never written a review before but i had to about this place. had a last minute event i needed to go to and searched long and hard for lenses (my prescription is quite high, so usually coloured lenses... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The Quality is top notch! They have so many styles, deciding on just one set is practically impossible. The subtlety of the natural colors are tempting, but the theatrical styles range from a double t... Ver más
La empresa ha respondido
They are great. Arrived earlier than expected. Was able to try them on before actually using them with my costume. They were actually easier to put on than my prescription lenses. The perfect addition... Ver más
La empresa ha respondido
The item arrived completely dry without any liquid. I attempted to submit a support ticket, but it required me to verify my account first, which I wasn’t asked to do during account creation. When they... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre FunkyLenses
Escrito por la empresa
The Funky Lenses website is full of natural and costume lenses just for you! Browse now for our 100s of colored natural lenses, character-themed cosplay lenses, and SFX contact lenses. With so many different colors, styles, prescriptions, and even durations to choose from, you’ll be sure to find everything you need on the Funky Lenses website!
Helpful Links:
-
Mon to Fri (8:30 a.m. - 16:30 p.m. GMT)
Customer Services:
If you need to contact our Customer Service Team, you can email us via the links above. Please be aware that our team is available between the hours of:
If you contact us outside of these hours, please be aware that you may not get an immediate response.
Funky Lenses for your Cosplay!
Escrito por la empresa
- Fast US Delivery
- For our US-based customers, our lenses are now available with speedy delivery options straight to your door! Check out the different shipping options at checkout, and get a pair of perfect costume lenses in as soon as a few days.
- Safe and Comfortable Lenses
- At Funky Lenses, our main priority is always going to be your eye health. All of our lenses are made with safety and comfort in mind, and we want to ensure that you have as much information as possible about any product you purchase. Check the lens product page to find the material, water content, FDA approval, dimensions, and so much more.
- SFX Makeup and Accessories
- Looking for some extra accessories to complete your next cosplay look? We know how hard it can be to gather all the items necessary for such detailed looks, which is why we’ve put them all in one place for you! Shop our SFX makeup and accessories now, for makeup accessories, lens care, and SFX makeup that will help your costume pop.
- Easy Returns
- If you’re feeling a little buyer’s remorse, don’t panic! On our website, it’s fast and easy to return your items. Simply contact our customer services team, letting us know your order number and the reason for your return, and we’ll help you go through the whole process swiftly. PLEASE NOTE- for hygiene reasons, we can only accept sealed and unopened returns. If you have opened your lenses and discovered a defect, please contact our team, who will advise you on your next steps.
Información de contacto
Reino Unido
- info@funkylenses.com
- funkylenses.com
4,0
Muy bueno
341 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de FunkyLenses
Hi there,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Respuesta de FunkyLenses
Hi there,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Respuesta de FunkyLenses
Hi there,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Great lenses came quickly
Great lenses came quickly. Unfortunately one of them was split and kept going behind my eye lid so couldn't wear it.
1 de octubre de 2024
Respuesta de FunkyLenses
Hi there,
We are very sorry to hear that your lenses became damaged.
We have issued you with a full refund for the faulty lens. Please allow 3-5 working days for the funds to return to you.
We sincerely apologise that this has happened. Please know out customer service team are always on hand to help with any issues with your order or products.
Regards,
Suki
Customer Care Manager
I was sceptical about using lenses but…
I was sceptical about using lenses but omg they were perfect ….. I forgot I had them in.
Absolutely brilliant, quick delivery and cheap . Cheap in price not in quality !!!!
Will definitely be having some again
19 de octubre de 2024
Respuesta de FunkyLenses
Hi there,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Came ripped and hurt my eyes,
Came ripped and hurt my eyes,
Refunded quickly and efficiently
19 de octubre de 2024
Respuesta de FunkyLenses
Hi Victoria,
Thank you for taking the time to leave a review. We are saddened to hear that you were not happy with your order.
We have issued a refund for the faulty lens. Please allow 3-5 working days for the funds to return to your account.
Please note that you should never put damaged or torn contact lenses in your eyes and it can cause irritation or damage.
Kind regards,
Suki
Customer Care Manager
Great service
Well, just everyone from the packet to customer service. My answers were answered in a fast way but Its my fault that I did not receive my item on time. The product is what I expected.
19 de octubre de 2024
Respuesta de FunkyLenses
Hi there,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Never showed up.
Never even got my lenses. Said I had a “wrong address” but no way of changing it and ruined my haunted house costume. Now it’s to late and I no longer need them.
18 de octubre de 2024
Respuesta de FunkyLenses
Hi there,
We are sorry to hear that you have not received your order.
As you entered an incomplete address at checkout, your order was not able to be delivered and has been returned to us. We are saddened to see the issue with USPS delivery has reflected badly on FunkyLenses.
We have issued a full refund as you have not received your order and our agent has been in touch via email.
Please always double-check that you have entered the correct address at checkout and if you do spot a mistake with your address, you can email our customer service team and we can try to intercept it before it is shipped.
