A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... Ver más
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Consulta las opiniones de los clientes
Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Ver más
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Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... Ver más
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Provided a review on 1st May copied below. Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy. Only went in... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Información de contacto
Newport Road, MK178UE, Milton Keynes, Reino Unido
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3,4
Medio
835 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 44% de las opiniones negativas
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The communication
The communication pre delivery and on the delivery day was excellent
15 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave us a review, we are pleased your were happy with the communication we provided.
Kind regards
Frosts customer experience team
Respuesta de Frosts Garden Centre
Good afternoon Sam,
Thank you for your lovely comments.
Kind regards
Frosts customer experience team
Excellent service
We purchased a garden bench. The salesperson was friendly and helpful. Delivery arrangements were efficient and delivery people were also friendly and helpful.
18 de julio de 2024
Respuesta de Frosts Garden Centre
Good afternoon David,
Thank you for your lovely feedback following your delivery, we hope you have been enjoying your new bench in the lovely weather we have been experiencing.
Kind regards
Frosts customer experience team
Respuesta de Frosts Garden Centre
Good afternoon, Paula,
Thank you for taking the time to leave us a review. We are so pleased you enjoy Frosts. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
The staff at the centre were very…
The staff at the centre were very helpful and efficient. By the following morning I new when the delivery would be (2days later) and was given a 2 hour window . On the day of delivery I received a call letting me know they were 20 minutes away. When they arrived (on time) the delivery was quick and easy with two friendly and helpful guys.
10 de julio de 2024
Respuesta de Frosts Garden Centre
Good morning Rob,
Thank you for this wonderful review of your purchase and delivery. We do hope you have been enjoying your new purchase and that you will be back to shop with us again in the future.
Kind regards
Frosts customer experience team
Garden parasol
From ordering to delivery our experience was efficient and friendly. We are delighted with our new parasol.
12 de julio de 2024
Respuesta de Frosts Garden Centre
Good morning Val,
Thank you for taking the time to leave us a review, we are pleased you are enjoying your new purchase.
Kind regards
Frosts customer experience team
Really expert advice from the…
Really expert advice from the salesperson(Sam)in the BBQ section at Willington
10 de julio de 2024
Respuesta de Frosts Garden Centre
Good morning Julian,
Thank you for leaving such a wonderful review of our team. We will make sure your comments are passed on to Sam.
Kind regards
Frosts customer experience team
Amazing Service
Great Service!
We has great service start to finish with Frosts. We ordered a large outdoor furniture set, which we were contacted to arrange delivery, we were kept in the loop about what time to expect delivery and if we wanted the option of unboxed. Despite the delivery being curbside, Emma and Russ did an amazing job unboxing and helping us to put the furniture indoors - It was a very wet day so soggy boxes wouldn't have been great in the house.
Both Emma and Russ were very friendly and helpful! Thank you so much!
6 de julio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon, Sarah,
Thank you for taking the time to leave us such a lovely review. We do hope for some warmer days ahead, so you can enjoy your new garden furniture! We look forward to welcoming you back again in future.
Kind regards,
The Customer Experience Team
Down £140
I was charged 3 times when trying to book Santa's Grotto tickets on Friday 28th June.
Frosts Customer Service team were utterly appalling, unhelpful and unsympathetic. I'm a single mum and wanted to treat my little boy, the cost of 3 tickets was around £46.99 so in total, Frosts took around £140 from my account. They denied all responsibility for this and continuously blamed my bank and encouraged me to take it up with them.
At all times I have been polite and thankful for the communication, though clearly you only get somewhere these days if you make an unneccessary fuss and are rude.
I called my bank twice and they informed me as the payments were "pending" there was nothing they could do but Frosts were adamant the responsibility was with them.
They offered no compensation or good will gesture, informing me the "good will gesture" was them holding my tickets until I could pay (despite me paying 3 times because their system SAGE clearly glitched)
They've left me in a financially difficult position and just found them so uncaring for such a large profitable company.
Can provide screenshots.
Update
Although Frosts deem the matter resolved, I personally feel the service was poor, with no goodwill gesture offered. Will use Frosts for the Grotto for my son, but nothing further.
I'm sure the loss of my custom means very little however.
28 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning,
Thank you for leaving your feedback regarding your failed payment issues regarding your Grotto booking. Unfortunately, as explained to you over the phone and via emails this was due to an issue with your address on the payment platform. When a payment is rejected by the payment platform this can show as pending payment on your account. Frosts do not own the payment platform nor have access to any secure details of your card therefore have no ability to edit any details etc. As explained your bank are responsible for your transactions on your account and can hold or stop payments.
Tickets are not secured without payment and we understand your frustration with the payment issue and the want to visit our grotto this year therefore we offered to hold these tickets for you until the payment issue has been resolved. You were also offered a written letter to provide your bank, evidence of your failed payment highlighting the area that failed and a phone call to discuss numerous times.
We are sorry you are unhappy with the process and it is disappointing to say your experience was appalling with the customer service team as your emails have thanked us for providing the details and the correspondence. Thank you for now editing your review and discussing this further with the team today. We hope this get sorted for you and we can get this finalised for you later on in the week.
