A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... Ver más
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Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Ver más
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Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... Ver más
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Provided a review on 1st May copied below. Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy. Only went in... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Información de contacto
Newport Road, MK178UE, Milton Keynes, Reino Unido
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3,4
Medio
835 opiniones
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Ha contestado el 44% de las opiniones negativas
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Respuesta de Frosts Garden Centre
Good afternoon Paul,
Thank you for taking the time to leave us a review,we hope you will be back to visit us again soon.
Kind regards
Frosts customer experience team
Nowhere does it mention that it weighs…
Nowhere does it mention that it weighs a ton. My wife and I can't move the top. May have to request a return
13 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Rob,
We are sorry to learn you are not entirely satisfied with a recent purchase with us. We never intend for our customers to leave us unhappy. If you would like to reach out to us at enquiries@frostsgroup.com, we would be happy to look into this for you.
Kind regards,
Customer Experience Team
Everything I wanted was waiting for me…
Everything I wanted was waiting for me and good food to
21 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Eddie,
Thank you for leaving us a review today. We love hearing from our customers. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Respuesta de Frosts Garden Centre
Good afternoon, Joanne,
Thank you for sharing your recent experience with us. We are very pleased to see you are happy with your new garden furniture. We wish you lots of sun to be able to enjoy it! We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
They sold the plant I bought the previous day
Bought three bamboo plants at 3pm on a Sunday & arranged for them to be delivered during the week. By mid-morning on Monday they called to say they had sold one of the plants by mistake. I asked how that happened & they could not explain it.
11 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon,
We sincerely apologise for the accidental sale of the plant you had previously purchased. We understand how disappointing this is, and we would like to look onto this further. Please contact our customer service team at enquiries@frostsgroup.com to look into rectifying this situation. Again, we apologise for this mistake, and hope to hear from you soon.
Kind regards,
Customer Experience Team
Efficient staff at Willington
Efficient staff at Willington. Delivery details were confirmed by next day , with delivery within 7 days. Two hour delivery slot and a ohone call when staff were 20/30 minutes away. Cheerful and polite delivery staff.
9 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Mrs Smith,
We are very pleased to see your recent shopping experience with us was a pleasant one. We are very proud of our diligent team, ensuring customers receive clear and quick communication regarding deliveries. We look forward to welcoming you back again soon!
Kind regards,
Customer Experience Team
Customer service above and beyond The two older ladies outside that…
The two older ladies outside that helped me choose the fruit trees couldn’t put themselves out enough. And the delivery guys actually walked the trees up my road. Fantastic service
8 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Zara,
Thank you for leaving Frosts such a wonderful review. We love receiving feedback that acknowledges our fantastic team, and their dedication and hard work. We will gladly pass this along to the team. We look forward to welcoming you back soon, and we hope your fruit trees thrive!
Kind regards,
Customer Experience Team
Brilliant experience all round
Table and chairs great price. Lady who served us was brilliant delaying her lunch break and coping with malfunctioning till which delayed her break further. Delivery also brilliant.
14 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Steph,
Thank you for taking the time to leave us a review following your recent visit with us. We are so proud of our dedicated team, which takes great pride in ensuring our customers have a positive shopping experience. We will gladly pass along your feedback to the team for recognition. We look forward to welcoming you back again soon!
Kind regards,
Customer Experience Team
Jane - Amazing CS
Jane ( I’m sorry if I got this wrong) was amazing at the centre. Very knowledgeable about her plants and offered practical advise on what to buy n look after the nice magnolia we picked!
5 de agosto de 2024
Respuesta de Frosts Garden Centre
Good morning,
Thank you for taking the time to leave us this review about our staff member. We will make sure this is passed on to them and hope you enjoy your Magnolia.
Kind regards
Frosts customer experience team
Return of lost property
My husband and I stopped for a refreshment break at Frosts Garden Centre, Willington, on our way back to Suffolk from a holiday in Wiltshire. I inadvertently left my cardigan on the back of the chair in the cafe, and didn't realise it was missing until we were back home and unpacked. I telephoned the customer service team who found the item in lost property. As we live so far away I asked if they could post it the cardigan back to me and I would pay for the postage. The adviser checked with head office and confirmed this would be done - at no cost to me. This was a kind gesture and much appreciated. The only reason I have not given a 5 star review is because I did have to ring up a second time to chase when the item still hadn't been returned 2.5 weeks later. Otherwise a great experience with really helpful people - thank you!
