Funky Food Opiniones 880

Fantastic customer experience. Easy to order and select more or less of prefered fruits or veggies. Huge variety of seasonal quality produce included. Kept informed of estimated delivery time on the day. Boxes can be flattened and left out for collection on next delivery day. Produce tastes amazing and is marketday fresh on delivery. Great value for money.

Really great selection of fruit and veg each fortnight, staples plus a few extras. We rarely top up at the supermarket, mainly just some extras carrots, or things like berries that don't come in the box. A couple of things that we haven't been able to use, but majority of produce is excellent, some of it exactly what we buy at our local woolies.
Excellent value, $47 for everything pictured.
Customer service is excellent, very prompt text service, able to facilitate all swap requests, cater to specific circumstances.
Great service rescuing supermarket rejects, boxes are recycled, ice packs are recycled, this really is a genuinely great salvage of food from waste.
Very easy ordering, able to add as many extras as we like from the optional pantry, meat and eggs options.
Really happy so far, we've been using Funky Food medium box fortnightly for a family of 3 since before Christmas 2025.

I ordered the fortnightly large box, small meat pack and two bottles of apple juice. All arrived on the day scheduled with plenty of SMS notifications and reminders beforehand and afterwards to ensure it wasn't missed. The quality and range of the fruit and vege is excellent - all what we will definitely use and enough for a fortnight for our family of 3. The extra beetroot I ordered as a swap has already been used to make beetroot relish (along with the apples and onions from the box). The discount for our first order made it very economical as well. We are pleased and if the volume and quality continues around the same price point, we will continue ordering regularly

Very helpful online support, punctual delivery system, impressive quality produce and a very easy to use ordering system. Looking forward to more fruit & veg from Funky Foods.

Great communication about box delivery. Love the fact I’m helping the environment by ordering these boxes and saving produce that has been rejected by supermarkets - such a brilliant initiative!

I loved the variety and it is everything I will use! Worth ordering and good value for money

Ease and quality.

These guys are absolutely terrible! Their customer service is awful and nothing is done to fix the issues they cause.

I would not recommend this service.
While our initial experience was positive — with fresh produce and flexible ordering — the past three weeks have been extremely disappointing and frustrating.

We have experienced repeated errors with our orders.

Mis-delivery Week 1:
4 weeks ago, two cartons of eggs were missing from our delivery, despite the fact that we had paid in advance.
We were told a refund would be issued and the issue corrected the following week.

Mis-delivery Week 2:
The next delivery arrived with only one carton, not two, despite prior confirmation that it was coming via messaging.
Again, we were promised a refund and that it wouldn’t happen again

Mis-Delivery week 3:
Our delivery FAILED to arrive at all.
Nothing was done to fix it. They just said “sorry we won’t charge you” for the next box, which they owed us anyway. They assured us that it would be fixed the following week.

Mis-delivery week 4:
We got the eggs but everything else is missing!!
The box that they owed us arrived with barely anything in it despite the fact that we buy a 4 person box!!! They only sent us a 1/4 of our food!

What is most concerning is how these issues have been handled. Funds are taken upfront, yet when deliveries are incorrect or missing, refunds take time to process, leaving customers out of pocket. In our case, we were initially told the money already taken would simply be applied to the following week’s delivery — despite the fact that we needed those funds immediately to purchase groceries elsewhere.
Only after expressing significant dissatisfaction was a refund offered. However, this still takes several days to be returned to our account and does not resolve the immediate issue of needing to purchase a full week’s worth of groceries in the meantime, at additional out-of-pocket expense.

Customer service has also been extremely difficult to deal with. There is no option to speak with a real person over the phone, and communication is limited to messaging channels where responses feel heavily scripted and impersonal, resembling AI-generated replies rather than genuine customer support. This makes resolving issues even more frustrating, as it does not feel like you are being heard or assisted by a real person.

A 10% or 20% discount was also offered, which is wholly inadequate given the repeated errors, lack of accountability, and inconvenience caused.

Overall, this experience reflects a lack of reliability, poor customer support, and inadequate resolution processes. I would strongly caution others before relying on this service. Funky Food AU

I got my first delivery, the whole process was professional and easy to navigate. Correspondence was great. The food was amazing, I believe the quality is better than major Food Companies. I've recommended FF to my friends and made my second order which is larger than the first as initially I was unsure what the quality would be like. What a wonderful concept, keep up the good work. Thanks for helping the average family financially struggling and our hard working farmers!!

Got deliver on time . It was all freash .

I loved our actual produce ...my husband and I both horrified that its not good enough for the supermarkets. I love tht we can return the box for recycling. Service communication and cost all excellent. Great initiative

Great communication, prompt delivery and really happy with all my veggies and fruit I would say better than the big supermarkets.

The food arrived as promised and was excellent quality. The post delivery customer service to answer my questions about my next order was prompt and very helpful.

My order was packed and delivered with Care really fresh and thoughtful.
The team are really loving 🥰
Always there to help and respond to your text.
I was so happy with my order the hole family loved it

I've subscribed to funky food for more than 3 months, and ngl it's made my life easier. Lots of variety, and I personally love being creative with vegetables when I cook. I'm a stir-fry kinda person, and every meal with funky food slaps.

Ordered our first box, reasonably easy. I liked that I could see the list of the box contents and I could easily substitute items online. The box duly arrived and I I was quite pleased with the quanity and quality.
Then the second box was due to be paid for - first I couldn't log on, then when I managed I could not find anywhere the list of products, just kept going round in circles to the rather over priced grocery add ons. Eventually I messaged to ask how I could find the list and make any changes, just to be told that I would have to message every time to ask for a list, then ask for a list of substitute items, then message to ask for any changes. Way to much hassle when it was so easy the first time - I really don't understand why that facility is only available on the first order. Now looking to find another company.

Fantastic 😍 fresh and quality goods as a chef by trade it's hard to find produce that's good quality and fresh get funky 😜

Couldn't even co-ordinate what date they were delivering, was told rest assured it's coming this Friday 27 March (in writing) then messaged as I didn't have a tracking code, oh no it's coming on 3 April, but happily took payment yesterday. Cancelled then and there and requested a refund. Do not have time for this incompetence!

Update - great conversation and a good outcome.

Amy from Funky Foods is absolutely incredible! She is always so quick to respond, happy to make changes to our orders, and goes above and beyond to help tailor our boxes to suit our needs week by week.

We genuinely love the quality and freshness of the produce — it’s honestly tenfold better than what you get at conventional supermarkets. Knowing that my family is eating fresh, seasonal food every week is so important to us.

An added bonus is reducing food waste and not contributing to landfill, which makes supporting this company feel even better. It’s also one of the most affordable ways to eat well!

If you’ve been thinking about trying it, just do it — what have you got to lose? You might just discover the joy of eating truly delicious, fresh food every week

On our fifth order, we were very disappointed to discover that they had swapped out a vegetable for a fruit which was one kiwi fruit in the box and the worst part of it is that it had a sticker stating it was from The USA. I am definitely not happy with supporting America while your company promotes locally sourced produce from Australia helping our Australian Farmers. This was a major decision for my purchases with you. I am very disappointed and have lost confidence in your company.