Contacted Parcelforce again to be told to contact the seller. Contacted the seller and, although polite, but failed to provide answers to the delivery and order cancellation as I asked. Some may argue it's not a seller's fault but it's a business decision to use RM and PF. There are other couriers in the market who stopped using covid as an excuse long before to cover up own faults. Same driver name on Friday and Monday and even I saw the van passing near my street on the live tracker so no excuse. Looking at the reviews, I'm not the first one to mention about their delivery options. Perhaps it's time to review the delivery partners. To be clear, it's a London postcode and I received parcels from other couriers including RM without any issues on Friday and Monday. The product was marginally cheaper than other websites but should have gone to others who use DPD.

Update 29/07/2021
Amex sent a copy of shop's response where he referred the case as a fraudulent. I have escalated this to Amex and Stripe and made it clear they file a case against the merchant. Now I have a copy of call recordings with Parcelforce where they confirmed that the shop never contacted the carrier to query a location of the parcel. This is going to the Trading Standards now.

5 de julio de 2021
Opinión espontánea

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