Kind regards,
Suki
Customer Care Manager
waste of money destroyed halloween party
The item arrived completely dry without any liquid. I attempted to submit a support ticket, but it required me to verify my account first, which I wasn’t asked to do during account creation. When they sent me a verification link, it didn’t work, and now I’m unable to access my ticket. There’s no phone number for customer service, and I have no lenses for the party
25 de octubre de 2024
Opinión espontánea
Respuesta de FunkyLenses
Hi there,
We are sorry to hear that your order arrived damaged.
Anyone who submits a ticket must verify their email address. This is put in place to stop spam and junk emails from reaching our customer service inboxes.
We can see that you have managed to submit a ticket and our customer service team has responded and issued you a refund for this. Please look out for their email in your inbox (please check your spam/junk folders if you do not see it in your inbox).
If there is anything else we can do to improve your experience with us, please let us know.
Kind regards,
Suki
Customer Care Manager
Ive ordered contacts a few times now
Ive ordered contacts a few times now. Fast felivery and good quality products.
17 de octubre de 2024
Respuesta de FunkyLenses
Hi Lisa,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Contacts were delivered in time and…
Contacts were delivered in time and they looked amazing
15 de octubre de 2024
Respuesta de FunkyLenses
Hi Kerry,
We are so happy to hear that you are pleased with your experience with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
great company
great company, they have a good selection of coloured lenses at very competitive prices. I have purchased contacts from them a number of times & have not had any issues whatsoever.
The postage charges are also good in comparison to other sites & lenses are always delivered promptly
12 de octubre de 2024
Respuesta de FunkyLenses
Hi Alison,
We are so happy to hear that you are pleased with your experience shopping with Funky Lenses. Thank you for taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
2024 Halloween Party
They are great. Arrived earlier than expected. Was able to try them on before actually using them with my costume. They were actually easier to put on than my prescription lenses. The perfect addition and had everyone talking about it at the party. Many avoiding me because the lenses creeped them out. Will definitely order from here again.
13 de septiembre de 2024
Respuesta de FunkyLenses
Hi Robert!
Thank you so much for taking the time to leave us a review, we're glad to hear that you have had a good experience with Funky Lenses.
Kind regards,
Suki
Customer Care Manager
would buy from them again !
order was delivered fast and with everything intact and well . instructions are clear and contacts are great for halloween use
18 de octubre de 2024
Respuesta de FunkyLenses
Hi Abbie!
Thank you so much for taking the time to leave us a review, we're glad to hear that you have had a good experience with Funky Lenses.
Kind regards,
Suki
Customer Care Manager
Great for unique looks!
Good customer service. I had ordered white lenses and couldn't see through them. I had tried communicating via the website but the message just froze and did not go through. I was then able to locate a way to email customer service and did get a response.
Contacts seem good quality, comfortable and non-irritating. I ordered a second pair as well. They are great for Halloween and really unique looks. Good option for those who want a temporary change. Prices are reasonable. Will use them again.
3 de octubre de 2024
Respuesta de FunkyLenses
Hello Janis,
We are very sorry that you were unable to easily contact our customer services team. We have notified the appropriate team who are currently working on a fix for this.
We do apologise that you were not aware that the contact lenses you purchased would significantly obscure your vision; It is mentioned in bold in the product description for each of these lens styles that vision is limited when these contacts are worn.
We can see that you have been in touch with our customer service and they have provided you with a full refund now. We hope that this has helped to rectify this problem.
We are very sorry for any inconvenience caused.
Kind regards,
Suki
Customer Care Manager
Respuesta de FunkyLenses
Hi Mal,
We are glad that you are pleased with your Funky Lenses order and we appreciate you taking the time to leave us a review!
Kind regards,
Suki
Customer Care Manager
Respuesta de FunkyLenses
Hi Rebecca!
Thank you so much for taking the time to leave us a review. We are sorry to hear that the colour was not as pigmented as you expected. Please feel free to reach out to our customer services department at info@funkylenses.com for assistance.
Kind regards,
Suki
Customer Care Manager
Always good service have used before…
Always good service have used before will definitely use again 🙂
10 de octubre de 2024
Respuesta de FunkyLenses
Hi there!
Thank you so much for taking the time to leave us a review! We look forward to welcoming you back to the website soon.
Kind regards,
Suki
Customer Care Manager
Respuesta de FunkyLenses
Hi James!
Thank you so much for taking the time to leave us a review, we're glad to hear that you have had a good experience with Funky Lenses.
Kind regards,
Suki
Customer Care Manager
The Quality is top notch
The Quality is top notch! They have so many styles, deciding on just one set is practically impossible. The subtlety of the natural colors are tempting, but the theatrical styles range from a double take of a passersby to making children laugh nervously, unsure you're not actually a martian or vampire. It's easy to get carried away, and they're letting you get 3 sets of your choice for $45? Oh yea, this is going to be fun!
2 de octubre de 2024
Respuesta de FunkyLenses
Hi Mr Jay!
Thank you so much for taking the time to leave us a review, we're glad to hear that you have had a good experience with Funky Lenses.
Kind regards,
Suki
Customer Care Manager
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.