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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I first found Frumble when looking for space-patterned fabrics, and they have an excellent range of them which I've struggled to find elsewhere. They also have lots of other printed fabrics and a grea... Ver más

Valorada con 5 estrellas sobre 5

I use Frumble regularly for my bias binding because it’s very good quality and excellent value for money, particularly the 25m rolls. Deliveries are always very prompt, and questions answered very pro... Ver más

Valorada con 5 estrellas sobre 5

I ordered 10 metres of webbing. Used it before. Excellent quality. Also ordered white interfacing and got black by mistake. Matt quickly remedied it and an exchange was quickly sorted out. One of my r... Ver más

Valorada con 5 estrellas sobre 5

I love shopping at Frumble. The selection of haberdashery items is fabulous. I especially love the bias binding. They also stock my favourite Maxilock overlocker thread. Mat also usually posts your or... Ver más

Información sobre la empresa

  1. Tienda de telas
  2. Mercería

Escrito por la empresa

Mat and Monica established Frumble back in 2010. We started small from our spare bedroom and have grown over the years but we’ve kept a grasp on our business. All the products that we offer on our website have been carefully curated by these two cool cats.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

536 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

My first visit to this site

My first visit to this site. Incredible selection of everything. I bought jumbo pom-poms in 2 colours. I’m delighted with the quality and they're such good value.
I thoroughly recommend this company.

1 de marzo de 2023
Valorada con 4 estrellas sobre 5

Good UK online retailer

Frumble offered exactly the product I was looking for, at a reasonable price, without having to wait for an overseas delivery. Dispatch was quick despite relying on UK delivery services. Communication was good throughout.

19 de enero de 2023
Valorada con 5 estrellas sobre 5

Great Service

Mat was very quick to reply when I emailed to enquire re best colour match between two trimming products - very helpful. Delivery arrived very quickly and was exactly what was described on line. Very pleased with the service received.

30 de enero de 2023
Valorada con 5 estrellas sobre 5

Funky patterns

I love the fabric patterns-such fun to make dungarees and dresses for my granddaughter

1 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great experience

The delivery was fast , the fabric quality was lovely and the thank you card in the packet was a nice touch , I will be using them again .

19 de enero de 2023
Valorada con 1 estrellas sobre 5

Poor Customer Service

Wrong item sent
Poor customer service
Very slow to answer complaints
Not much of a solution to correct matters offered
Wouldn't recommend
Customer Lost

13 de enero de 2023
Opinión espontánea
Logotipo de Frumble Fabrics

Respuesta de Frumble Fabrics

Dear Jacquie

Thank you for taking the time to post your thoughts, we appreciate all feedback, both negative and positive.

Unfortunately, we made a mistake and sent an incorrect fabric. This isn't something that happens very often but the two fabrics we mixed up were very similar and a mistake was made.

You contacted us on Friday afternoon but only after we had finished in our studio for the day having completed all the orders. As a small family run business, we do not often work over the weekend so we weren't able to respond to this until Monday morning.

I did see your follow up email sent on the Sunday afternoon. I responded first thing on Monday, apologising and suggesting that we would immediately send the correct fabric and include stamped addressed envelope for the incorrect fabric to be posted at their connivence via a standard Royal Mail post box.

Sincere apologies for the disappointment and inconvenience caused.

Kind regards
Mat at Frumble

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