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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The phone cases are really good, scratch resistant and really protective (I’ve dropped my phone a couple of times already). The canvases are brilliant additions to my walls and a great talking poin... Ver más

Valorada con 5 estrellas sobre 5

I recently had some issues trying to order a quality case for my new iPhone. I should have gone to Frome 1st, because this case is amazing. It’s so unique (I went with Rogue One) but it’s also a gre... Ver más

Valorada con 4 estrellas sobre 5

The canvas came stretched crooked and because the picture is made up of lines it's very obvious. If you're selling framed canvas you'd think stretching them straight would be a priority and you'd h... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Bait and switch. Be warned, unless you pay extra, you will get washed out dull faded prints that don't match the product; which is vaguely explained buried in a FAQ they expect you to know and us... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Frome offers a unique perspective on your favorite movies. The whole movie is condensed into scene colors and placed on a panoramic canvas. Perfect for all movie lovers and fits any home decor perfectly!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

307 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(307)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Found through Buzzfeed and love it.

I didn't know that anything like FROME existed so was excited when I read about them on Buzzfeed as one of the recommended gifts for 2023. Ordered immediately and I am glad that I got it at the right time for xmas. Good product and colours look better in person.

19 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Loved “Godfather” frome case and the best customer service

One of the best-looking cases especially if you are a movie maniac like me :)

Cases are beautiful and if you reach out to customer service then they go out of their way to help you out. One of the cases came with crooked lines so reached out to customer service immediately and they shipped me the replacement without any hassle. Keep up the good work Frome.

18 de diciembre de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you Rakesh for your kind words and appreciation!

Valorada con 1 estrellas sobre 5

Misleading language re: returns

I accidentally ordered a case for an iPhone 13 instead of a 15 - that's my mistake. I immediately ordered a case for the 15, and when I contacted Frome, I was told that they don't accept returns. When I saw the ad for the cases, part of that language was "30-day returns" - I wouldn't have ordered the case if they specified that they don't take returns. So I'm out $50 for the 13 case. On top of that, I don't like the case for the 15 - the colors are muted, not at all like the colors in the ad, and I don't like the plastic feel of the case. So I'm actually out $100. Don't use this company!

11 de diciembre de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Our return/refund policy is listed here:-

https://www.frome.co/policies/refund-policy

We have honoured returns past 30-days for valid reasons as per our policy. Please note that these are exclusively printed only after your order has been placed. However, we do understand that we all can make mistakes while placing an order and we provide 24 hours to our customers to correct the order. After 24 hours, it goes into production and we cannot make any changes after that point. Please let's know if you contacted us within 24 hours of placing an order and we will ensure that you are refunded for that order.

Valorada con 5 estrellas sobre 5

Most creative concept.

Love the concept of a colour palette! Ordered a canvas for my home theater and it looks stunning. I might need a few more to hang next to each other as done by some of the other customers.

17 de diciembre de 2023
Logotipo de Frome

Respuesta de Frome

Thank you Merhaba!

Valorada con 5 estrellas sobre 5

Excellent Customer Service

My daughter's favorite movie is "The Princess Bride" so I ordered the canvas as a gift. I placed an order for the incorrect size but contacted their customer service and had one of the best experiences talking to Olivia. She immediately corrected my order and was very kind in her communication. I might order one for myself too.

17 de diciembre de 2023
Logotipo de Frome

Respuesta de Frome

Thank you Kenyatta

Valorada con 5 estrellas sobre 5

Elevating online shopping with quality and convenience.

frome.co offers a seamless shopping experience with a diverse range of high quality products. The website's user friendly interface and efficient delivery make it a top choice for online shoppers. Immerse yourself in a delightful shopping journey with Frome.co

15 de diciembre de 2023
Logotipo de Frome

Respuesta de Frome

Thank you Mariangela! Appreciate your kind words

Valorada con 4 estrellas sobre 5

Crooked and average colouring

The canvas came stretched crooked and because the picture is made up of lines it's very obvious. If you're selling framed canvas you'd think stretching them straight would be a priority and you'd have some expertise at it.
Colours are darker than they appear on the internet, doesn't pop the same.
Only had one wall stopper pad on the bottom back corner, instead of one each side.
I left a review on their website but doubt they'll post it, like a lot of these companies they seem to screen their reviews and only post the completely complimentary ones. Not a bad product but wouldn't buy again.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Hello Josh - Sorry to hear about your experience and we have responded to your review via email.We request you to kindly send the pictures to our support at support@frome.co and we will send you the replacement. This is a production issue and we owe you a replacement.

