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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The phone cases are really good, scratch resistant and really protective (I’ve dropped my phone a couple of times already). The canvases are brilliant additions to my walls and a great talking poin... Ver más

Valorada con 5 estrellas sobre 5

I recently had some issues trying to order a quality case for my new iPhone. I should have gone to Frome 1st, because this case is amazing. It’s so unique (I went with Rogue One) but it’s also a gre... Ver más

Valorada con 4 estrellas sobre 5

The canvas came stretched crooked and because the picture is made up of lines it's very obvious. If you're selling framed canvas you'd think stretching them straight would be a priority and you'd h... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Bait and switch. Be warned, unless you pay extra, you will get washed out dull faded prints that don't match the product; which is vaguely explained buried in a FAQ they expect you to know and us... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Frome offers a unique perspective on your favorite movies. The whole movie is condensed into scene colors and placed on a panoramic canvas. Perfect for all movie lovers and fits any home decor perfectly!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

307 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(307)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My phone case is a perfect blend of…

My phone case is a perfect blend of style and protection. The design, inspired by an iconic movie, is both vibrant and detailed. It fits well, feels sturdy, and is a great conversation starter among fans. Highly recommend!

8 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor Quality Control

I have only bought the phone cases but the first one I bought I guess I clicked the cheaper snap one and not the actual tough one. Come to find out they don’t allow returns on anything. Oh well but both cases I have poor quality control with some parts of the case bending or warping. Outside of that the case is very beautiful

11 de enero de 2025
Valorada con 5 estrellas sobre 5

We adore these!

Three are now displayed side by side in our living room, with plans to expand the set. They're fantastic for sparking discussions, and even those who don't recognize the films can still enjoy them as art.

12 de diciembre de 2024
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you Zara!

Valorada con 2 estrellas sobre 5

Disappointed

The colors in the phone case are not as vibrant as shown in the pictures on the website. The lines near the camera opening are skewed which detracts from the look of the case. There is also a small white speck on the front. I don’t see wonky skewed lines in any of the case photos on the Frome website so I assume something went wrong when mine was produced. If Frome allowed returns I would send this back for sure.

17 de enero de 2025
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you for sharing your feedback with us. We’re sorry to hear that your phone case did not meet your expectations. At Frome, we strive to deliver products that match the quality and design showcased on our website, and it seems we fell short in this instance.

The skewed lines and white speck you mentioned may indicate a production issue, which we take very seriously. While we normally do not offer returns but we do return/refund if there is a quality issue. Please reach out to our customer support team at support@frome.co with your order details and photos of the case, and we’ll do our best to make things right.

Your satisfaction is important to us, and we truly appreciate your feedback as it helps us improve.

Thank you for choosing Frome, and we hope to have the opportunity to provide you with a better experience in the future.

Valorada con 1 estrellas sobre 5

Poor production

Was super excited to order this on the website several times jumping back-and-forth on which I wanted how big it was gonna be finally ordered one with a discount for Christmas. I’m so excited we came in. Packaging was fine. Took it out. They use cheap nails cheap, wood picture has no backing….Very disappointed in the production!!! Sadly would not recommend. I hope this was just a one time thing and mine was the one that fell through the cracks.

26 de diciembre de 2024
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

We take customer satisfaction very seriously and are disappointed to hear about this experience. However, after reviewing our records, we were unable to locate any purchase or interaction matching the details provided. Additionally, the issues mentioned do not align with the quality standards of our products. If you have any additional details or concerns, we encourage you to reach out to our customer service team so we can assist you further

Valorada con 1 estrellas sobre 5

So disappointed and being ignored

I ordered my second case from FROME for my iPhone during black Friday. I'm in the UK. It has arrived but the colours are all wrong and do not match website photo or the film (A New Hope).

I've emailed twice and had no response.

I would like a refund but am being ignored.

16 de diciembre de 2024
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused. Upon reviewing your order and correspondence, we see that we responded to your emails and also processed a replacement for your case.

It’s possible that our response may have ended up in your junk or spam folder, and we’re sorry for any frustration this might have caused.