25 de julio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon, Ann,
Thank you for taking the time to leave us feedback following your recent experience with the customer experience team. We are so glad you received your lost cardigan back. We look forward to welcoming you back again in the future.
Kind regards,
Customer Experience Team
Easy ordering and delivery Experience
Great selection of the chippings that I was looking for and the delivery was on time and the delivery guys phoned to tell me they would be with me in 20 mins, were very polite and helpful. First class service thank you.
7 de agosto de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Graham,
Thank you for taking the time to leave us feedback following your recent experience with us. We are so pleased you liked the selection and service from the team. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Excellent service.
29 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon Julie,
Thank you for your wonderful review.
Kind regards
Frosts customer experience team
just good service
29 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon Jim,
Thank you for this comment, this is a big compliment in little words.
Kind regards
Frosts customer experience team
Great service
Great service
The lady in the outside garden furniture department was so helpful.
29 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon Tony,
Thank you for taking the time to leave us a review, we hope you will be back to visit again in the future.
Kind regards
Frosts customer experience team
Friendly and helpful service..
30 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for your review, we hope you will be back to visit again soon.
Kind regards
Frosts customer experience team
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for leaving us a review, we are pleased your trip to us went well.
Kind regards
Frosts customer experience team
Respuesta de Frosts Garden Centre
Good morning Shaun,
Thank you for your review, we are so pleased you enjoyed your visit to us, and that you received excellent service.
We look forward to welcoming you back again soon.
Kind regards,
Customer Experience Team
Above and beyond.
The professionalism of your young female members of staff on the tills. They were extremely helpful in arranging delivery of our purchase, having realised we were unable to get it in the car! They were also courteous throughout.
The item was delivered, well packaged and therefore undamaged, by two helpful delivery men.
Thank you to all those concerned. You are a credit to your employer.
22 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon David,
What a wonderful review thank you so much for sharing. We pride ourselves on the customer service we provide and it is lovely to see when this is recognized. We hope you will be back to visit again in the near future.
Kind regards
Frosts customer experience team
Respuesta de Frosts Garden Centre
Good afternoon Karl,
Thank you for your review, we hope you are enjoying your new purchase.
Kind regards
Frosts customer experience team
I paid for garden hose a few weeks ago…
I paid for garden hose a few weeks ago but later asked for, and paid for its DELIVERY, due to no car, together with a newer order of 2 bags miracle gro compost. They said delivery would be much later. I DEFINATELY SAID MAKE SURE YOU DELIVER THE HOSEPIPE AS WELL AS COMPOST. I DONT WANT TO GET DELIVERY AND SAY WHERE S THE HOSEPIPE????? I was assured that wouldnt happen. guess what??? thats EXACTLY what happened today (31 July). The kind delivery men, who came from outside MK, said theyd go and collect the hosepipe from frosts, woburn sands and bring it back to me. tHANKS TO THEM, I now have it, but am VERY disappointed in your incorrect delivery. Plus, when I phoned about a week ago, the phone was answered by what sounded like a schoolgirl, who was rude and unhelpful (I believe due to her not knowing/caring what she was doing. Thats the first time ever I have been at the end of rudeness and incompetence by your telephone staff. It ended by me putting down phone on her. So that rude incompetence together with incorrect delivery (not delivery men s fault) made me give you the lowest mark I could. I dont wish to ever have that rude schoolgirl answer the phone to me again. Either she hasnt been trained, or wasnt listening to her training cos she didnt think it was important.
22 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon Janet,
Thank you for taking the time to leave us a review. I am aware of the hosepipe delivery issue this morning and the delivery team rectified this as soon as they were aware. We will be speaking to the team in regards to what happened with this issue so this does not happen in the future but we are pleased this was able to be rectified for you in a timely manner.
In terms of your experience with our customer experience team please do let us know what day and time you contacted us so we can look into this further. All our team are professional and provide the highest level of customer service so I am sorry to hear this was not met but would like to assure you will look into your complaint.
Kind regards
Frosts customer experience team
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