Valorada con 1 estrellas sobre 5

Buyer Beware!

I’m not sure how this company gets anything more than 1star. I haven’t received my order that was placed over 2 weeks ago, UPS says the box was empty so they didn’t deliver it. I have sent numerous unanswered emails to this company. The phone number they put in their emails is not a working number. I can only assume that I have been ripped off by this company because they absolutely won’t respond to my emails.
*UPDATE* Just read this company’s response to my review. I stand by my original review of them. It took 4 weeks to finally get my order. Yes they did finally respond to my emails but only to blame everyone else for their shortcomings in customer service, much like they did in their response to my review. Also, they aren’t even smart enough not to have a package delivered without their branding on it this close to a holiday. Now it is no longer a surprise as to what it is. Stay clear of this company.

28 de noviembre de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Hello David - First of all we are sorry to hear that your package was not delivered on time but it was not our mistake as UPS seems to have messed up the shipment. We have sent you a replacement which shows as delivered. We are not here to scam anyone but these issues do occur and especially around the holiday season due to high volume. Once again, our apologies for the delay but we do hope that you don't feel scammed as your order was delivered. Also, we do respond to all the emails that are sent to support@frome.co and request you to check your spam folder

*Response to UPDATE* - We want to emphasize our commitment to delivering a quality product and shipping an empty package goes against our principles. Despite the situation not being our fault, we made sure to fulfill the order, ensuring that our customer received the intended product.

Valorada con 5 estrellas sobre 5

I had a mixup with my delivery

I had a mixup with my delivery. Frome was very helpful and corrected the issue quickly. My new phone case is so cool, although it does have a tiny scratch at the bottom. Not a big deal at all.

28 de agosto de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you Julie! Appreciate your kind words.

Valorada con 5 estrellas sobre 5

Best customer service

I accidentally ordered the wrong size and case type but Frome were so lovely when I reached out to explain and fully changed the order for me

21 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We Love Our Cases!

We Love Our Cases! We Got Shawshank Redemption And Carrie! I Got The Tough Case For The 14 Pro Max And Snap Case For My Husband’s 13. I Kept Seeing Reviews That The Buttons Don’t Work On The 14 Pro Max Cases But Mine Work Just Fine. If I Had To Critique Anything It Would Be They Pick Up Quite A Few Fingerprint, Other Than That I Absolutely Love My Case! Super Well Made And Fits My iPhone Perfectly.

10 de febrero de 2023
Opinión espontánea
Logotipo de Frome

Respuesta de Frome

Thank you Samii! Appreciate your kind words. Please try our FROMES too and I am sure you will love the quality and designs

Valorada con 5 estrellas sobre 5

Best service around…

There was a situation where the post office lost my package. Frome was amazingly quick at marking me a new product and getting to me quickly. The cases are beautiful and I was able to find one that made a great tribute to my mother!

20 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible case design

The case is terribly designed as you can not press any of the side buttons with it on. This was for the more durable case they offer and it was for the Iphone 14 pro max. I had the smaller case for the 11 pro max before and it worked great and got this one for more protection but it just doesnt work at all. Waste of $60 dollars

29 de diciembre de 2022
Valorada con 3 estrellas sobre 5

Side buttons won’t work for iPhone 14 Pro Max case

I was so excited about this case until I tried to use the side buttons on my iPhone 14 Pro Max. None of them will work at all. I will have to drill out the button pushers on the black rubber base just to be able to use my side buttons. The outer, artistic layer of the case is perfect. The inner rubber black part could have been designed better so that we can use the side buttons of our phones!

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I own 6 and will buy more

I’ve bought a total of 6 Fromes. They are lovely. Great quality, beautiful to look at, and reality lay inexpensive for what you get. I love that they’ve added music videos now.

If you are in need of a unique gift or just want to spice up you walls, give this business a try.

16 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

BEWARE!!! BAD PHONE CASES

About their phone cases…..The phone case itself is gorgeous; however, it doesn’t actually fit my iPhone 13 Pro Max. I can’t post a picture because it’s on my phone but the case sits right up against one of my cameras and is not evenly spaced as it should be which causes it to bubble slightly at the top. And the case is super thin, I probably should have purchased the more expensive version for more protection, this one is way too thin to protect anything. And it has way too many large, open holes…the top and bottom are nearly completely open except for corner pieces holding them to the phone and both of the side have large openings that expose too much of the phone if it were dropped. Overall, extremely disappointed with this purchase and I unfortunately bought 3.

17 de mayo de 2022
Opinión espontánea

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