We genuinely value your support and are committed to ensuring your satisfaction. If there’s anything else we can assist with, please feel free to contact us directly at support@frome.co or you can also DM us on our social media account https://www.instagram.com/officialfrome/

We kindly request that you update your review to reflect this resolution, as it helps us continue to grow and serve our customers better. If you are not happy with the resolution then please do let's know and we will do our best to help resolve your concerns

Thank you for your understanding!

Valorada con 5 estrellas sobre 5

Beautiful Cases and Wonderful Customer Service

I’ve been wanting one of these cases for forever, so when they had their Black Friday sale I couldn’t pass it up. Unfortunately when it initially arrived, the case did not match my phone. Olivia and the rest of the Frome team worked quickly and communicated well to help resolve the issue, and now I have a case that fits my phone and my favorite movies with me everywhere I go!!

9 de diciembre de 2024
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you so much for sharing your experience! We’re thrilled to hear you’ve been eyeing one of our cases for a while and took advantage of our Black Friday sale. We sincerely apologize for the mix-up with the initial order, but we’re glad Olivia and our team could quickly assist and get the perfect case to you. It’s wonderful knowing you now have a case that fits your phone and represents your favorite movies—exactly as it should be! If you ever need anything else, don’t hesitate to reach out. Enjoy your new case! 😊

Valorada con 2 estrellas sobre 5

Not the best quality, refusing to replace defective case

Ordered three cases - Barbie, Pretty Woman & Bend It Like Beckham. The latter two cases were fine but Barbie was noticeably darker than on the website and the lines towards the bottom crooked and sloped upwards. Sent message and evidence of this - got a response saying that they acknowledged a difference in colours but apparently it wasn't enough to warrant a replacement being sent. There was nothing said at all about the wonky lines, which actually bothered me more than the colours! I've now opened a case with PayPal and attached all evidence of the issue and my conversation with them. Ridiculous given that all they had to do was send another case. I'm not even after a refund. In addition to this, which definitely needs mentioning, is the overall quality of their 'tough' cases. Not as protective at all as other cases in this price range, particularly Casetify and Burga. I'm a phone case addict - I easily have around 100 cases - so I own them from everywhere. Other brands selling tough cases make sure the edges of the case are elevated to provide some screen protection if the phone is placed or even dropped face down. These cases have barely a millimetre of elevation, meaning that your screen will get damaged or smash if you drop it face down. The edges of the rubber are also quite sharp and rough in comparison to Burga cases. My phone is not at all comfortable to hold when using one of these cases. Considering I only purchased during the sale, I'm not too bothered and I'll ensure I don't use these cases when I'm out and about and more likely to need better protection. But for full price? Absolutely not worth it at all. Regardless of whether I get a replacement case or not, I won't be buying from this company again due to questionable customer service and the poor quality of their cases.

28 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

My first case arrived with a flaw, but they immediately shipped me a flawless replacement. They were also very thorough about keeping me updated on the shipping. It's already survived a few drops, and the buttons all work nicely.

19 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Protects phone at extreme heights!

I bought a case of my favorite movie (Steel Magnolias) it’s beautiful and sleek but the best part of it is it is VERY protective. I dropped my phone from a rollercoaster loop and when I eventually got it, the phone didn’t have a mark on it! As well as the case itself was in pretty good shape! Highly recommend!

17 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful customer service

My FROME came broken. They sent me a replacement free of charge!

21 de febrero de 2024
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

We are sorry to hear that your canvas was damaged but rest assured that you will get the replacement. Our customer service has requested pictures of the damage, please respond to the email with pictures and we will process it. We always respond to our customers and your satisfaction is of utmost importance to us and will ensure that you are happy with our product.

Valorada con 5 estrellas sobre 5

Excellent customer service

We've purchased a couple cases from Frome. The latest case was for an iPhone 15. It seemed to have an alignment issue with the MagSafe charger so I contacted customer service to see if there was a fix. After sending them a short video demonstrating the issue, they immediately sent out a replacement. The new case works perfectly!
Great cases and helpful, friendly employees. Would definitely recommend this company.

17 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

Good selection, fast shipping, packaged well. Easy to find product I was looking for. Good variety of items. The product arrived in a timely manner and was packaged very well.

19 de diciembre de 2023

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