EDITED reply 8/7/2024:
We can confirm that this matter has now been resolved and the payments were received back to you via your bank. We will now close this issue and look forward to you visiting us later in the year.
Kind regards
Frosts customer experience team
Fantastic service from start to finish
Fantastic service from start to finish, I was unsure whether to order as had never heard of the company, the lady I spoke to on the phone explained the process of ordering & delivery & everything went as planned. Furniture delivery people were lovely, very professional & friendly. Wouldn’t hesitate to recommend this company & their prices are very competitive 😊
20 de junio de 2024
Respuesta de Frosts Garden Centre
Good afternoon, Karen,
Thank you for taking the time to leave such a lovely review. We are pleased to see your experience was so positive. We look forward to welcoming you back again soon.
Kind regards,
The Customer Experience Team
Loved the furniture we bought and the…
Loved the furniture we bought and the service was excellent, right through to deliver.
The veg was disappointing, from the little outdoor shop. Polystyrene packaging, but looked like cardboard at a glance, and the avocados were rotten and 3 out of 4 pears were not nice. Won’t buy fruit and veg there again unfortunately.
12 de junio de 2024
Respuesta de Frosts Garden Centre
Good afternoon Nicola,
Thank you for your review, I am pleased you were happy with your purchase of furniture and the delivery service. Sorry to hear you were unhappy with the quality of your fruit and veg, please do contact the customer experience team who would be happy to investigate this for you. Your feedback will be given to the concession that run the department.
Kind regards
Frosts customer experience team
Excellent service
Excellent service by frost assistant who served us.(Alan) knowledgable of product and care. Delivery excellent and free. Delivery team unpacked item and took away packaging
20 de junio de 2024
Respuesta de Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave us a review and kind comments regarding the service you received from Alan. We will make sure your review is passed on.
Kind regards
Frosts customer experience team
Deliverd on time friendly staff great…
Deliverd on time friendly staff great product
11 de junio de 2024
Respuesta de Frosts Garden Centre
Good morning Don,
Thank you for taking the time to leave us a review.
Kind regards
Frosts customer experience team
Best customer service I’ve had in…
Best customer service I’ve had in years, personal and professional service from point of sale, calls confirming delivery date and time and the delivery drivers. Top notch! Much thanks to Alan, Luke and Tom!
18 de junio de 2024
Respuesta de Frosts Garden Centre
Good morning,
Thank you for this wonderful review and kind feedback. We are so pleased you were happy with your service.
Kind regards
Frosts customer experience team
Great variety and great set ups.
Great variety and great set ups.
21 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning John,
Thank you for sharing your review.
Kind regards
Frosts customer experience team
Purchased garden furniture was…
Purchased garden furniture was delivered quality was great delivery was professional with good customer service
20 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning Ian,
Thank you for taking the time to leave us a review, we hope you have been enjoying your new furniture in the sunshine!
Kind regards
Frosts customer experience team
Ordered garden furniture online
Ordered garden furniture online, received a phone call the following day to arrange delivery within 10 days. Kept well informed with delivery time would definitely recommend.
11 de junio de 2024
Respuesta de Frosts Garden Centre
Good morning,
Thank you for your review and recommendation of Frosts. We hope you will be back to shop with us again in the near future.
Kind regards
Frosts customer experience team
Garden furniture
We popped into frosts, Woburn sands for a coffee a few weeks ago which was very good. Then wandered into the garden furniture “to have a look’ we had chat with Louise, telling her what we were looking for. An hour later we had made our choice without any pressure from Louise, in fact she was most helpful and a credit to Frosts. Our furniture had just been delivered by Luke and Tom. Very polite and helpful, they put it all in the right place and took what rubbish they could away.
Again Luke and Tom are a credit to Frosts. Thank you.
From Ian and Carol Rollins
14 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good afternoon Carol,
Thank you for sharing your review, we are so pleased you were able to help you in your search for a new furniture set. We will make sure your kind feedback is passed on to Louise.
Kind regards
Frosts customer experience team
We bought our garden furniture from…
We bought our garden furniture from Frosts in Woburn Sands, the shop assistant was absolutely lovely! We then had the delivery service contacting us sooner than said which was great, there was no delay and then very professional, friendly, on time and kind Luke and Tom have delivered our furniture and helped us to get it into our garden. The access was not easy at all so appreciate it. Thank you
13 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning Katerina,
Thank you for taking the time to leave us a review following your purchase with us. We are pleased that you were happy with your service and delivery and do hope you will be back to shop with us again in the future.
Kind regards
Frosts customer experience team
Exceeding Expectations
From the moment we selected our garden furniture the team at Frosts took care of all our needs. They managed the delivery, worked around our availability and managed to carry everything into our garden site regardless of the tight side access.
Thanks to Luke and Tom for arriving on time and doing the heavy lifting.
13 de junio de 2024
Opinión espontánea
Respuesta de Frosts Garden Centre
Good morning Paul,
Thank you for this wonderful review of the purchase and delivery of your new garden furniture. We are so pleased you were happy with the service you received.
Kind regards
Frosts customer experience team
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